Does FirstGroup pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstGroup employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at FirstGroup. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at FirstGroup?

46% of FirstGroup employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstGroup 3.1 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at FirstGroup?

Bus Driver (78) , Pcv Driver (9) , Customer Service Representative (7) , Driver (6) , School Bus Driver (6) , Director (5) , Project Manager (5) , Customer Service Advisor (4) , Manager (4) , Professional Bus Driver (4) , Analyst (3) , Business Analyst (3) , Customer Service (3) , Train Driver (3) , Anonymous (2)

What are the pros of working at FirstGroup according to real employee reviews?

"great people to work with" ((in 20 reviews)); "Decent pay as well." ((in 19 reviews)); "Good Benefits First Rewards" ((in 16 reviews)); "Friendly Colleagues" ((in 10 reviews)); "A good team of experienced & open commercial professionals, people are communicative & open to help." ((in 9 reviews))

What are the cons of working at FirstGroup according to real employee reviews?

"It is unlikely that things will improve as management is poor and unwilling to invest in areas that would lead to increased efficiency." ((in 34 reviews)); "Can be long hours and sometimes unsocial" ((in 13 reviews)); "Some managers aren’t even worth going to for help and advice." ((in 9 reviews)); "Upper Management is very rude and disrespectful at 3250 Telephone Rd ." ((in 7 reviews)); "Low salary, and seasonal" ((in 7 reviews))

What are employees saying about FirstGroup layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstGroup layoffs and their outlook for job security at FirstGroup in 2026.

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FirstGroup

FirstGroup reviews

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3.1

46% would recommend to a friend

(372 total reviews)

David Martin and Graham Sutherland

48% approve of CEO

33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.9

Compensation and benefits

2.8

Culture & values

2.8

Senior management

2.8

Career opportunities

FirstGroup has an employee rating of 3.1 out of 5 stars, based on 372 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstGroup employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

372 reviews

1.0

Sep 28, 2015

HORRIBLE PLACE TO WORK

Software developer

Recommend

CEO approval

Business Outlook

Pros

We got cool toy buses for our first day of work.

Cons

Was 7 months pregnant and completely bullied by my boss as he bullied all of his subordinates. When reported to HR the first time hey ignored it. The second time it was reported by me and 4 others they finally decided to give him temporary leave but brought him back in the same position without any consequence. Our entire department quit (8 people in total).

1.0

Feb 12, 2014

TERRIBLE!!! Turn and run the other way!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are some really great people that work there, however, they don't stick around very long. For the most part I thoroughly enjoyed working with the large percentage of my co-workers and even the interaction with other departments was quite enjoyable.

Cons

No upward mobility. Poor management. Poor policies and structure. Upper management, the over-all structure, lack of upward mobility or even opportunities to move up were all terrible! HR was absolutely FULL of goofballs and morons!

1.0

Sep 12, 2017

Very Unprofessional

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Meeting new and sometime the same clients.

Cons

Upper Management is very rude and disrespectful at 3250 Telephone Rd .

Viewing 1 - 3 of 372 Reviews

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