Flipp Reviews | Glassdoor

Flipp Reviews

Updated March 12, 2019
146 reviews

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3.4
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Flipp Managing Director, Chief Executive Officer Wehuns Tan
Wehuns Tan
87 Ratings

Employee Reviews

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Pros
Cons
  • "No work/life balance - the culture is filled with hypocrisy" (in 14 reviews)

  • "No work life balance in most departments - it starts to seem normal to feel panicky if you cant check your phone for an hour" (in 6 reviews)

More Pros and Cons

  1. Helpful (6)

    "Great company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Many great perks, work-life balance, and smart people all around

    Cons

    Nothing really bad to say about this company


  2. Helpful (18)

    "Choose your own adventure. Please make strongly informed decisions before working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Flipp full-time (More than 3 years)

    Pros

    Both pro and a con, the hustle of the people here. I admire just how much and how passionate people here care about Flipp and want to make things work.

    The pay. Flipp says they're a top competitor in compensation, but having shopped around quite a bit, i haven't found a company that could beat all of Flipp's extrinsic offerings.

    (Most) of the people you'll meet here. Can say that you will make friends here. People do try to make you feel included and they do fun, impromptu things to make each other happy and to feel inclusive.

    Cons

    I've had a good time here, but this is where you need to choose your own adventure.

    I'll preface this with the mentality of "chopping wood vs axe sharpening".
    And frankly, the long you're here, the longer you'll feel that your chopping bricks with your face. But in seriousness, there are moral decisions that you will have to make and live with amongst yourself, your contribution to your team, your absolute loyalty to the company, and your obligations to leadership.

    The hustle here is contagious. You want to be part of the energy that leads to success and ride that rush when you win together. What you'll start to notice over time is what that win costed you personally and whether or not that was a win worth making.

    This is where the downfalls start. Winning for the sake of winning, isn't winning.
    Flipp is incredibly win oriented without thinking about what the win really means for everyone. These wins often come from ideas that contradict the product as a whole, statements about vision from only months before, or completely breaking the technology to something less serviceable just because it seemed like a good idea in someone's head (with no recovery strategy).

    It's been stated here before, but the cult-ish mentality is quite prominent and often, will affect your performance here. Being of "one-mind" of "one-goal" sounds like one cohesive team working in one direction, but what happens in practice is the need to conform. Opinions and directions here are completely absolutist. If you have an opinion/idea outside of the "current vision", be prepared to have a terrible time here.
    There's such a thing as to do the right thing vs doing the thing that keeps yourself off of the crosshairs of upper management.

    .

    ******THOUGHTS TO TAKE HOME*******

    Choose: do what you're told or do what's right.
    You will do well if you stay within your own bubble and do what you're told. Going above and beyond just isn't worth the risk you take with yourself and your health.

    Choose: work with your team or work with your company
    Your interaction with your immediate peers within your team is fantastic (most of the time). As you start to move up and get more involved with other teams, it starts to become more toxic. There's a lot of throwing over the fence here. You start to question the integrity of people when they're more than willing to sell you out and heighten their career at your expense.

    Choose: your work or your career
    Learning opportunities here will fizzle out within the first few years. To be honest, this might be the lifecycle of any large product company, including giants like Shopify. Flipp's tech stack can't really move because of the number of things we have to support. The tech stack and practices here are antiquated and it's really hard to change things. There aren't a lot of leaders that can help you grow with 2018 tech, let alone anything that came from 2015 and beyond. Think carefully about how you want to grow and what you want to do. You'll get some of that at Flipp. But start keeping track of what you're actually learning and where you can get better knowledge fostering from.

    Choose: company integrity or moral integrity
    At some point, you will be forced to choose to make decisions that will make you feel like crap inside. The lying, the deceit, the word crafting to elude others from the real truth. In the short term, this could mean a bigger pay cheque for you or getting upper management to give you praise. In the real world, this decision has made a negative impact on how we will learn to treat others and how we can abuse the trust of our customers and clients.

    Choose: spending time with people you value at work or spending time with people you value in your life
    There might be some intersections here. If there's one thing I regret at my time here so far is how many people i've blown off and taken for granted. There are some really cool people i work with here but that had to come at the expense of pushing off time with my family and my childhood friends. Flipp is so good and making you feel "at home" that you don't want to leave either because of the awesome peers, or the multitude of distractive work to keep you here. I've given the excuse that "im too busy at work" or "i can't make it any more" so often that I failed to realize how many people in my life i've let down. It's reached a point where they just dont bother any more. Trust me, you won't notice this before it's too late.

    Choose: following a leader or following an model example
    Being the most outspoken person in the room does not make this person the wisest. Yes, this is drinking the Kool-Aid. There's no denying the charisma and power of influence that our CEO has. That's why he's such a great speaker. Not to mention, every Monday feel like Flipp Church. There's something deceptively inspirational that you believe you're feeling every week and so you keep going back. But as the years go on, you realize that this form of inspiration porn is no different from listening to a TED Talk. They're thoughts, not actions.
    They're things you should consider, not things you should blindly agree to.
    They're ideas that open a landscape of creativity, not requirement you should be working on.

    If you've read all the above and are still considering employment here, I hope Flipp does not have any other surprises in store.
    If you've read all the above and are employed here, I hope I'm not misrepresenting the truths that Ive witnessed here.

    In either case, think about the trade-offs and decide what's right for you.

    Advice to Management

    Practice what you preach; starting with humble.

    You've hired smart people. Over 400 of them.
    Let them shine and let them flex where there strengths are.
    The worst thing to do to talented people is to undermine what they do.
    And this hasn't changed since the day I started.

    Find where you each should belong. As part of being humble, recognize what it really means to be a member of the c-suite team and the responsibility you hold for the people that work for you. Just because you founded the company doesn't mean you have the right decisions for what is happening today. Otherwise, why bother hiring a marketing department, product managers, or Engineers at all if all their decisions and data are vetoed and replaced with short term, thoughtless decisions?

    Like anyone else at Flipp, everyone has insight, everyone has someone to bring to the table. As founders, you took some serious risks to bring Flipp to the huge company it is today. Take some time to stay informed, but trust that your teams can make more informed decisions for you and do the work they need to help Flipp succeed.

    Stop taking over positions in place you don't belong. If there are staff missing, don't assume their position and pretend to do their jobs. This is really dangerous and has irreversible repercussions. We have suffered too much from these and this really needs to stop.

  3. Helpful (2)

    "Director, Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flipp full-time

    Pros

    andidly, Im surprised and disappointed to see the amount of negative reviews of Flipp on Glassdoor.

    Over the course of 3.5 years I realized 10x growth(professional & personal) and watched several of my peers grow into leaders and stars. This is a direct result of the consistent investment in employee engagement and development and the unique growth experience Flipp provides to all it's employees who are HUNGRY FOR GROWTH.

    As a sales professional, Flipp checks all the boxes(Compensation, Vision, Product/Market Fit, Hard ROI, Customers that actually want to meet with you to partner to solve complex problems and most importantly a world class team to learn and win with). Most importantly, Sales Leadership truly cares and provide an incredible amount of opportunity to grow and broaden your career as a professional.

    Flipp also offers a tremendous amount of perks and flexibility for you and your family.

    Cons

    Outside of frequent travel slim to None! if you don't like ambiguity, working closely to executives, stretching yourself or going above and beyond for your customers and teammates Flipp IS NOT FOR YOU.

    Advice to Management

    1) Strengthen leadership circle with team members who are a culture fit and have a track record at the current stage of the company.
    2) Constantly Reinforce Vision, Mission, Values and Journey. Top Down and Bottoms Up.
    3) CEO must create a stronger culture of transparency throughout the organization
    4) Higher Level of Accountability & Performance Management must be reinforced. I often found cross-functional resources WFH, Playing Video Games or simply not passionate/engaged with opportunity.


  4. Helpful (32)

    "Reimagining the work week 60+ hours at a time..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Flipp full-time (More than a year)

    Pros

    - Company retreats (if you can actually attend and aren't occupied with work)
    - Friday Lunches
    - The concept behind the app is great
    - Front line/ops team has an incredible sense of comradery

    Cons

    - Overworked (expect to easily put in 60-70 hrs a week continuously)
    - No overtime compensation (the argument of being passionate to work these hours gets thin real fast).
    - Micromanagement for several different sources can actually negatively impact productivity with all the status updates being asked
    - Visible inexperience and lack of maturity from "Sales/BD facing Executive team" that have led to instances of personal insults being used on team members as a means of delivering feedback.
    - Consistent use of rhetoric on the "if's" and "what could be" with little action to address the fundamental issues affecting employee morale on the day to day.

    Advice to Management

    If the executive team is truly serious about listening to their employees, implement 360-degree reviews outside of the management inner circle, hopefully this will dismiss the notion of everything being “perfect” in the workplace.
    Management needs to look beyond just speaking about being humble, as any negative feedback received tends to be dismissed as irrelevant or non-genuine. Management should focus on the roots of the problems that employees are facing and aim to address them as opposed to pursuing 'point in time' solutions.
    Leverage the sense of maturity and presence that is seen from a couple of the members of your management team on the development side. The Lencioni approach is the equivalent of “infomercial-type management” and is all flash with little substance.
    Lastly, management needs stray away from telling employees not to take feedback personally and picturing those with valid feedback as not passionate or not ‘’cultural fits’’. This should be expected as the management team is looking to their employees to act on business decisions made with little insight on team bandwidth and imposing unrealistic expectations on delivery and deadlines. This is poor management 101, not knowing your output capacity and overpromising to clients as a means to “close or get the deal”. The ones who face the impacts of such short sighted decision making are the front line employees on the development and operations teams who may have come into the role incredibly passionate but with little say and constant bombardment of incoming work and “consistent follow ups” there is no time to refresh through personal time which results in burning out.
    It’s not a matter of getting a pat on the back for what they have done. It’s a matter of having respect for your fellow colleague as a human being, By allowing them to have a mental reset, they can CONTINUE to provide exceptional work for the company.

     The outlook for the company is questionable in its level of sustainability from a management perspective needs to improve if they are to grow successfully.


  5. Helpful (4)

    "Amazing place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flipp full-time

    Pros

    - Flipp is a company that absolutely stays true to who it is. The founders and execs have built a culture that is lasting and they invest in their people and teams.
    - Flipp really is the type of company that will make room for you to grow if you showcase your value. If you raise your hand and show that you're willing to work hard, Flipp will make space for you to do your thing. I have always had my coaches be receptive to my interests and career aspirations and have also had them ask me how they can help get me to where I want to go.

    Cons

    - Like any startup, Flipp has gone through growing pains. There have been company pivots in strategy and vision and there have been times where changes in company strategy have affected the company in challenging ways. The ability to pivot and be agile is important here and I can see how the pace can be a challenge.

    Advice to Management

    Continue to bring in experienced outside leadership (already making strides in this area) who can help shape the overall vision for Flipp. Additionally, continue to invest in more junior level employees who are looking to grow their careers into the management level.


  6. Helpful (3)

    "Amazing place, amazing people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer Co-Op in Etobicoke, ON (Canada)
    Former Employee - Software Engineer Co-Op in Etobicoke, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flipp full-time (Less than a year)

    Pros

    The work is rewarding and the people are the nicest, youngest bunch you can find. The environment is undoubtedly the best I've been in, as I'm sure everyone who's been would tell you. Foosball, couches, snacks and lunches, and trips year-round.

    Cons

    The work for co ops can be repetitive by the forth month, but the team is always supportive for you expanding into other areas of development as long as you finish your tasks.


  7. Helpful (3)

    "An owners culture where everyone has a voice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flipp full-time (More than 5 years)

    Pros

    Our founders are successful entrepreneurs who are inspiring through their relentless drive and passion. They have infused an owners culture across the company. This means that every member, regardless of position, department or tenure, has an opportunity to make a meaningful impact and has a mindset to win together. Department leads have the ability to create and shape their function from the ground up with autonomy and support. This is specific to my own experience. There are many examples where team members, including Co-Ops have shared innovative ideas that were brought to life and drove business results.

    Within the last year, we have added exceptional, seasoned leaders to the executive team who have brought a wealth of knowledge from various industries. This is great to see as it fuels diversity of thought.

    I have been at the company over 5 years and can say that this has been the most rewarding experience of my career. I actually look forward to going to work – how many people can say that? I am privileged to work with people whom I respect, push me to learn and grow and there are so many team members who I consider my true friends. I am super excited about the future of the company - we have grown so much and it still feels like we are just getting started.

    Cons

    Flipp isn't for everyone - we are very driven, encouraged to look at ways to solve problems in a different way and work closely together to drive results. Team members need to roll up their sleeves to dig into the work. If you're not up for that, you won't be a fit.

    Advice to Management

    The company is still in a high growth phase, so the leadership team must continue to be laser focused on preserving and scaling the culture – that’s what really differentiates the company.

  8. Helpful (4)

    "Not Perfect, but Pretty Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flipp full-time (More than a year)

    Pros

    - They put a good deal of focus in terms of advancing their employees, e.g. promoting from within, letting employees switch teams, training, etc
    - Good pay and perks (e g. paying for parking/transit and gym, WFH, flexible work hours and WFH)

    Cons

    - Not a lot of follow-through; there will be a lot of hype for a big initiative one month, and it will be dead the next
    - Often times it feels like everyone is running around like a decapitated chicken due to everything being in flux; this is the downside of a medium size tech company that constantly shuffles itself around


  9. Helpful (10)

    "We shouldn't forget how lucky we are and that we are actually a really amazing team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Flipp full-time (More than 3 years)

    Pros

    I have worked at Flipp for over 3 years now and although there have been some changes that I don't 100% agree with or think were positives, I still never forget how lucky I am to work at a company where I don't dread coming into work everyday, where I genuinely like the people in my department and the people I work cross functionally with, where there is minimal politics (at least from where I sit), where people are rewarded based on merit, where people compensated well and receive a lot of perks such as an in-house free life coach, office snacks, good benefits, a meditation room, fun company events and flexible work style such as WFH. I come to this site on occasion and read the reviews and although some of the negative opinions have grains of truth, a lot of it seems petty and entitled.

    I have grown more at this company than any other place that I have worked. I did not start at Flipp fresh out of school so I have companies I can compare Flipp to. I have grown due to the high trust I have in my team and the feedback I have received since starting. The feedback has been hard to digest at times but it has made me a better person both professionally and personally. I'm very grateful to work in a place where I'm provided with feedback from a place of support so that I can become the best version of myself.

    I don't drink the Kool aid (I know and clearly see what the issues are - see cons) but I truly feel hiring for the 3 Hs (Hungry, Humble and Highly Intelligent) makes this company special. People at Flipp work hard, they are smart and they aren't afraid to admit their mistakes, be vulnerable and ask for help.

    As of now despite the fact that there have been changes such as a stronger HR presence(not necessarily a bad thing), lack of vision at times, product changes that seemed poorly planned and the degrading office snacks (still free though) I never forget how lucky I am and I'm very grateful for the opportunities I have been given and my future growth.

    Cons

    -Changes to raises (moving to once per year rather than per term) was pretty unfair for a lot of people based on their start date. Some have been forced to wait close to 2 years for a raise based on this.

    - There seems to be a lack of motivation / energy / charisma / life - to the leadership group. When I first started I felt motivated and excited after leaving big scrum when the leaders would get up and speak. We don't see them or hear from them as often and when we do the same passion is missing. This is demotivating.

    -We pivot too often and launch initiatives that are poorly baked out and then go away. This ranges from things like product to things like growth plans. It can be hard to get motivated about working on something when you know in a month it will go away.

    - Lack of vision - It's still very challenging to articulate where we are going or what the plan is. We are amazing when we are working together towards something. We have the best team I have ever worked with, if we can figure this out then we will be able to achieve what we set out.

    There is a lack of direction - this goes towards lack of vision but there is also a lack of direction. When you have multiple teams working on a project it can be very challenging to get work started and moving due to a lack of direction from one clear owner.

    Advice to Management

    - Ensure the people who present at Big Scrum are charismatic speakers who create motivation and engagement from the team.
    -Don't be tied to tradition, we don't need to have a company wide meeting every Monday.
    - Don't be afraid to tell the truth. We hire smart people, when the truth is being veiled we know.
    -Figure out a way to make us feeling like we are winning again. We have an amazing team and we have encountered some big pain points over the past few years but if we can come together as a team that is winning then we can do anything we set out to.


  10. Helpful (5)

    "Great culture around the Flipp office."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Toronto, ON (Canada)
    Current Employee - Project Coordinator in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flipp full-time (Less than a year)

    Pros

    Well established culture, great benefits (snacks, drinks, work from home once a week)

    Cons

    Operations seems to be a silo at the organization, since there are many people in the same role there is a lot of competition for growth. Certain roles don’t give much opportunity to work cross functionally

    Advice to Management

    Provide more exposure of the overall team across the organization.