FreshBooks Reviews | Glassdoor

FreshBooks Reviews

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Found 58 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
87%
Recommend to a Friend
98%
Approve of CEO
FreshBooks CEO Mike McDerment
Mike McDerment
44 Ratings
Pros
Cons
  • "Lack of recognition for employees whose work does not contribute directly to numbers(in 2 reviews)

  • "Was there during a period of significant growth, which of course comes with some challenges, as at any growing company(in 2 reviews)

More Pros and Cons
  1. Helpful (4)

    Senior Manager

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at FreshBooks full-time

    Pros

    Nice people, Good work Life Balance, Nice Office Space

    Cons

    Not alot of growth opps, not clear on the future, growing slowly

  2. Helpful (13)

    great company on the surface

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at FreshBooks full-time for more than 4 years

    Pros

    Great perks, lots of social events, comfortable office, the company invested a lot to become “Great Place To Work”

    Cons

    Middle managements need to have more respect to people. Yes freshBooks is a fast growing company which experiencing lots of changes, but all the hard works we have done in the past need to be treated with respect. Lots of great people who worked there over 3 years get pushed away. The HR can’t be trusted at all, I emailed HR with some of my concerns and questions, then she forwarded the email to my manager :-(

    Advice to Management

    Great perks and “Great Place to Work” will help you attract people but not keep them. You need a better HR department, someone won’t hire a non-experienced employee just because they are related.

    FreshBooks Response

    October 15, 2018HR Business Partner

    Hi there, thank you for submitting a review. It’s wonderful to hear that you feel strongly about our perks and FreshBooker events. As for the concern you raised regarding HR, the HR role at FB is to support FreshBookers in bringing issues and concerns to resolution. We do this ...

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  3. Helpful (3)

    One of Canada’s greatest places to work

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at FreshBooks full-time

    Pros

    Incredible people, friendly culture, great values, awesome customers, openness to change

    Cons

    Homogenous mostly white male executive team, no executive people officer

  4. Helpful (5)

    From a long term Employee

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for more than 6 years

    Pros

    Opportunity - I've been at FreshBooks for well over 5 years, and have watched it grow from a 'startup' to a full fledged business. All along the way, I've always had the opportunity to grow and develop here in big ways. I've never felt stagnant, and have been surrounded by great people who work hard and care about what they do. If you put in the effort, you will succeed here. Its been fun being able to watch so many...

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    Cons

    Change - There has been growing pains, like any evolving company. Some folks have had a hard time adapting to shifts in the business. Moving from a startup with a lack of much structure to a proper business had definitely brought a few wobbly moments. Migration - We have been in a limbo state for a few years, putting all energy into migrating customers to our new platform. This has burnt out a lot of people, with some...

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    Advice to Management

    Its important to keep encouraging the entrepreneurial spirit that makes FreshBooks great, always give employees the resources and opportunity to take initiative and do great things. Not bogged down by process or too much structure. Don' t get too distracted by profit/short term financial success, never forget about the small business owner that our company is founded on. This is key to our long term growth.

  5. Helpful (2)

    Great place to work!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for more than 4 years

    Pros

    - fast moving - open to change - lots of opportunities for growth (and room to do so) - transparent & open exec team - strong learning & development culture - FUN! as one of the company's core values :)

    Cons

    - collaboration between departments as we grow (work in progress on this one) - participation in events (also a challenge as we grow)

    Advice to Management

    Keep living the PORCHFEST values in everything you do.

    FreshBooks Response

    July 9, 2018HR Generalist

    Thank you for sharing. The pace of growth at FreshBooks is amazing and has it's challenges. We're all learning as we grow...fun and rewarding! We couldn't do any of this without you so thanks again for taking the time to share your thoughts!

  6. Helpful (1)

    Support Specialist

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time

    Pros

    I am proud of our vision and the work we are doing. I get to collaborate with talented, creative people from diverse backgrounds. I love the open, inclusive environment. I can be myself at work!

    Cons

    If you are not a dog person it could be a bit of an adjustment to work in this dog friendly office. That being said there are several dog free spaces / meeting rooms available

    Advice to Management

    Leadership here is open to feedback and new ideas. This is important to me.

    FreshBooks Response

    July 9, 2018HR Generalist

    Thank you for sharing your experience as an employee at FreshBooks and for all of your hard work on our Support team. It's awesome to read how proud you are of your work & your colleagues. Thank you so much for your Support!

  7. Sales

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for more than 2 years

    Pros

    Ever-changing business. Always looking at new features. Growing and constantly building out new product.

    Cons

    New FreshBooks was a little slow to catch up. Period of time where we had little to sell.

    Advice to Management

    Keep shipping

  8. Director

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for more than 2 years

    Pros

    The Culture at FreshBooks is better than any company that I have ever worked at. It is a pleasure to go to work with such great people who are just as talented. Love the additional social parties and events that help to keep the environment fun!

    Cons

    Growing pains of a small company. Some perceived lack of accountability across the company that is getting better.

    Advice to Management

    Keep the culture strong! Make business decision that can provide the best value to the customers that will result in increased long term value to FreshBooks.

  9. Top High Tech Employer in Toronto

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for more than 4 years

    Pros

    - strong mission driven culture around helping small businesses and the self employed grow their own businesses - impressive engineering and product management teams - high growth company with tremendous opportunities for career progression - benefits and innovation days are best in class - commitment to continuously improving diversity, inclusivity and belonging backed by research studies and strategy - large investment...

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    Cons

    - junction location can be logistically challenging versus downtown - some employees are not motivated to push for excellence -

    Advice to Management

    - continue to invest in top tier engineering, marketing and sales talent - take this amazing brand into more international markets - get out in the Toronto tech community more to expose this strong employee brand

  10. Helpful (20)

    Dramatic negative shift in the past year

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Full Stack Developer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at FreshBooks full-time for more than 2 years

    Pros

    Incredible open communication from executives, making strides towards an inclusive work environment, fantastic company events, parties and team building outings. I once considered this the best workplace I had encountered in my 10+ year career. Mike McDerment, the CEO, is an incredibly open and honest leader. He regularly gives talks at the weekly company "Short Hands" lunch gathering, discussing his thoughts and...

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    Cons

    A dramatic shift in the social fabric of the company, onerous project development processes, weak product/software development leadership, and poor opportunities for advancement unless you land on the right team. My perspective comes from someone working on a software development team. I write some of these comments with a heavy heart because there has been quite a dramatic shift from the company I loved when I first...

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    Advice to Management

    Fix product development leadership. Bring in someone new who has a vision of how to structure software developers to maximize their value. Put pressure on senior/principal developers to focus more on quality code and reusability rather than "just get it done." It is difficult for any developers to obtain full knowledge of the codebase due to its unnecessary complexity. Efforts to improve this are always hampered by...

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    FreshBooks Response

    July 26, 2018HR Generalist

    Thanks for sharing your insights. Please also share your feedback via our Census Survey which is happening right now, it’s a key internal tool our team uses to gather perspective and data so we can collectively & continually improve FreshBooks. FreshBooks has a huge mission: ...

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Found 58 reviews