Frontier Software Reviews | Glassdoor

Frontier Software Reviews

Updated August 28, 2017
17 reviews

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2.6
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Michael Howard
8 Ratings

17 Employee Reviews

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  1. "Good company with a great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Melbourne (Australia)
    Former Employee - Senior Product Manager in Melbourne (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Software full-time (More than 5 years)

    Pros

    Strong culture with staff that generally care about the company.
    Founder still hands in and engaged
    Fun place to work

    Cons

    Needs to clear out a bit of dead wood
    Technology needs an overall

    Advice to Management

    Invest a bit a better work place, the company needs a better work environment.
    Get focused on what made Frontier Software successful and expand that, don't get distracted by shiny new things.


  2. "Frontier Software is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Software full-time (More than 5 years)

    Pros

    Frontier Software really care about their employee's and offer strong opportunities for development and growth. Like any technology company the pace is fast and changing with a focus on customer satisfaction and product development.

    Cons

    Head office needs were sometimes given a higher importance than those in other branches requiring escalation to ensure action was directed towards resolving regional requirements.

    Advice to Management

    Ensure that you work hard to help other regions outside head office and that the employees in those regions feel valued for their contribution.

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Software full-time (More than a year)

    Pros

    - Well known brand with most sophisticated payroll product on market
    - Global Company, offices and branches in UK, NZ, Asia-Pacific
    - Great work-life balance
    - Supportive staff

    Cons

    - Low Pay
    - No real benefits (except free pizza and beer once a month)
    - Legacy systems however web teams have adopted an agile approach and modern technology to build a new platform
    - No real career progression resulting in people leaving to seek better opportunities elsewhere

    Advice to Management

    Focus on more opportunities for staff, stop the talent drain


  4. "Make Sure You Know What You are Getting Into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Software full-time

    Pros

    Good people to work with, diverse workforce, not a high pressure workplace. The department I worked in provided flexibility in start/finish times and working from home, however this is not the case in all departments. They have the market leading payroll software in Australia and some great plans for HR products.

    Cons

    Focus - they try to do too many things all at once which results in average products. Focusing on a smaller range of products at any one time would produce better results.

    They have a very large development team however old development practices and processes and a lack of focus contribute to short projects being measured in months and longer ones being measured in years.

    The office environment is poor - you are lucky if your work area has a window. Old technology and equipment unless you are working on one of the special projects. Overly stringent IT policies, wifi is only available for testing by special permission.

    There are a lot of staff that have been there a long time. Like larger organisations and organisations that have been around for a long time, change of any type takes time.

    Advice to Management

    Stop trying to do everything all at once, focus on a few core products at any one time and make them great. Just because a process/one way of doing things worked well in the past, it doesn't mean it is the best way to do things now.


  5. Helpful (1)

    "A dinosaur that's needs a serious shake up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Frontier Software full-time

    Pros

    Flexible working conditions
    Seriously low stress environment

    Cons

    Poor management
    Out dated technology
    Lack of career progression
    Old practices and culture
    Senior management have no skills nor ability

    Advice to Management

    Time for a clean broom. Change is required from the top


  6. Helpful (1)

    "Just don't!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Frontier Software full-time (Less than a year)

    Pros

    None, I wouldn't recommend to anyone.

    There are some good people there but all with a severe case of Stockholm syndrome.

    Cons

    No training provided
    Out of touch management and antiquated practices
    No concept of continual improvement
    Resistant to change
    Lack of customer care
    No internal updates on new products and no documentation
    Takes forever to get any fixes to problems
    Sales have lack of knowledge on the basics of the product

    Advice to Management

    Invest in training in your staff
    Communicate
    Have a concept of what customer care is about
    Teach helpdesk to actually be helpful


  7. "Payroll Team is friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Software part-time

    Pros

    Payroll team is easy to work with and helpful

    Cons

    Work hours can be long, busy days it's hard to take a break

  8. Helpful (1)

    "A Few Months In A Place I Would Liken to a More Boring Hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Officer in Melbourne (Australia)
    Former Employee - Payroll Officer in Melbourne (Australia)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Software full-time

    Pros

    Pros: As a payroll officer, it was beneficial to work at Frontier Software because many payroll positions do require a sound knowledge of this software. I cheerfully took my new knowledge and this new skillset to another employer after suffering through just a couple of months at Frontier.

    Cons

    Prior experience does not influence the salary you’ll be offered on commencement – and that salary is often around 20% lower than the market rate. When I met the CEO, he immediately began boasting about his refusal to offer pay rises to employees, and spoke contemptuously of past employees who have dared to ask for a pay rise that would have brought their salaries up to the national standard. In the next breath he hurriedly insisted that “we’ve done our market research, and we’re actually paying our employees at the market rate.” Cognitive dissonance is a powerful tool for the guilt-ridden and the shame-faced: he’d already admitted – just seconds earlier – to paying employees less than the market rates. He and his management team stressed several times during my interview that “we want employees who genuinely want to work with our company, not employees who’re just after the money.” Hmm. We were apparently expected to crawl around the feet of the management team, screaming with gratitude for them and their decision to allow us to accept employment at Frontier! In my case, I was desperate for a job and I did think that working at Frontier would look good on my resume, but the following few months were impossible to bear. The overburdened team I was put into did not want me there. I was not provided with any training and whenever I asked for additional work I’d be turned away – nobody was interested in training a new member of staff. I had to beg for work so that I did not spend the entire day staring vacantly at my monitor! And the office itself was horrid – it was filthy. The entire time I was working there, I was not provided with the equipment I needed to complete the work I had been hired to complete. I didn’t even have two functioning monitors, which is essential for most payroll officers. I was glad to leave!


  9. Helpful (1)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant

    Pros

    New Management have changed the direction of the Company in a positive way. Loyalty is rewarded and

    Cons

    Can get extremely hectic at certain times of the year


  10. Helpful (3)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Software full-time (Less than a year)

    Pros

    Very laid back and flexible work arrangement. Good career opportubities if you play your cards right and be very political to become a favorite person to the hanful of people who has a say to the senior management

    Cons

    1. Poor communication.
    2. Lack of support provided by the management
    3. No team environment
    4. False adeverisment about compnays culture
    5. Poor working condition. Very small kitchenette so you would end up habing lunch at your desk.
    6. Very small space to accomadate the big team.
    7. No proper escalation nor reporting lines.
    8. Very laid back approach and not not deliver whats been promised to clients or staff.
    9. Very low pay even if you have a good experience, will end up with a salary as en entry level.
    10. Not a performabce based environment

    Advice to Management

    Provide proper career guidance and promote based on performance


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