Geeks On Call Reviews | Glassdoor

Geeks On Call Reviews

6 reviews

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2.0
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Richard T. Cole
2 Ratings

Employee Reviews

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  1. "Supplemental income"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Geeks On Call part-time (More than a year)

    Pros

    Experience building
    Car, has provided
    I had excellent management

    Cons

    Because travel is involved, you may work longer hours for the same amount of jobs
    Compensation not great, part time


  2. "Geeks on call 2007"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Southern MD Facility, MD
    Former Employee - Field Technician in Southern MD Facility, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Geeks On Call full-time (More than a year)

    Pros

    Learned a lot in the field, money was OK.

    Cons

    Not a lot of calls came in to work, local franchise had to close doors

    Advice to Management

    Advertise more.....

  3. "worst place don't work there"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Virginia Beach, VA
    Current Employee - Call Center Representative in Virginia Beach, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    training, interview and read the cons. Nothing good about this job.

    Cons

    I had to sit at with someoneto see how they take calls. After the person took calls she has been cussing and speak ill of customers. They didn't try to put me on the phones to try the job instead they fired me. High turnover.

    Advice to Management

    Check your ethics. If you knew a job wasn't for someone then don't waste their time. Its wrong to fire people had orientation when you didn't have them do nothing.


  4. "Questionable Practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in New York, NY
    Former Employee - Technician in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get to have a very flexible schedule.

    Cons

    They promote dishonest business practices

    Advice to Management

    Don't force technicians to sell servies to people who don't need them.


  5. "Foot in the IT door, but make it a revolving door"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Services Technician in Bethesda, MD
    Former Employee - Field Services Technician in Bethesda, MD
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are not many places who are willing to take on employees new to the IT industry. Although there are many downsides of working with Geeks on Call, I feel that the franchise allowed me to put my foot into the industry's door. As soon as you are familiar with th

    Cons

    Unless you own the franchise, you will be paid poorly. Period. The design of the system itself ties you to a commission rate, but don't be fooled. You will see how much revenue you make the boss and in the end, you earn very little of what you make. 6-day work week + Holidays. No Vacation. No Benefits.

    Advice to Management

    Standardize a system for employee benefits. Many franchise owners are getting away with providing too little while asking for too much.


  6. "Failed to use best practices."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Virginia Beach, VA
    Former Employee - Anonymous Employee in Virginia Beach, VA
    No opinion of CEO

    Pros

    Great learning opportunity for junior and out of college developers.

    Cons

    Failed to communicate, lack of support and vision.

    Legacy integration is required.

    Development methodology does not exist.

    With a dev team of 3 people, this is not an anonymous review. So with that in mind, I will try to be fair.

    The reality was all applications required 2 to 4 weeks max to finish. Most of the work was really, JIT. Most of the work did not have a clear vision of how it would integrate in the future. Many projects lacked the required support and determination. Projects routinely stopped and started. Many applications did not go to production.

    Lack of hardware support (no dev machine, not test machine).

    Lack of best practices.

    Advice to Management

    Use best practices.

    Take the time to understand what you are asking.

    Understand the role of IT. Define a vision and re-calibrate as needed.