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Genesco Reviews

Updated February 17, 2018
110 reviews

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2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Genesco President, CEO, COO, and Director Bob Dennis
Bob Dennis
46 Ratings

110 Employee Reviews

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Pros
Cons
  • 13 and hour in Nov and Dec but from Jan-April I was making barely making minimum wage (in 7 reviews)

  • No one is ever on the same page (in 6 reviews)

More Pros and Cons

  1. "Compliane"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Genesco full-time

    Pros

    Really great environment, great management, good incentives.

    Cons

    none that I can think of


  2. "Good people, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genesco full-time (More than a year)

    Pros

    The environment is upbeat and mostly fun. Great product with mostly good customer base.

    Cons

    Poor management communication. Over works employees for unsatisfactory pay. Little to no days off.

    Advice to Management

    Make time off easier and pay employees more. They should be able to have a life outside of work too.

  3. "Genesco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesco full-time (Less than a year)

    Pros

    Lots of opportunity to advance with company

    Cons

    Attendance policy is very strict

    Advice to Management

    The #'s for call center agents are crazy to eep up with


  4. "Unfavorable employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Charleston, SC
    Former Employee - Retail Sales Associate in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Genesco part-time

    Pros

    Helping customers
    Meeting mostly good individuals

    Cons

    Plots to get rid of individuals in front of others employees
    Steals customers if not at sales goal
    Spreads your % to help other co-workers without your consent.
    Cleanliness

    Advice to Management

    Train better
    Learn not to eat on the sales floor
    Professionalism


  5. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Nashville, TN
    Former Employee - Operations Manager in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Genesco full-time (More than a year)

    Pros

    Working with multiple departments, all relying on each other for success. Communication can be great amongst newer staff; those who have been there less than 10 years.

    Cons

    Working with several of the life long employees can be difficult, sharing knowledge, ideas, or in general information can be frustrating.

    Advice to Management

    Be clear on the environment you want there, if you say you want open communication; stop shutting your door 7 hours a day. Stop rewarding bad behavior, stop "keeping" the bad apples just to be nice.


  6. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genesco full-time

    Pros

    Great discount on Genesco footwear brands

    Cons

    Long hours, average pay, average company benefits


  7. Helpful (2)

    "Co manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Co-Manager in Bolingbrook, IL
    Former Employee - Co-Manager in Bolingbrook, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genesco full-time (Less than a year)

    Pros

    Working with great people

    Cons

    I don’t even know where to start!! I left my job making good money due to being lied to by this company!! I was working there a month and quit! I seen my check for one week working 40 plus hours and after that they told me I will be making 175 a day (175 a week) discount is a joke they gave me 100 dollars to start off and I didn’t know it was limited I worked 76 hours for a 530 this job isn’t for anyone not even a high schooler you waste time working in that place and waste money on gas going

    Advice to Management

    Stop lying to people!! The year is2017 salvery is over with

  8. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genesco part-time

    Pros

    Overall a positive experience with this company.

    Cons

    Could allow for more advancement opportunities.


  9. "Pros and cons depending on the employee's needs and outlook."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at Genesco full-time

    Pros

    Yearly bonuses (most years). Decent hours. Available overtime.

    Cons

    Upper management would rather walk away than hear suggestions. Yearly increases do not even cover the rising costs of insurance.

    Advice to Management

    Status quo is not always going to be the answer. Pay attention to your employees.


  10. "Decent work environment, but don't expect promotion, progress or much in pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Email Marketing Coordinator in Nashville, TN
    Current Employee - Email Marketing Coordinator in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Genesco full-time (More than a year)

    Pros

    The workplace is very relaxed and there are some shopping benefits with working for the company that owns Journeys, Lids, and Johnston and Murphy

    Cons

    Genesco fights most progress in tech and strategy. The digital team is halting their own growth by not bringing in fresh new services and minds. They underpay nearly all the employees and promotions are scarce at best. The company hires a lot of underpaid people with very little responsibility as opposed to a smaller number of adequately paid people with more responsibility.

    Advice to Management

    Stop hiring so many people to do so many small jobs. Cut down the size of your teams where its unnecessary and put more into the people who are keeping your major departments afloat.


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