Genesco Reviews | Glassdoor

Genesco Reviews

Updated August 8, 2017
98 reviews

Filter

Filter

Full-timePart-time

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Genesco President, CEO, COO, and Director Bob Dennis
Bob Dennis
42 Ratings

98 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • No one is ever on the same page (in 5 reviews)

  • Maybe that we go down to 30 minute lunches during peak seasons (in 3 reviews)

More Pros and Cons

  1. "Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Genesco full-time

    Pros

    Understanding, involved, Fun, Considerate, and great place to work at

    Cons

    Parking, Nashville Traffic but it could be worse


  2. "Co-Manager: Worst company I've ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Co-Manager in Mansfield, OH
    Former Employee - Co-Manager in Mansfield, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Genesco full-time (Less than a year)

    Pros

    Fun atmosphere, diversity and 40% discount.

    Cons

    They lie about the pay to get you in the door. You have to work 50+ hrs just to make decent money. Managers are inexperienced and the drama is ridiculous. Age discrimination and treatment was absolutely horrible.

    Advice to Management

    Stop saying that your employees are a dime a dozen and start hiring managers who are experienced and have the mentality to run a store and team.

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesco full-time (More than a year)

    Pros

    flexible , great co-workers and events

    Cons

    pay could be better old building


  4. Helpful (1)

    "Great benefits not so great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Assistant in Nashville, TN
    Former Employee - Merchandising Assistant in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genesco full-time (More than a year)

    Pros

    The shoe discounts and insurance benefits are great .

    Cons

    The staff at genesco is stuck in there way . They are hesitant to change processes and they only promote from within base on your ability to play the game

    Advice to Management

    Notice great talent , don't allow their lack of experience within one of your physical stores to get in they way of the candidate advancing in the company.


  5. Helpful (1)

    "You are just a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Genesco full-time (More than 3 years)

    Pros

    While they are still working there, some of the people that you get to work with are great. Occasionally, there were benefits, such as free stuff that you "earned" with points for working, and they may give you a free meal every once and a while around the holidays. 40% employee discount

    Cons

    First of all, the contact center itself was terrible. The chairs, desks, cubicles, and equipment are garbage. They were all broken or outdated, and the room was always very hot or very cold depending on the season. There was nowhere to sit ever, even when it was in-between holidays and back to school. If you got up for any reason, like to use the bathroom or take a break, you would lose your seat to someone else. The pay is awful and cannot compare to any other customer service job. The treatment there is unfair - you could be working there for three years and get paid less than someone who started two weeks ago, and you get the sense that no one really cares about you as an employee. The managers and supervisors seem to make a game out of who they can put their work off onto someone else and expect their subordinates to follow rules but don't set a good example to follow. "Do as I say, not as I do" which can be demonstrated in how they will check social media or sit on their phones, but you will get written up or fired for checking your phone occasionally, etc. The turn-around rate there is tremendous - you will see new faces all the time and then never see them again after a week or two. Consistent good work is looked down upon, and you may be asked to stop doing as much since it hurts others' feelings. There is little room for personal growth and development. Position changes often don't come with a raise, even if you're doing more work. There is a very high school mentality running rampant among the managerial and administrative staff there. They do not staff well for the holidays or back to school, so calls and emails/chats are very high and stay high, meaning angry people every time. I could keep going.

    Advice to Management

    I would recommend treating your employees with more respect, and lose the clique mentality. No one will ever grow or benefit in this kind of environment, and it's not a good feeling to feel like you're not cared for or that everyone is out to get you. Hire better employees and put more time and effort into helping them succeed rather than cutting them down.


  6. "Great compay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genesco full-time

    Pros

    Great people to work with

    Cons

    Low pay few bonuses given

    Advice to Management

    Rid office of work place politics


  7. Helpful (1)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Nashville, TN
    Current Employee - Call Center Representative in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Genesco full-time (Less than a year)

    Pros

    Great trainers, great facilities and easy to get the hang of. Working here is a lot of fun. The supervisors are always there to help you.

    Cons

    The way they handle absences and tardies. They work off of a point system, so if you are absent that day and you call the employee hotline then you earn a point. As new hire you can only obtain 1 point a month.

    Advice to Management

    Better way to call about absences and tardies

  8. "Great Place to Grow your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genesco full-time (More than 10 years)

    Pros

    People, Benefits, Opportunity for Growth, Discount, Pride

    Cons

    Pay wasn't as good as it could be, Environment Dated, Technology Dated, Cafeteria was too expensive, Slow to change

    Advice to Management

    Grow Your People and Let Them Shine


  9. "Benefits and good company occasionally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Houston, TX
    Former Employee - Part Time Sales Associate in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Genesco (More than a year)

    Pros

    The people came from all sorts a background and it made the work place lively and interesting. The employee discount is 40% which really helps cause the shoes are definitely not cheap.

    Cons

    some managers that got hired were extremely clueless on taking over the store. One of the ones I worked with didn't try to get to know her staff and just assigned them any position (sales or stock). Which is not efficient because people who do sales don't always do well in the stock room shifting, and vice versa.

    Before I left they changed the discount and added a limit to the amount of discount you received monthly. So you can use your 40% and save up till that amount they limited you for that month.

    Advice to Management

    Take the time to know your employees in order to utilitizd everyone efficiently, don't just come into the picture and demand respect. Respect is like a mirror, you will only get what you dish out.


  10. "Security Console Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Genesco full-time

    Pros

    The friendly co-workers and staff along with a 40% discount.

    Cons

    The inflexibility of work schedules.


Showing 98 of 101 reviews
Reset Filters