Genesco Reviews | Glassdoor

Genesco Reviews

Updated June 18, 2018
118 reviews

Filter

Filter

Full-timePart-time

2.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Genesco President, CEO, COO, and Director Bob Dennis
Bob Dennis
50 Ratings

118 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "13 and hour in Nov and Dec but from Jan-April I was making barely making minimum wage" (in 7 reviews)

  • "No one is ever on the same page" (in 6 reviews)

More Pros and Cons

  1. "Compliane"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Genesco full-time

    Pros

    Really great environment, great management, good incentives.

    Cons

    none that I can think of


  2. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Genesco full-time (More than a year)

    Pros

    Great company to work for! The environment & the people make for a pleasant work day

    Cons

    I have no real cons at the moment

  3. "Great Staff, Owners are greedy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Genesco full-time

    Pros

    Relaxed atmosphere, great co-workers, good pay for what it is.

    Cons

    slow season, sick days and vacation are the same, changed from salary to hourly.

    Advice to Management

    Stop taking so many vacations and share the profits with your employees that do the work.


  4. Helpful (1)

    "Journeys Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Nashville, TN
    Current Employee - Customer Service Advocate in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Genesco full-time (More than 3 years)

    Pros

    If this is your first office job you may think this is the best it gets, but don't be fooled. The only pro about this job after working here for over three years is that I have learned I can do so much better than work here. However, it is an okay place to pick up customer service experience, but don't get too attached. It is just a "job" with a few good faces, not a career.

    Cons

    In my personal experience, I have been forced to take on responsibilities that were never in my job description when I applied for my position. I applied for my position as a Customer Service Advocate with a description of completing refunds, lost package investigations, etc. The Advocate position was presented to me as a "specialized team", in their own words. However, I have now been forced to take on responsibilities of the Customer Service Phone Agents, as well as the Multimedia Agents, all the while of doing my initial advocate work. No I did not receive a raise for doing so. In conclusion, if you are thinking about applying to work in the Customer Service department of Genesco, I highly recommend that you do not believe in their job descriptions. They will force you to do every teams work including your own, with the consequence of receiving an attendance point on your record if you do not. Good luck.

    Advice to Management

    Get your priorities straight.


  5. "This Company doesn't care about its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Genesco part-time (More than a year)

    Pros

    The Discount(Limited btw)
    You may have an amazing manager like mine who made working fun...until he realizes he is also underpaid and gets a better job.
    You may have some good co-workers who get fired mysteriously after a new manager gets hired

    Cons

    Well, my former district manager is a sex addict and has hired "management" which so happened to be good looking women who have a physical relationship with him in exchange for the job . My new manager has had a plethora of sexual harassment complaints from young men in the workplace. Managers will racially profile you and will not schedule you if your lifestyle goes against their personal beliefs. The company will lead you on with promises of promotions but ultimately you'll get blindsided by management.
    Also Horrible music
    I got a $0 paycheck because a comanager did not approve of my OUTSIDE OF WORK relationship so he told the manager I needed the week off.
    If my boss finds this then I will mysteriously lose my job as well
    Don't work at journeys at all it is horrible and the pay is trash
    Upper-level management finds it easier to fire you then give pay raises even to people who have spent years with the company.

    Advice to Management

    Fix your store and listen to employees more. READ HR REPORTS. Learn that widespread sexual harassment claims should be a red flag when choosing managers.


  6. Helpful (1)

    "This place is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Genesco part-time

    Pros

    Works with school schedule

    Cons

    management, co workers, lack of professionalism

    Advice to Management

    Please reconsider who you have as a manger. Our manager didn't fire people. He took them out of the group chat and avoided talking to them until they quit. Also, my manager would constantly talk to several employees about smoking weed with them on the weekend


  7. Helpful (1)

    "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Charleston, WV
    Former Employee - Sales Associate in Charleston, WV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genesco part-time (Less than a year)

    Pros

    in my company there was no dress code
    decent employee discount in whatever subsidiary you work for

    Cons

    awful management
    unreasonable expectations from people the age of my parents that are trying to appeal to young adults

    Advice to Management

    start treating your employees as assets not as if they are disposable and then clean house you have some awful district managers and you really should look at the direction of retail and not blame your poor performance on those who work the hardest in your company

  8. "blah"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cat in Nashville, TN
    Current Employee - Cat in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Genesco (More than a year)

    Pros

    work with your school schedule

    Cons

    pay, people, management, popularity contest.

    Advice to Management

    quality>quantity


  9. "Good people, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Genesco full-time (More than a year)

    Pros

    The environment is upbeat and mostly fun. Great product with mostly good customer base.

    Cons

    Poor management communication. Over works employees for unsatisfactory pay. Little to no days off.

    Advice to Management

    Make time off easier and pay employees more. They should be able to have a life outside of work too.


  10. "Genesco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesco full-time (Less than a year)

    Pros

    Lots of opportunity to advance with company

    Cons

    Attendance policy is very strict

    Advice to Management

    The #'s for call center agents are crazy to eep up with


Showing 118 of 123 reviews
Reset Filters