Genetec Reviews | Glassdoor

Genetec Reviews

Updated May 9, 2017
38 reviews

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3.6
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Pierre Racz
24 Ratings

38 Employee Reviews

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  1. Helpful (1)

    "BEST COMPANY EVER. Most ethical people in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer
    Current Employee - Sales Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genetec full-time (More than a year)

    Pros

    Ethics, Technology, Great small company environment. Lots of smart people with experience in the industry. Management is supportive.

    Cons

    Headquartered out of montreal, makes remote operations feel disconnected from day to day operations.


  2. Helpful (1)

    "Genetec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Northeast, NY
    Former Employee - Sales Engineer in Northeast, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Genetec full-time (More than a year)

    Pros

    The company as a whole is a great atmosphere. They have decent benefits and a salaries that compete in the industry. There is a good sense of team. Very friendly and outgoing employees.

    Cons

    Growing fast, maybe too fast. No real on boarding process other than some initial training depending on your position. Positions in the field especially outside of HQ are disconnected and can make working remotely a challenge.

  3. "Good Company to Work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Team Lead in Montreal, QC (Canada)
    Current Employee - Software Development Team Lead in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genetec full-time (More than 5 years)

    Pros

    - Dynamic and fast paced teams
    - Adopting new technologies
    - Active culture

    Cons

    - Far from downtown
    - Still figuring out how to handle the rapid growth


  4. Helpful (1)

    "Good company as a Developer or Tester but Stay away from the Technical Support department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Montreal, QC (Canada)
    Former Employee - Technical Support Representative in Montreal, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Genetec full-time (More than a year)

    Pros

    Bistro, Gym, Good Salary Package and insurance. Good start up for Programmer or Tester as their department are well organized.

    Cons

    Every level 1 technical support Tech is overloaded with work and doing extra multitasking to finish their tasks on time. You gotta do the after hours shift in the start, so no work/life balance. You have to stay at night & you can get a call even 1 min before your shifts end and
     if you come late next morning then you get a warning. Management is there to make your life difficult and threatening you to fire you. It is really difficult to escalate an issue to level 2 and their politics creates humiliation. There must be a reason there is always hiring going on for Technical support department. After worked in Technical support for a year i am out for good. Now i feel that i am out from a call center environment, mentally and emotionally i feel much better. My advise for someone going for Tech Support position to stay away!!!

    Advice to Management

    You would have to change the Support Management and hire professional people who treat people like humans and give some respect to them. There must be a reason why so many people come and leave this department.


  5. Helpful (4)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Montreal, QC (Canada)
    Former Employee - Customer Service in Montreal, QC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Genetec full-time (More than a year)

    Pros

    Great price on lunch, cup cakes once a month

    Cons

    Major lack of management experience, maturity, process. Always short staffed, extremely busy and chaotic. You get the general idea that it is completely out of control. Unable to keep staff. High turnaround. From the inside looking at the rest of the company, you would never imagine that Customer Service is within the same company. In CS flex time is a complete joke (non-existant), you have to work Canadian holidays and Xmas holidays as well. Also need to work month end and cannot leave until you are advised to do so. Always behind, always stressed out. I do not believe anyone takes a lunch, you can, but god forbid you waste anytime if you want to leave on time Oh and if you want to take a 10 min break PLEASE be sure to add that on to your hours of the day, RIDICULOUS. To anyone looking to join Genetec CS, take the time to really think about it. It is not at all what they tell you during the phone interview. Absolute worst job I have ever had.

    Advice to Management

    Customer service needs a complete change! It is being run by very young inexperienced, immature employees. Please hire a manager from the outside to run the department that has many years experience in Order Management. It needs a complete re-vamp! Treat your employees with respect. It could be a great place to work if only it was run by professionals.


  6. "Amazing place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Friendly and great people
    - Good food

    Cons

    - The office spaces need to expand
    - Not the bes tlocation

    Advice to Management

    Give more growth potential to the employees, explore new technologies


  7. "Amazing place to intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Great work environment
    - Friendly and talented people
    - Great business outlook

    Cons

    - Location (difficult commute)
    - Tight office spaces, need to expand

    Advice to Management

    Keep rewarding the employees, explore new technologies (e.g. .NET core)

  8. "Software Developer Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Good people
    - Free fruit
    - Learn a lot
    - Treat interns well

    Cons

    - Far from downtown, difficult to commute


  9. Helpful (1)

    "Information System Department."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    - Good benefits offered by the company.
    - Good working environment.

    Cons

    - Low salaries compared to the market.
    - Less knowledge gain because of out dated technologies.
    - Reluctant to change, often results in disappointment for motivated people who wants to do extra.
    - Project management skills are not good.

    Advice to Management

    There is a lot of room to improve. Employees are real asset to success. Focus on cons


  10. "Software Engineer Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great benefits (meals are subsidized, gym, free fruits, coffee)
    Great work environment (people are nice)

    Cons

    Advancement can be hard
    Not many cons, its a great company

    Advice to Management

    Patience with new employees


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