Greyhound Reviews | Glassdoor

Greyhound Reviews

Updated November 16, 2017
159 reviews

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2.9
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Greyhound President and CEO Dave Leach
Dave Leach
71 Ratings

159 Employee Reviews

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Pros
  • good pay don't worry about much (in 9 reviews)

  • good place to work and good benefits (in 8 reviews)

Cons
  • high stress due to management caring MORE about ontime performance & freight rather than customer service (in 8 reviews)

  • Various work hours due to 24 hour operating & away from home alot (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Greyhound"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Greyhound full-time (More than a year)

    Pros

    Good Benefits, Free metro card,

    Cons

    No life balance, Crazy environment


  2. "ticket agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticket Agent in Dallas, TX
    Former Employee - Ticket Agent in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Greyhound full-time

    Pros

    free traveling outside the city and free rides around the city besides of solid schedules with optional extra time most of the time.

    Cons

    most of the time not enough team members to make the station work properly.

    Advice to Management

    higher salary

  3. "Ticket Agent/Baggage Handler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticket Agent in Savannah, GA
    Former Employee - Ticket Agent in Savannah, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Greyhound part-time (More than 3 years)

    Pros

    Flexible schedules, it's good for someone who isn't looking to make a career out of this. Management will work with you on hours. Always having job postings, may have to travel though.

    Cons

    Short Staff, over worked Benefits not too great, management doesn't back up employees on policy at times, that goes for upper level like city and regional mangers. High turnover rate. Pay sucks they've decreased pay to incoming employers compared to what I started off with years ago. They want only part time employees but you may work full time hours. You will do everything depending on location from selling tickets, cleaning, GPX, to unloading/loading a bus.


  4. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound full-time

    Pros

    Good environment
    Managers are flexible when you need time off
    Good minimum pay

    Cons

    The pay is not very competitive at higher positions


  5. "Motor Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Greyhound full-time

    Pros

    Good money if you are open to being on the road

    Cons

    Management isn't good at all, at any location

    Advice to Management

    Care about your drivers and they will be more than willing to perform the job without leaving the board depleted


  6. "Train, but don't drive for them!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Greyhound full-time (More than a year)

    Pros

    Excellent Training & knowledgeable trainers.

    Cons

    Mandatory driving over your H.O.S.
    Teaches you to keep dual logbooks

    Advice to Management

    Hire more drivers! Stop thinking of your pockets & bottom line & think of driver's health, rest, & safety.


  7. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Greyhound part-time

    Pros

    Working with the customers..they were really nice to me and loved my service and how I treated them

    Cons

    Management sucks..they have favoritism like any other jobs...they have no company structure...they have no team structure..they're customer service sucks..they don't know how to talk to people and they have no consideration for outside employee life

    Advice to Management

    Get a brand customer service training class and hold them every 6 months make them mandatory...if you receive complaints from customers take action...they are such things as a written a verbal a suspension then termination....everything a employee does should not be subjected to a termination immediately unless for extreme cases.....give your company a look..when you first walk into greyhound all you see is employees looking like they're doing there own thing...they don't look like a team....they're grooming codes should be more uphold and the company should have a more uniformed look...and they have a lot of disloyal stealing employees also....

  8. "Sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Greyhound full-time (More than 3 years)

    Pros

    the people are amazing that work there

    Cons

    management sucks horrible not enough employees

    Advice to Management

    get a life


  9. "Corporate Commercial Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Greyhound full-time (Less than a year)

    Pros

    All of the executives are really nice and professional. Working in the corporate office has been great!

    Cons

    Culture. It's a little boring. Need to create more employee related activities so we can meet more people from the company and not just your everyday team.

    Advice to Management

    Be open to new ideas.


  10. "intern"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    there was good pay there

    Cons

    management was not the best/ didnt care


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