Greyhound Reviews | Glassdoor

Greyhound Reviews

Updated Aug 6, 2019

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Found 225 reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
31%
Recommend to a Friend
51%
Approve of CEO
Greyhound CEO Dave Leach
Dave Leach
113 Ratings
Pros
  • "good pay don't worry about much(in 10 reviews)

  • "meeting people and give them the best I can as far as customer service(in 9 reviews)

Cons
  • "Company basically trains bad customer service(in 11 reviews)

  • "Can be hectic if buses arrive late(in 11 reviews)

More Pros and Cons
  1. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound part-time for more than 3 years

    Pros

    Great people and friendly atmosphere

    Cons

    Not all guests are happy

    Advice to Management

    Need to order more product than half

    Greyhound2019-08-06
  2. "Ok job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bus Driver in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Greyhound full-time for more than 3 years

    Pros

    Pay free travel alway have overtime availible

    Cons

    Lack of home time also youll be working in different states as a new driver.

    Advice to Management

    Focus on your drivers life style.

    Greyhound2019-07-19
  3. "Not what I thought"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Baggage Handler in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Greyhound part-time for less than a year

    Pros

    It pays money like a job

    Cons

    Poor operation skills and bad communication

    Advice to Management

    Get the leads to do the right thing

    Greyhound2019-07-29
  4. "very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Greyhound part-time for less than a year

    Pros

    pay, people, hours , customer service

    Cons

    hours, pay, customer , people service

    Advice to Management

    keep up good work

    Greyhound2019-06-11
  5. "Hiring & firing practices are suspicious"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Greyhound full-time for more than 3 years

    Pros

    People who work at Greyhound are friendly, caring and collaborative.

    Cons

    Management out of touch and a few are verbally abusive. Department heads and their managers appear averse to diversity and overtly discriminate against women and minorities. Leadership keeps head in the sand on these issues while counting numbers and building their empires.

    Advice to Management

    Get leadership training - and have your subordinates sign off on its completion. This is not the 70's or 80's when this type of management style was popular. Hire best qualified, not just your friends. Get culturally aware. Don't be threatened by new hires who are smarter than you - embrace it and use their strengths to grow the company.

    Greyhound2019-06-21
  6. Helpful (3)

    "Old company, old management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administration in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Greyhound full-time for more than a year

    Pros

    Nothing. Poor benefits, poor pay, poor customer service, poor IT department, the company deduct tax on life insurance they so-called provide but you don't actually get it and it actually decreasing with your age increase.

    Cons

    Everything is bad. Run, don't walk away from this company.

    Advice to Management

    Retire and let good people take over

    Greyhound2019-05-24
  7. Helpful (1)

    "Don’t do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Shift Lead 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Greyhound full-time for more than a year

    Pros

    Co workers make it a fun place to be

    Cons

    Upper management is horrible

    Advice to Management

    How do you have a open door policy but don’t stick to it?

    Greyhound2019-05-24
  8. "Flexible schedule, strong work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Greyhound full-time for less than a year

    Pros

    Good people there that have their priorities in the right places, most of the time

    Cons

    Not a lot of upward opportunities for most

    Greyhound2019-05-07
  9. Helpful (1)

    "OK stepping stone for career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Accountant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Greyhound full-time for more than a year

    Pros

    Corporate office downtown was nice being in walking distance to restaurants

    Cons

    Upper management creates a dictatorship type culture. CEO in same building seen him maybe 1 time in my almost 2 years of working. Zero room for advancement, company is going under so raises/bonuses are non-existent.

    Advice to Management

    Fight for your team, it’s OK to disagree with upper management. Upper management needs a crash course in people skills and communication 101.

    Greyhound2019-05-02
  10. Helpful (1)

    "No directions No purpose"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Greyhound

    Pros

    Corporate offices are nice. Very professional environment at the executive level.

    Cons

    In order to serve a less desirable market, the company will hire an promote unprofessional an unskilled people to management and to operate buses. It’s time to put this dog to sleep. intercity bus service is dead just like the cab business.

    Advice to Management

    Shrink your foot print and pick a region of the country to operate in. The public at large see Greyhound as the most undesirable mode of US transportation.

    Greyhound2019-05-06
Found 225 reviews