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Hard Rock International Reviews

Updated January 19, 2018
491 reviews

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3.2
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Approve of CEO
Hard Rock International Chairman Jim Allen
Jim Allen
31 Ratings

491 Employee Reviews

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Pros
  • Great benefits for all employees (in 17 reviews)

  • Ok for beginners, great people to work with (in 16 reviews)

Cons
  • Upper management did not listen to an entire department (in 17 reviews)

  • Work life balance can be hard sometimes (in 9 reviews)

More Pros and Cons

  1. "was great!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    free food, good money, not boring

    Cons

    it was quite stressfulat times


  2. "An hourly perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VLT Representative in Northfield, OH
    Current Employee - VLT Representative in Northfield, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hard Rock International full-time (More than 3 years)

    Pros

    -Its very easy to get your foot in the door with a full time job that has benefits
    -Most workers are engaged and there is a sense of camaraderie among the hourly staff.
    -Varied shift start times can accommodate schedules.
    -if you work decently hard and have a good relationship with your management you can get promoted in a decent amount of time.

    Cons

    -You will work every holiday
    -NO HOLIDAY PAY
    -Lack of consistency between departments; some dept's do their best to work with hourly staff to accommodate for one off situations while others just boot people out the door.
    -pay is lower than competing properties in the area and often times is the reason people leave.
    -they cut hours whenever possible so unless they absolutely need you they try to subtlety push you out of the door.

    Advice to Management

    Pay your employees more, they leave for better things because you won't compensate them appropriately

  3. "Hard Rock"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Hard Rock International part-time

    Pros

    My coworkers are awesome, they do believe in teamwork. Very flexible with the scheduling.

    Cons

    Not enough hours, insurance can be expensive.


  4. "Top notch corporation to work with"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at Hard Rock International part-time

    Pros

    Great money as a server

    Cons

    Run through management to quickly


  5. "Not as bad as I once thought"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Co-Workers make the job.
    Cant complain about the benefits

    Cons

    Management is a tad overbearing sometimes.

    Advice to Management

    Trust that your employees know their job.


  6. "work hard"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Hard Rock International part-time

    Pros

    The side work isnt hard to do

    Cons

    its ironic sidework is easy but its really difficult to leave...go figure


  7. "Region is Everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Las Vegas, NV
    Former Employee - Operations Manager in Las Vegas, NV
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Hard Rock International full-time (More than 5 years)

    Pros

    Great environment, All about the brand, multiple worldwide locations to transfer, owns restaurant, casinos, hotels, music venues.

    Cons

    Very cooperate control, falls behind in innovation and having pulse on market, management style varies drastically between regions.

    Advice to Management

    Extremely performance based. Bring in the numbers and you will succeed.

  8. "The company culture and mission (lack thereof) no longer matches the brand attributes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hard Rock International full-time

    Pros

    Solid global brand reputation and awareness.

    Cons

    Senior leadership lacks vision, strategy, and planning for growth and operational experience.

    Advice to Management

    Fix the cons. Otherwise the mass exodus and high attrition will continue.


  9. Helpful (1)

    "Leadership Changes=Horrible Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management
    Former Employee - Management
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hard Rock International (More than 3 years)

    Pros

    It is a fun place to work. For the first few years, I was had a great time every day.
    Most of the peers in my job were good people. Those are the only people I miss.

    Cons

    Changes to leadership made it difficult to to your job. Micromanagement to the MAX.
    Approvals for things were impossible to get, and oftentimes complete unnecessary. (Why should I have to get approval from a VP to change a button on my computer system so things will ring properly?!?!)
    GM was a complete fool. They had no concept of how to run a business, nor how to even manage. Spent their time focusing on pennies instead of dollars.
    The products are VERY expensive. Paying $17 for a burger is outrageous.
    The people who were promoted into leadership positions are great operators, but were NOT PREPARED to be in management, and they were not given training on how to be good managers.
    LOW Pay. Not competitive with industry standards.
    Most managers are doing the jobs of 4-5 people on their own.
    Small Cafe's are considered "red headed stepchildren", when they're holding the company up.
    My rating for Culture and Values is because those things are good, but management doesn't value them. If the values weren't there, it would be much worse than it is.

    Advice to Management

    Listen to those closest to the burger. We know what works, and what doesn't.
    There are several people in leadership positions who shouldn't be there. Fire them, and morale will improve.
    Lower.Your.Prices.On.Everything.
    Pay your people for what they're doing.
    Small Cafes are making you money. Don't count them out.
    Promote the people on the ground who are doing the work. Not the people who can talk a good game, but have never run a successful Cafe.
    Actually read your employee surveys and act on them.
    Give your employees time off.
    Follow the values as they are set out.


  10. "Company headquarters is in the process of relocating with recent leadership changes and shared services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Neutral Outlook
    No opinion of CEO

    I worked at Hard Rock International full-time (More than 5 years)

    Pros

    I worked at Hard Rock Int. for years and for the majority of my time it was an exceptional job. I felt rewarded, valued and part of a hard working organization. I am appreciative of my time with the company and the fond memories collectively created by team members. The brand is everlasting and exceptional.

    Cons

    Headquarters is in the process of relocating to South Florida. Initially I put some serious thought into relocation but I regressed in the subsequent months. Communication about the relocation was intermittent and conversations were inconsistent. Some team members learned about the move from their counterparts in South Florida prior to leadership officially announcing it to those effected locally. I felt disrespected during the communication process. Team members were resigning across the board and there were little reinforcements in sight. The workloads were increasing onto those staying until the end. Some of the replacements that were brought in were ill prepared for the volume. Hindsight is 20/20 but in the future I’m hopeful that team members will be treated more respectfully and with transparency. I understand the decision to relocate but I wish they maneuvered this plan with more compassion. I have no doubt with more empathetic communication employees would have been more obliged to relocated.

    Advice to Management

    Team members are you number one asset. Treat team members like you treat your best customer.


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