Hard Rock International Reviews | Glassdoor

Hard Rock International Reviews

Updated February 15, 2017
403 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Hard Rock International President and CEO Hamish Dodds
Hamish Dodds
133 Ratings

403 Employee Reviews

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Pros
  • Great company to work for and great benefits (in 16 reviews)

  • Great place to develop a true business acumen in an amazingly high paced, fun work environment (in 16 reviews)

Cons
More Pros and Cons

  1. "Hardrock Cafe"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun environment to work at and have opportunity to meet a lot of interesting people

    Cons

    A lot of side work along with serving.


  2. Helpful (1)

    "Poor Upper Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Marketing Manager
    Former Employee - Sales & Marketing Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hard Rock International full-time (More than 3 years)

    Pros

    Great Benefits (Health, Dental, Vision, 401K, Paid Sick, Vacation) and other perks
    A company with a history/culture of philanthropy
    Decent Pay (if you negotiate - they will low-ball on your offer)
    Corporate conferences are a nice perk

    Cons

    Horrible work-to-life ratio for management (50 hours per week required, often 60+ hours per week)
    Upper Management (District level and up) inconsistent in policies, lacks communication and planning.
    Lower level management often threatened on company-wide conference calls
    Reactionary instead of proactive
    Menu roll-outs always botched (recipes changing at last second, materials not delivered in time).
    You'll be questioned repeatedly if you try and use "sick time"
    Over-saturated in the US - it is no longer "unique" and "special" to go to a Hard Rock
    Company has an inflated perception of itself - asks servers and bartenders to do way more than any other comparable job - and often servers make much less than other restaurants - the time of "but we offer benefits" isn't unique.
    CEO - Hamish Dodds departed
    Company is growing as a whole (Casinos and Hotels) but cafe side is struggling - I predict you will see a majority of the 40-some North American Cafe's closing in the smaller markets as their leases expire (St. Louis, Louisville, Memphis, Biloxi, Pigeon Forge, Indianapolis, Denver, Lake Tahoe, San Diego, Phoenix...)

    Advice to Management

    Corporate needs to hold itself accountable as they hold local level management accountable.
    Stop stating that you believe in a work/life balance but arbitrarily pick a "50-hour" work week that is much more than that.


  3. "Cool"

    Star Star Star Star Star
    Current Employee - Line Cook in Nashville, TN
    Current Employee - Line Cook in Nashville, TN

    I have been working at Hard Rock International full-time (Less than a year)

    Pros

    Very good place to woek..good people.great atmosphere fiid is great managers are helpful.best group of fellas i been around

    Cons

    There is no in between.its eitger dead slow or balls to the walls buss also there is mo parking available for employees

    Advice to Management

    Listen to your emplotess gibe more incentive to work so hard and fast and for being on time and not calli g out


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  5. "server review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hard Rock International full-time (Less than a year)

    Pros

    Tips are great during the summer, co-workers are a lot of fun and can be great to work with. Half off meals at any Hard Rock Cafe. Managers are very passionate about the brand.

    Cons

    Can get stressful when there is high turn-over, always on your feet, etc... typical serving issues. Not a job for a beginner server.

    Advice to Management

    maybe make during shift meals free?


  6. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Louisville, KY
    Current Employee - Supervisor in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Hard Rock International full-time (More than 3 years)

    Pros

    Great company when it comes to their drive for charity and world image. Advancement within is always accepted.

    Cons

    Hires Management from outside the company that doesn't agree with Hard Rock Mentality and runs things their own way that causes strife within certain cafes.


  7. "Security Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Supervisor in Aurora, OH
    Former Employee - Security Supervisor in Aurora, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hard Rock International full-time (More than a year)

    Pros

    Great Employee benefits and discounts.

    Cons

    Work life balance can be hard sometimes.


  8. "Mixologist/ Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hard Rock International full-time

    Pros

    Great Pay
    International patrons
    High Volume
    Great Benefits
    50% discount for employee n 5 friends when dining
    You learn alot about mixology and working fast but efficient service

    Cons

    Favouritism among managers
    Not very diverse
    Predominantly men
    Tendency to not be very flexible


  9. "Was a great start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Northfield, OH
    Former Employee - Anonymous Employee in Northfield, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The employees felt more like family then anything
    The atmosphere was always lively and there was never a dull day
    Pay was pretty good

    Cons

    They got rid of good management and hired people totally not qualified for the job
    They hired a lot of people who didn't want to work which made for a high turn over rate
    When turn over was high... u got burnt out quickly
    Management stop caring about their employees
    No real room for growth unless u were buddy buddy with the boss or sleeping with someone


  10. "Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Being able to see concerts while you work. Meet celebrities and musicans.

    Cons

    No advancement or steady hours.


  11. "good experience at hard rock"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender in Myrtle Beach, SC
    Former Employee - Server/Bartender in Myrtle Beach, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hard Rock International full-time (More than 5 years)

    Pros

    great staff with awesome guests

    Cons

    it is only a seasonal job

    Advice to Management

    keep it up!



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