Hard Rock International Reviews | Glassdoor

Hard Rock International Reviews

Updated November 15, 2017
475 reviews

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3.2
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Approve of CEO
Hard Rock International Chairman Jim Allen
Jim Allen
27 Ratings

475 Employee Reviews

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Pros
  • Great company to work for and great benefits (in 18 reviews)

  • Ok for beginners, great people to work with (in 16 reviews)

Cons
  • Working every weekend, long hours (in 17 reviews)

  • Upper management did not listen to an entire department (in 17 reviews)

More Pros and Cons

  1. "Hard Rock Hotel at Universal Orlando was great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Server in Orlando, FL
    Former Employee - Banquet Server in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hard Rock International full-time (More than a year)

    Pros

    I got to meet so many famous people it was crazy. The place seems to be a magnet for movie stars.

    Cons

    Long hours made it very hard to balance school and work.

    Advice to Management

    New uniforms, the current ones at the time seemed dated.


  2. "Typical Corporate Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in San Diego, CA
    Former Employee - Bartender in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hard Rock International full-time (More than 3 years)

    Pros

    I learned so much, I met some great quality humans

    Cons

    I hated the crazy up-selling rules, the crazy step by step process. I always felt like i was ripping off people. Proformace based schedule, doesn't matter how good you are, if you don't sell or up-sell you don't work. They dangle benefits in front of you and then cut your shifts so you don't qualify.

    Advice to Management

    Stop being so pushy. No one wants to go to lunch/dinner and feel obligated to buy anything, or walk out paying $200 for lunch.

  3. "Good- not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graveyard Shift in Las Vegas, NV
    Current Employee - Graveyard Shift in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    I have been working at Hard Rock International full-time (More than 8 years)

    Pros

    It's sounds cool to say you work there- sometimes we get (same day) offers for free tickets if they can't fill the seats.

    Cons

    Management DOES NOT care about employees. They often refer to employees as "The Hard Rock Family". This was true when Peter Morton was the owner. Everything was VERY family-like.
    Now, it's all very fake, and they want YOU to still give 100%, even though they do NOT pay for holidays (or the extra hour we work when the clocks go back an hour) and the Christmas bonus is a hard rock back pack! Yippee!

    Advice to Management

    It wouldn't matter!
    They are beyond thinking for themselves. It's all about the bottom line, no matter how many full-time employees hours they have to cut. Sad!


  4. "Corporate Restaurant with no soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hard Rock International full-time (More than 10 years)

    Pros

    A recognizable brand, with possibilities of transferring within their system to other locations.

    Cons

    As the company bleeds money, they keep taking away benefits to their employees, but expect more to raise profits. The corporate base is out of touch with what's happening within each cafe and leads to poor micromanagement.


  5. "Retail Sales, Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Phoenix, AZ
    Former Employee - Retail Sales Associate in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hard Rock International full-time (More than a year)

    Pros

    Employees and management treat everyone like family. Management understands people have lives outside of work.

    Cons

    Sometimes gets understaffed during busy season. It is very fast paced and you will be held up to a certain standard.


  6. "Kitchenmanager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Manager in Phila, PA
    Former Employee - Kitchen Manager in Phila, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hard Rock International full-time (Less than a year)

    Pros

    Had a great kitchen

    Cons

    They don’t stay focus enough


  7. "favorite place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Accepting, challenging, lucrative, easygoing, fun

    Cons

    Tough, stressful, late nights, holidays

    Advice to Management

    Keep it up

  8. "Changes"

    StarStarStarStarStar
    Former Employee - Director in Orlando, FL
    Former Employee - Director in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hard Rock International part-time (More than 8 years)

    Pros

    The environment was going through a lot of change. Overall it appeared to be to the benefit of the line employees

    Cons

    Larger than average number of executive departures which can leave gaps in institutional knowledge.


  9. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hard Rock International part-time

    Pros

    -High-Energy Environment
    -Lots of Music
    -Great Benefits
    -Flexible schedule

    Cons

    -Hours are not guaranteed
    -Hard to get over-time


  10. "meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hard Rock International full-time

    Pros

    benefits. 401k, healthcare if you work enough hours

    Cons

    corporation. doesn't care about staff. shady. Toxic environment. Very stressful. Was great at one point but went down the drain.


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