Hard Rock International Reviews | Glassdoor

Hard Rock International Reviews

Updated October 16, 2017
464 reviews

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3.1
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Approve of CEO
Hard Rock International Chairman Jim Allen
Jim Allen
22 Ratings

464 Employee Reviews

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Pros
  • Great company to work for and great benefits (in 18 reviews)

  • Ok for beginners, great people to work with (in 16 reviews)

Cons
More Pros and Cons

  1. "Changes"

    StarStarStarStarStar
    Former Employee - Director in Orlando, FL
    Former Employee - Director in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hard Rock International part-time (More than 8 years)

    Pros

    The environment was going through a lot of change. Overall it appeared to be to the benefit of the line employees

    Cons

    Larger than average number of executive departures which can leave gaps in institutional knowledge.


  2. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hard Rock International part-time

    Pros

    -High-Energy Environment
    -Lots of Music
    -Great Benefits
    -Flexible schedule

    Cons

    -Hours are not guaranteed
    -Hard to get over-time

  3. "nice company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    cares about employees, nice atmosphere

    Cons

    work late on weekends, but thats most restaurants


  4. Helpful (1)

    "Every good thing ends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Orlando, FL
    Current Employee - Programmer Analyst in Orlando, FL
    Doesn't Recommend
    No opinion of CEO

    I have been working at Hard Rock International (Less than a year)

    Pros

    Great place to work for laid back. Great team and decent benefit

    Cons

    company had to move and company culture seems to be changing

    Advice to Management

    Try to keep the Hard Rock Spirit alive even though things are changing its good for the employees and the customer if that feel die the company may die with it


  5. "Retail Manager"

    StarStarStarStarStar
    Former Employee - Retail Manager
    Former Employee - Retail Manager
    Recommends
    Neutral Outlook

    I worked at Hard Rock International full-time (More than 5 years)

    Pros

    Great culture, fun staff, good food, great discount.

    Cons

    Mixed messages and priorities from Corporate staff.


  6. Helpful (2)

    "Great on a local level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in San Diego, CA
    Current Employee - Operations Manager in San Diego, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Hard Rock International full-time (More than 10 years)

    Pros

    Great culture at individual locations, wonderful co-workers and staff. True family atmosphere among staff. Ability to transfer between locations. Healthy benefits package - health, dental, vision, 401K, paid vacation, tuition reimbursement, corporate discounts, strong emphasis on philanthropy within the brand.

    Cons

    Large disconnect between locations and corporate. Tons of contrived initiatives sent down from headquarters that waste time and money. Expansion in hotel and casino segments resulting in less care of the cafe segment.

    Advice to Management

    Stop believing that what works in one location should work in all locations. Hire great GMs and trust them in their market. Stop cleansing the brand of its history and culture; it's the reason the brand has survived for over 45 years. Do not underestimate the cafes - it is the segment that impacts the public at large, builds brand affinity, and keeps the culture alive. There are not enough hotels and casinos to sustain the culture - plus, they're mostly franchises with less loyalty to the brand as a whole.


  7. Helpful (1)

    "🚬"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Public Space in Tampa, FL
    Current Employee - Public Space in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hard Rock International full-time (Less than a year)

    Pros

    Great pay and hours potential to move up or change position within the company

    Cons

    People smoking right in your face to much work for one person

    Advice to Management

    Give more time to complete a task

  8. Helpful (10)

    "Ugh, what a shame to see what they have done with the brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Orlando, FL
    Current Employee - Operations in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hard Rock International full-time (More than 8 years)

    Pros

    GREAT people. Was a great brand to work for before they ran everyone out. Did I mention the GREAT people?

    Cons

    Management, see below.. Not a lot of talented smart people making decisions at this point since most everyone has left or is checked-out while they look for new jobs. Just a bunch of old white men sitting around making decision with no diversity or youthful strategy to evolve the brand.

    Advice to Management

    They don't care, so it's doesn't matter to give them any advise, but here is my $.02

    Jim Allen, the CEO is basically the Donald Trump of the hospitality industry (seriously, and he even previously worked for Trump and LOVES to tell you about it). He has made the Seminole Indians A LOT of $$ over the years and so they love him to death and will follow his lead on anything. He is an uneducated yet successful businessman who has made all of his $$ off the backs of the Seminole Tribe and their gaming pack with the state of FL. The only reason they agreed to buy the HRHC Atlantic City property from Carl Ichan is because Jim is from NJ and his ego wants him to try to be the guy who saves his hometown - news flash, IT WON'T!

    When our old CEO Hamish Dodds was still in place (left in Fall of '16), it was an EXCELLENT company and brand to work for. Very family oriented, lot's of talented and passionate people to work with and the brand performed very well during his tenure.

    Jim ran him out of town and told the whole company that nothing would change and it was business as usual. Then in April of 2017 they had an all staff meeting where they told us the company was moving to Hollywood, FL where the Seminole tribe was located. They made it sound like it was this great opportunity for everyone to move to south Florida. Well it turned into a nightmare, they lied to all employees (everyone will have their job = nope; cost of living in south FL is the same as Orlando = nope, etc.) and their lack of communication and unpreparedness for the whole situation ended up just running all of the talented people out the door. Now hardly anyone is going to end up making the move. To make it worse, as people leave in Orlando, they aren't even back filling most of their positions so the people that are left end up being miserable having to do so much work with no support.

    It's ALL about Hotels and Casinos for Jim and the Seminoles. You watch, this is where the focus/growth will be over the next few years. The Cafe business has been tanking for about 3-4 years now with only franchise locations opening up and the closing of many corporate locations. This will continue over the next few years as Cafe leases won't get re-up'd and you will eventually only see a few Hard Rock Cafes in very prominent locations in America and EU (London, NYC, Orlando, LA, Hollywood, FL, etc.).

    Am I a little bit butt hurt, sure.. who wouldn't be after spending the last 9+ years giving my all to a company that I loved. I can't wait to get out of the misery that is left working at the Corporate office.

    From what we can tell, the corporate structure and vibe in Hollywood will be nothing like it used to be in Orlando. Unless you are part of the Seminole tribe, I would not recommend anyone of value come work for Hard Rock anymore :(


  9. Helpful (1)

    "Losing their competitive edge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hard Rock International full-time (More than 10 years)

    Pros

    The HQ management team was a collaborative and engaged with the field teams.

    Cons

    Slowly, new leaders have been brought in and the result had been poor versus any historical standards.

    Advice to Management

    Cafes remains the highest consumer touchpoint; not hotels. Take care of the brand or the consumers will define it for you.


  10. Helpful (1)

    "Prepare to be USED!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing Manager in Indianapolis, IN
    Former Employee - Sales and Marketing Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hard Rock International full-time (More than 3 years)

    Pros

    Able to gain excellent knowledge and experience as long as you are self motivated and are able to figure things out on your own.

    Cons

    You will be told to do things to drive business but nothing will get approved. Upper Management seems to always be justifying their jobs and the amount of paperwork is absolutely counterproductive. All this time is spent researching your market yet they will not allow implementation of new ideas to drive business. Smaller Cafe's have been neglected for so long while incompetent managers ran them into the ground with little or no supervision. Now that there is more supervision, it's a little too late. No money will be spent at smaller Cafes to make money therefore they will keep doing the same things expecting different results. There is much disrespect when you leave the company and it is as if you are treated as an outcast.

    Advice to Management

    Treat your employees with respect like the founders of Hard Rock did. If someone moves on in their career, thank them for the work they've done and wish them the best. Offer an exit interview, don't make them feel as if they are an outcast. Invest more time and money in the smaller Cafe's or shut them down! It's embarrassing to watch the brand damage its reputation in the smaller markets! Get out while you still have a thread of integrity left. Quit promising to renovate or relocate when you know that isn't going to happen. Also, don't string employees along doing the job of a salaried position for almost a year before promoting them. Quit sucking people dry and expecting the world from them when you can't even give them respect. Stop promoting people to upper Management positions that aren't qualified! Just because someone has the gift of gab doesn't mean they can find their way out of a paper bag.


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