Hard Rock International Reviews | Glassdoor

Hard Rock International Reviews

Updated June 16, 2017
433 reviews

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3.2
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Hard Rock International Chairman Jim Allen
Jim Allen
11 Ratings

433 Employee Reviews

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Pros
  • Great company to work for and great benefits (in 16 reviews)

  • Great place to develop a true business acumen in an amazingly high paced, fun work environment (in 16 reviews)

Cons
More Pros and Cons

  1. "Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook

    I have been working at Hard Rock International full-time (More than 8 years)

    Pros

    Fun company and casual atmosphere.

    Cons

    Not much room for professional growth


  2. "Great culture, challenging (at times), rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Orlando, FL
    Current Employee - Marketing in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hard Rock International full-time (More than 3 years)

    Pros

    Great corporate culture, fun place to work

    Cons

    It's a very lean team and bandwidth/support can be challenging at times

    Advice to Management

    Continue to empower your team(s)


  3. "Was a great place to work, in process of relocating to South Florida."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Support in Orlando, FL
    Former Employee - Corporate Support in Orlando, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Hard Rock International full-time (More than a year)

    Pros

    Music environment can be fun, amazing memorabilia collection, employees that care about making a difference in the community & good overall benefits.

    Cons

    Unnecessarily stressful work environment due to lack of communication, clarity of expectations and hesitation on initiatives. Different teams not always on the same page when working on a project.

    Advice to Management

    Maintaining good employees should be a part of your bottom line priorities.


  4. "This place sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waitress in Memphis, TN
    Former Employee - Server/Waitress in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hard Rock International part-time

    Pros

    Nothing ! This place sucks!

    Cons

    Everything! They try so hard to seem like they aren't a chain restaurant, they treat employees like crap.


  5. Helpful (1)

    "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage in Tampa, FL
    Current Employee - Food and Beverage in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hard Rock International part-time (More than 10 years)

    Pros

    Opportunity for growth, pay, schedule flexibility

    Cons

    Smoking environment, loud music, parking offsite EVERY weekend, shuttle to and from work

    Advice to Management

    Promote


  6. "Dish washer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dishwasher in Waikïkï, HI
    Former Employee - Dishwasher in Waikïkï, HI
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    50 percent off all clothing and food items.

    Cons

    Ibraham good worker with horrible communication skills.

    Advice to Management

    None


  7. "Cafe/restaurant business doesn't get the same attention as casino/hotel side. Leadership is stale."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Nashville, TN
    Former Employee - Assistant General Manager in Nashville, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Hard Rock International full-time (More than 10 years)

    Pros

    Great history and training systems in place. High standards for cleanliness. Always in a great location. Top of line health benefits.

    Cons

    Overbearing reporting and minutia. Leadership has lost its compass and rather than promote from within, they hire key personnel from outside the company watering down a rich and storied culture. Don't pay people what they're worth.

    Advice to Management

    Promote Calum McPherson back to bus boy or better yet to customer. He is destroying the brand. He possesses the emotional intelligence of an overpriced burger.


  8. "Cafe management is nothing special here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Operations Manager in Phila, PA
    Current Employee - Retail Operations Manager in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hard Rock International full-time (Less than a year)

    Pros

    You get to say your a manager for Hard Rock. Free food for managers but anyone that has managed a restaurant knows that gets old real fast. You'll end up either brown bagging or just not eating.

    Cons

    6 weeks of training sent out of state. That would be fine but each store runs differently so you'll return to your home store with no knowledge of your position. Total waste of time. Although your home store will expect you to be well trained, you wont be. Staff members and 'Rockers' ( lead food servers ) will hate you and try to throw you under bus every chance they get because they are upset they arent managers. Hard rock does end of day manager work that is stuck from the 1990's. Dont be fooled if your store closes at 11pm. You'll be there several hours later still counting drawers , the safe, and paperwork. Say goodbye to any life outside of work. After closing 5-6 nights in a row, you'll be to exhausted to do anything on your day off. Not a great manager position if your starting there over 40 years old.

    Advice to Management

    If your still using MICROS you should be ok. Thats what they use. More paperwork than any place ive ever worked. Enjoy your 6 weeks of training when they send you out of state. Thats the most fun youll have. By the way the training stores become 'training stores' because you are being paid from the store that hired you. Not them. So you are FREE LABOR! So expect to be used as an hourly employee more than being trained and prepared for the position of management you applied for. The training store doesnt care if you learn or not. Your not on their payroll so they will use you as a busser, prep cook, retail sales person. Whatever they need that day. Thats the extent of your training. So i strongly suggest you ask to go to a fun city. So at least youll have a good time one you free time. If you pick a boring city then you training will even be worse. 6 weeks is a long time to be away from home. May as well try to have some fun. Go somewhere youve always wanted to go. NYC, L. A. , London.


  9. "Meh."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in South Lake Tahoe, CA
    Former Employee - Cashier in South Lake Tahoe, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Hard Rock International full-time (Less than a year)

    Pros

    Stable pay
    Stable schedule
    Lots of opportunities
    Advancement possible
    Benefits and PTO if full time
    Paid break if on property

    Cons

    Private issues, would rather not elaborate on a public forum.
    Low pay
    Frustrating rules
    No one in HR investigates issues

    Advice to Management

    Investigate when things are reported to HR.


  10. "Hard Rock Cafe Retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Honolulu, HI
    Former Employee - Sales Associate in Honolulu, HI
    Recommends

    I worked at Hard Rock International (Less than a year)

    Pros

    Great managers and supervisors, discount on food, piercings and colored hair allowed

    Cons

    Some people take too many breaks, not a very flexible dress-code, weird hours

    Advice to Management

    Longer breaks


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