Harrods Reviews | Glassdoor

Harrods Reviews

Updated November 17, 2018
491 reviews

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3.7
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Harrods Managing Director Michael Ward
Michael Ward
222 Ratings

491 Employee Reviews

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Pros
Cons
  • "The environment can be catty due to individual commission, long hours" (in 35 reviews)

  • "No development or career progression" (in 15 reviews)

More Pros and Cons

  1. "Sales associate on childrens floor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, CA
    Former Employee - Sales Assistant in London, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods part-time (More than a year)

    Pros

    Discount, well known company, meet people from all around the world

    Cons

    Long working hours, managers micromange too much

    Advice to Management

    Listen to employees and trust employees. Less of the micro mangement


  2. "Great Development Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Harrods full-time (More than 3 years)

    Pros

    - Great team
    - Lovely people
    - Strong purpose and sense of driving towards delivering the best service to all customers
    - Great opportunities to develop
    - Emphasis on utilising training and development opportunities in the busines

    Cons

    I am sharing this 4 years on from when I worked there but
    - When I was in the company there was very little flexibility about working from home (for corporate roles)

    Advice to Management

    - Continue to invest in your people, as you have done, it creates loyalty and pride

  3. "good but expensive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Harrods full-time

    Pros

    great name to have on cv and nice work environment

    Cons

    basic pay is not enough due to travel expenses etc


  4. "Good"

    StarStarStarStarStar
    Current Employee - Sales Associate in Uxbridge, MA
    Current Employee - Sales Associate in Uxbridge, MA

    I have been working at Harrods (More than 3 years)

    Pros

    The people are nice and benefits are good

    Cons

    The progression is quite slow


  5. "Lovely place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Knightsbridge, England (UK)
    Current Employee - Sales in Knightsbridge, England (UK)
    Recommends
    Approves of CEO

    I have been working at Harrods part-time (More than 5 years)

    Pros

    Lovely department store to work in, staff and colleagues tend to be warm, welcoming and kind, but it really does depend what department you are in.
    Good benefits, good pay if your harrods brand staff.
    Working morale tends to be good.

    Cons

    Your enjoyability will depend on your manager(s). If they are friendly, and empathetic and good at their jobs in terms of management skills you will be comfortable in your position and will look forward to going into work. If not, then you will be miserable.
    Management do not sometimes acknowledge your hard work and try to stretch your generosity,

    Advice to Management

    Be more approaching, and helpful. provide more positive feedback and acknowledge your hard working staff! Also, to the supervisors, assistant managers etc who have been promoted to their roles - do not abuse your authority and have a clique-like mentality protecting each others backs!


  6. "Review for my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Harrods part-time

    Pros

    Great canteen and friendly colleagues

    Cons

    Late shift can be challenging.


  7. "A fantastic job for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods part-time (More than a year)

    Pros

    Great team with fantastic commission scheme. Great support from
    Management.

    Cons

    On the late shift you would often stay a little later than expected, however nothing exceptional.

    Advice to Management

    Keep taking in feedback from the team

  8. "harrods"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods part-time

    Pros

    good money, nice colleagues

    Cons

    not any cons to be honest


  9. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good discount
    Great training
    Nice people
    Many brands

    Cons

    long hours
    tough targets
    internal politics
    Huge pressure

    Advice to Management

    So much change
    Motivate staff

    Harrods Response

    Nov 7, 2018 – Retail Director

    Thank you for taking the time to review your experience of working at Harrods. We value your feedback. We’re pleased to read the positive reflections you have had so far. However, I read with concern... More


  10. Helpful (1)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods full-time

    Pros

    friendly staff, excellent management, benefits

    Cons

    can't transfer to another department

    Harrods Response

    Nov 5, 2018 – Retail Director

    Thanks for taking the time to leave a review, we really value your feedback. We’re pleased to read the positive reflections you have had at Harrods so far. There are lots of opportunities to move... More


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