Harrods Reviews | Glassdoor

Harrods Reviews

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Found 535 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
72%
Recommend to a Friend
87%
Approve of CEO
Harrods CEO Michael Ward
Michael Ward
243 Ratings
Pros
Cons
  • "The environment can be catty due to individual commission, long hours(in 37 reviews)

  • "No development or career progression(in 16 reviews)

More Pros and Cons
  1. "Sales associate on childrens floor"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods part-time for more than 2 years

    Pros

    Discount, well known company, meet people from all around the world

    Cons

    Long working hours, managers micromange too much

    Advice to Management

    Listen to employees and trust employees. Less of the micro mangement

  2. "Great Development Opportunities"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Harrods full-time for more than 4 years

    Pros

    - Great team - Lovely people - Strong purpose and sense of driving towards delivering the best service to all customers - Great opportunities to develop - Emphasis on utilising training and development opportunities in the busines

    Cons

    I am sharing this 4 years on from when I worked there but - When I was in the company there was very little flexibility about working from home (for corporate roles)

    Advice to Management

    - Continue to invest in your people, as you have done, it creates loyalty and pride

  3. "good but expensive"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Harrods full-time

    Pros

    great name to have on cv and nice work environment

    Cons

    basic pay is not enough due to travel expenses etc

  4. "Good"

    StarStarStarStarStar
      Current Employee - Sales Associate in Uxbridge, MA

      I have been working at Harrods for more than 4 years

      Pros

      The people are nice and benefits are good

      Cons

      The progression is quite slow

    • "Amazing place to work"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Retail Manager 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Harrods full-time

      Pros

      It’s a company that always strives for better and encourages its people to do the same. Great support network.

      Cons

      Low work/life balance in retail

    • "Harrods"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Administrative Assistant in Knightsbridge, England
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Harrods full-time for more than 4 years

      Pros

      There is something magical about Harrods - everyone has good memories of the store growing up. The store is beautiful and it was always look good on your CV. Discount is very good. Michael Ward is totally ruthless always seemed like a nice guy around the store and HQ.

      Cons

      Some Directors that have been there a long time are bullying, dreadful people that treat their teams like children. No flexibility, long hours, humiliating tellings off in the middle of the office, zero support and pregnancies are deemed inconvenient.

      Advice to Management

      Treat your people better. Equal pay for both genders. Flexible hours.

      Harrods Response

      March 20, 2019HR Operations Director

      Thank you for taking the time to leave a review; we really value your feedback. We strive to provide an environment where all of our people are supported, enjoy their work and feel valued. Your feedback regarding the working atmosphere is of particular concern to me and something ...

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    • "not that amazing place anymore"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate in London, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Harrods full-time for more than 4 years

      Pros

      - Amazing social environment: you have lots of colleagues, everyday you meet different people and the staff area is great. The general environment is very dynamic, there is always something going on and things change very quickly. - 30 minutes paid tea break: it helps you to regenerate, to break the shift and to socialize - Possibility to grow internally - Staff discount is good - There are activities, courses ,...

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      Cons

      - Senior sales are paid exactly the same as normal sales assistant and THIS IS UNACCEPTABLE. They have more duties and responsibilities (for example, exchanges and refunds). - Sundays are not extra-paid anymore and also this aspect is not fair. - The new commission scheme is lower than before and demotivating. After the change, everyone noticed a big decrease in the salary and lots of people left the company or moved...

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      Advice to Management

      Harrods is not the place is used to be in the past. It was a magic place, exclusive both for customers and employees. Now it's just a luxury shopping mall. The general feeling among the employees is that Harrods doesn't care about them, but just about money. Harrods keeps showing off it's one of the best places to work: it's true, in Harrods the conditions are better than in the other department stores or high street...

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      Harrods Response

      March 12, 2019Retail Director

      Thank you for taking the time to leave a review; we really value your feedback. We strive to provide an environment where all of our employees feel valued. For us to enact change I would like the opportunity to discuss your feedback in more detail please contact me at laura.brown@harrods.com.

    • Helpful (1)

      "Unfortunate dismissal"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Harrods full-time for more than 2 years

      Pros

      Working in Harrods was absolutely dream ,I was working with big brands and learned how to give an excellent customer service and was given a Excellent Service certificated for my work that I love .

      Cons

      Working in Balenciaga accessories concession destroyed everything I have worked for in Harrods for nearly 2 years ,I was Top seller and did everything but manager did like me and was asking me to do his work (sending his daily reports)which I wasn’t trained to do ! So after 4 months he didn’t extend my probation period and let me go just before Xmas!

      Advice to Management

      Manager should give more time to new starters and help them and for Harrods it would be great to have a second chance ,just because my role is Sale assistant and that what I know best !

    • "Would definitely recommend"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Harrods full-time for more than a year

      Pros

      Great people, who are proud to be here.

      Cons

      I've only been here for a few months, so no cons to report so far.

      Advice to Management

      Keep investing in your people.

    • "Not a long term job."

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Harrods full-time

      Pros

      As far as Retail goes, Harrods is okay. For retail the money is good, but commission is not. The discount is good. Staff benefits such as staff canteen and discounts on sale items is great.

      Cons

      The staff are generally not very friendly towards each other; they are snobby. Brand specialists are paid same as shop assistants so don't bother going for harder role. Some managers don't encourage development so no room for growth. Hours are very long (e.g. store is only open 11:30 - 6 on Sunday but staff must start at 10).

      Advice to Management

      Stop favouriting some staff over others - when this is done, rules go out the window and others cannot speak to managers openly as they feel intimidated.

    Found 535 reviews