Harrods Reviews | Glassdoor

Harrods Reviews

Updated July 15, 2018
447 reviews

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3.7
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Harrods Managing Director Michael Ward
Michael Ward
200 Ratings

447 Employee Reviews

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Pros
  • "good benefits- pension plan- staff discount" (in 67 reviews)

  • "Great discount, great training offered to staff and good progression" (in 29 reviews)

Cons
  • "The environment can be catty due to individual commission, long hours" (in 29 reviews)

  • "There is a long wait for career progression" (in 14 reviews)

More Pros and Cons

  1. "Sales associate on childrens floor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, CA
    Former Employee - Sales Assistant in London, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods part-time (More than a year)

    Pros

    Discount, well known company, meet people from all around the world

    Cons

    Long working hours, managers micromange too much

    Advice to Management

    Listen to employees and trust employees. Less of the micro mangement


  2. "Great Development Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Harrods full-time (More than 3 years)

    Pros

    - Great team
    - Lovely people
    - Strong purpose and sense of driving towards delivering the best service to all customers
    - Great opportunities to develop
    - Emphasis on utilising training and development opportunities in the busines

    Cons

    I am sharing this 4 years on from when I worked there but
    - When I was in the company there was very little flexibility about working from home (for corporate roles)

    Advice to Management

    - Continue to invest in your people, as you have done, it creates loyalty and pride

  3. "good but expensive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Harrods full-time

    Pros

    great name to have on cv and nice work environment

    Cons

    basic pay is not enough due to travel expenses etc


  4. "Good"

    StarStarStarStarStar
    Current Employee - Sales Associate in Uxbridge, MA
    Current Employee - Sales Associate in Uxbridge, MA

    I have been working at Harrods (More than 3 years)

    Pros

    The people are nice and benefits are good

    Cons

    The progression is quite slow


  5. "Temporary Sale Period Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in London, England (UK)
    Former Employee - Part Time Sales Associate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods part-time (More than a year)

    Pros

    Like any retail job but this one is great for meeting very interesting customers and gaining cool skills (especially during breaks from university). If you work hard, you may be asked to come back for the next sales period or take on a full time job.

    Cons

    Can be a bit exhausting standing on your feet all day and you need to be constantly on it fighting to make sales

    Advice to Management

    Keep up the good work and keep morale high during busy periods


  6. "Sales assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - friendly
    - fast paced

    Cons

    - tiring
    - different job everyday
    - sometimes long hours


  7. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)

    I worked at Harrods full-time (More than a year)

    Pros

    Training, employee benefits, interesting people, progression opportunities, open to changes and staff inputs / suggestions to the business.

    Cons

    Politics; different kind of politics but you'll be fine as long as you're doing what's expected of you and delivering your KPIs. Be mindful of the hierarchical order among your colleagues; don't fight the 'machine' and you'll be fine.

  8. "harrods"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods full-time

    Pros

    good pay for only summer job

    Cons

    long hours standing at a time

    Advice to Management

    better management


  9. Helpful (1)

    "A place of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time

    Pros

    The customer service ethos is core to this organisation and this underpinning of respect and people skills makes for a friendly and personable environment in which to work.
    The business is extremely supportive in terms of career and personal development.

    Cons

    The work life balance for the shop floor staff is not working as well as it could in my opinion with much of management not appreciating the affects this may have on some people's health.
    The shop floor staff also need more space to rest and recharge away from customers.

    Advice to Management

    The shop floor deserve more benefits, office based roles by far get the lions share of the perks yet rota'd staff sacrifice outside lives and still give their all to keep the business going and customers coming back.

    Harrods Response

    Jul 2, 2018 – Retail Director

    Thank you for taking the time to review your experience of working at Harrods so far. We’re pleased to read the positive reflections you have of your time at Harrods so far, but I’d really like the... More


  10. "Luxury environment like nowhere else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Harrods (More than 5 years)

    Pros

    Great luxury environment
    Good staff discounts
    You can make lots of commission

    Cons

    The basic salary in some departments is very low


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