Harrods Reviews | Glassdoor

Harrods Reviews

Updated February 17, 2017
247 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
100 Ratings

247 Employee Reviews

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Pros
  • Excellent company to work for 33%staff discount 50% off BCA (in 44 reviews)

  • Great discount and benefits during sale (in 19 reviews)

Cons
  • Expected to work long hours during sale period - can be up to 12hrs (in 21 reviews)

  • Little chance for career progression (in 9 reviews)

More Pros and Cons

  1. "Good"

    Star Star Star Star Star
    Current Employee - Sales Associate in Uxbridge, MA
    Current Employee - Sales Associate in Uxbridge, MA

    I have been working at Harrods (More than 3 years)

    Pros

    The people are nice and benefits are good

    Cons

    The progression is quite slow


  2. "Personal assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods full-time

    Pros

    Nice discounts
    Prestigious company
    Good internal growth

    Cons

    Traditional approach
    Internal hires sometimes aren't qualified from switch from retail to corporate
    Some departments are better than others


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Christmas Temporary Sales Associate in Knightsbridge, England (UK)
    Former Employee - Christmas Temporary Sales Associate in Knightsbridge, England (UK)
    Recommends
    Approves of CEO

    Pros

    Really fun place to work! Amazing employee discounts and staff canteen which is at a really low price

    Cons

    Takes ages to leave the building after work so really, we should get paid for it

    Advice to Management

    Too much of a competition between floor managers


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  5. "Not bad but could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Harrods Sales Associate in London, England (UK)
    Former Employee - Harrods Sales Associate in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great incentive with the 50% vouchers

    Cons

    Some managers do not acknowledge the work put in by staff


  6. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England (UK)
    Current Employee - Sales Associate in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harrods part-time (More than 3 years)

    Pros

    A great company to work for, good salary, good benefits, chance to go up in career relatively easy, offer training regularly.

    Cons

    Management lack people skills, difficult to get holiday dates needed, management favour some people to get better shift, resilience is a must working there.

    Advice to Management

    Interact more with employees and challenge them.


  7. "Fun experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Harrods part-time (More than a year)

    Pros

    Working in the Christmas World was really fun, it was the team that made it fun to come into work everyday. You get an hour break and one tea break if you remember to take it.

    Cons

    The assistant manager was not really helpful at times. Long hours. Toilets not very accessible easily. No real chance of progression.

    Advice to Management

    Be more supportive, although having senior sales associates around. Sometimes it was just us on the shop floor.


  8. Helpful (1)

    "Shop floor to Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in London, England (UK)
    Former Employee - Buyer in London, England (UK)
    Doesn't Recommend
    Approves of CEO

    Pros

    Staff canteen,
    Clear structured development
    Social atmosphere
    Can progress from any job to do well

    Cons

    If your face didn't fit there were definite barriers on the buying side
    At the time I was there 1 director could make working there unbearable
    Badly thought out plans were put into place without consultation with those it would affect

    Advice to Management

    Consult more with those on the front line

    Harrods Response

    Feb 9, 2017 – HR Operations Director

    Thank you for your feedback around your experience of working at Harrods. It is disappointing to hear that you did not feel you had a positive experience. We would really like to discuss your ... More


  9. Helpful (1)

    "Harrods.com"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Harrods full-time

    Pros

    Opportunity for development, negotiable pay, nice people, staff discount

    Cons

    Favouritism, strict dress codes, professionalism gets in the way of people actually getting the job done, teams seem to blame each other for mistakes and miscommunications instead of working together to solve problems

    Advice to Management

    Give lower level managers more time to be managers - entry level employees can feel abandoned at times as their managers are too busy to manage them


  10. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England (UK)
    Current Employee - Assistant Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work as a team , you are valued , training offered , incentives , award and your opinion listened to and shared

    Cons

    none I have been here a long time and has never found any .

    Advice to Management

    Keep listening and acting on what people need


  11. Helpful (1)

    "Cool place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Manager in Thatcham, England (UK)
    Current Employee - Warehouse Manager in Thatcham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time (More than 10 years)

    Pros

    Iconic Brand, World Class, Leaders in Luxury Retail, Great working conditions with excellent benefits.

    Cons

    Retail! Never stops. Red tape can be challenging to cut through.

    Advice to Management

    People are your best asset, never lose sight of this.



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