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Harrods Reviews
Found 535 reviews
Approve of CEO
Michael Ward
243 Ratings
Pros
"Positive working environment, staff discount" (in 70 reviews)
"Good discount, good colleagues and staff benefits" (in 32 reviews)
Cons
"The environment can be catty due to individual commission, long hours" (in 37 reviews)
"No development or career progression" (in 16 reviews)
"Sales associate on childrens floor"
StarStarStarStarStar- Overall
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Harrods part-time for more than 2 years
Pros
Discount, well known company, meet people from all around the world
Cons
Long working hours, managers micromange too much
Advice to Management
Listen to employees and trust employees. Less of the micro mangement
Harrods2018-03-06"Great Development Opportunities"
StarStarStarStarStar- Overall
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI worked at Harrods full-time for more than 4 years
Pros
- Great team - Lovely people - Strong purpose and sense of driving towards delivering the best service to all customers - Great opportunities to develop - Emphasis on utilising training and development opportunities in the busines
Cons
I am sharing this 4 years on from when I worked there but - When I was in the company there was very little flexibility about working from home (for corporate roles)
Advice to Management
- Continue to invest in your people, as you have done, it creates loyalty and pride
Harrods2017-11-18"good but expensive"
StarStarStarStarStar- Overall
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookDisapproves of CEOI worked at Harrods full-time
Pros
great name to have on cv and nice work environment
Cons
basic pay is not enough due to travel expenses etc
Harrods2017-08-14"Good"
StarStarStarStarStarI have been working at Harrods for more than 4 years
Pros
The people are nice and benefits are good
Cons
The progression is quite slow
Harrods2016-02-23"Amazing place to work"
StarStarStarStarStar- Overall
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Harrods full-time
Pros
It’s a company that always strives for better and encourages its people to do the same. Great support network.
Cons
Low work/life balance in retail
Harrods2019-03-20"Harrods"
StarStarStarStarStar- Overall
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendPositive OutlookApproves of CEOI worked at Harrods full-time for more than 4 years
Pros
There is something magical about Harrods - everyone has good memories of the store growing up. The store is beautiful and it was always look good on your CV. Discount is very good. Michael Ward is totally ruthless always seemed like a nice guy around the store and HQ.
Cons
Some Directors that have been there a long time are bullying, dreadful people that treat their teams like children. No flexibility, long hours, humiliating tellings off in the middle of the office, zero support and pregnancies are deemed inconvenient.
Advice to Management
Treat your people better. Equal pay for both genders. Flexible hours.
Harrods2019-03-19"not that amazing place anymore"
StarStarStarStarStar- Overall
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Harrods full-time for more than 4 years
Pros
- Amazing social environment: you have lots of colleagues, everyday you meet different people and the staff area is great. The general environment is very dynamic, there is always something going on and things change very quickly. - 30 minutes paid tea break: it helps you to regenerate, to break the shift and to socialize - Possibility to grow internally - Staff discount is good - There are activities, courses ,...
Show MoreCons
- Senior sales are paid exactly the same as normal sales assistant and THIS IS UNACCEPTABLE. They have more duties and responsibilities (for example, exchanges and refunds). - Sundays are not extra-paid anymore and also this aspect is not fair. - The new commission scheme is lower than before and demotivating. After the change, everyone noticed a big decrease in the salary and lots of people left the company or moved...
Show MoreAdvice to Management
Harrods is not the place is used to be in the past. It was a magic place, exclusive both for customers and employees. Now it's just a luxury shopping mall. The general feeling among the employees is that Harrods doesn't care about them, but just about money. Harrods keeps showing off it's one of the best places to work: it's true, in Harrods the conditions are better than in the other department stores or high street...
Show MoreHarrods2019-03-11March 12, 2019 – Retail Director
Thank you for taking the time to leave a review; we really value your feedback. We strive to provide an environment where all of our employees feel valued. For us to enact change I would like the opportunity to discuss your feedback in more detail please contact me at laura.brown@harrods.com.
- Helpful (1)
"Unfortunate dismissal"
StarStarStarStarStar- Overall
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Harrods full-time for more than 2 years
Pros
Working in Harrods was absolutely dream ,I was working with big brands and learned how to give an excellent customer service and was given a Excellent Service certificated for my work that I love .
Cons
Working in Balenciaga accessories concession destroyed everything I have worked for in Harrods for nearly 2 years ,I was Top seller and did everything but manager did like me and was asking me to do his work (sending his daily reports)which I wasn’t trained to do ! So after 4 months he didn’t extend my probation period and let me go just before Xmas!
Advice to Management
Manager should give more time to new starters and help them and for Harrods it would be great to have a second chance ,just because my role is Sale assistant and that what I know best !
Harrods2019-02-18 "Would definitely recommend"
StarStarStarStarStar- Overall
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Harrods full-time for more than a year
Pros
Great people, who are proud to be here.
Cons
I've only been here for a few months, so no cons to report so far.
Advice to Management
Keep investing in your people.
Harrods2019-02-22"Not a long term job."
StarStarStarStarStar- Overall
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI worked at Harrods full-time
Pros
As far as Retail goes, Harrods is okay. For retail the money is good, but commission is not. The discount is good. Staff benefits such as staff canteen and discounts on sale items is great.
Cons
The staff are generally not very friendly towards each other; they are snobby. Brand specialists are paid same as shop assistants so don't bother going for harder role. Some managers don't encourage development so no room for growth. Hours are very long (e.g. store is only open 11:30 - 6 on Sunday but staff must start at 10).
Advice to Management
Stop favouriting some staff over others - when this is done, rules go out the window and others cannot speak to managers openly as they feel intimidated.
Harrods2019-03-08
Join the Harrods team
Found 535 reviews
Harrods Response
March 20, 2019 – HR Operations Director
Thank you for taking the time to leave a review; we really value your feedback. We strive to provide an environment where all of our people are supported, enjoy their work and feel valued. Your feedback regarding the working atmosphere is of particular concern to me and something ...
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