HealthTap Reviews | Glassdoor

HealthTap Reviews

Updated September 19, 2017
120 reviews

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4.0
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HealthTap Founder & CEO Ron Gutman
Ron Gutman
94 Ratings

120 Employee Reviews

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Pros
  • We are hiring and this is a golden opportunity to change the world with an incredibly smart team of really good people (in 7 reviews)

  • But when you create a core team with these traits, you have a small group of people with which even the hardest problems are solvable (in 6 reviews)

Cons
  • Tough to find a work-life balance (in 10 reviews)

  • There is a lot of pressure to work long, hard hours and have a "healthy sense of urgency" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Exciting, energizing, challenging, impactful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people here are smart, they work hard, they're good people. The tech we create will help people universally worldwide and is game-changing. The market expectations and social responsibility is huge. This is the place to be.

    Cons

    Based on what we hear in company meetings in terms of what is coming up in this year, the needs will be high for more hands on deck. We need to build hiring momentum SIGNIFICANTLY on all fronts

    Advice to Management

    Keep doing what you're doing because clearly something is working well. But don't lose the goodness in the people and mission along the way. And never stop improving and optimizing the company!


  2. "My advice: drop whatever you are doing and apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HealthTap full-time

    Pros

    Whatever you are doing, stop. Go to the HealthTap website and read up about us. If you are inspired and you are great at what you do then go to the jobs page and apply. We are hiring and this is a golden opportunity to change the world with an incredibly smart team of really good people. I love working here, my peers are fantastic and there is no other company like HealthTap.

    Cons

    You will stretch yourself in learnings and goals, but you will grow so much in the process professionally.

    Advice to Management

    More swag! And maybe set up an online store so employees can get friends and family HealthTap shirts.

  3. Helpful (3)

    "The real deal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HealthTap full-time

    Pros

    * High work satisfaction. You get to work on real problems that have a real impact on real people.
    * Great teammates and culture. You’ll work with very smart people who enjoy working together.
    * A+ benefits. Competitive pay, good insurance, and options with lots of upside.
    * Growth opportunities. You’ll get a lot of responsibility and ownership if you have the desire and the skills to take it.

    Cons

    The team needs to grow to accommodate all the work coming In, and finding candidates that meet the company’s high technical standards takes time. I’m glad the company is not growing for growth’s sake, but teams need to speed up finding and onboarding the best people.

    Advice to Management

    Keep at it and grow the company at all levels of skill and experience.


  4. Helpful (13)

    "Some good, some bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at HealthTap full-time

    Pros

    Like most people have mentioned, your coworkers are great people and awesome to work with. The office is highly dog-friendly. The company holds weekly volleyball games and other fun activities, like beach days, BBQs, etc. Lunch and dinner are catered every day, and the office is always well-stocked with snacks and drinks.

    You'll be given a lot of responsibility even as a new hire, which can be stressful but also gives you chances to learn a lot and show leadership.

    Cons

    I'd say the biggest con is the pay: it's quite low, I would say far below industry standards for the area. Hours are slightly long (roughly 9:30am - 6:30pm). You'll sometimes have to work weekends or evenings, but this doesn't happen too frequently and is pretty standard for a startup.

    The culture is product-driven and not engineering-driven.

    A minor complaint, but since the company doesn't have its own parking lot, you have to move your car twice a day, which can interrupt your work and interfere with meetings.

    I've heard that it's very difficult to work with the CEO, and the stress of dealing with him and upper management contributes to high turnover. There was a long period where 2-3 people were quitting every month, and many employees quit within a few months of joining. I haven't had much experience with this myself, but if you're considering a position where you would have a lot of contact with management, watch out.

    Advice to Management

    Move the Friday "town hall" meetings to an earlier time. No one wants to be stuck at work at 6:30pm on a Friday, discussing company values. It comes across as a blatant attempt to keep people in the office.

    Create better processes, to reduce chaos, shifting product requirements, and rushed development.

    Stop prioritizing rushing new features out, and start seriously tackling technical debt and code cleanliness--in other words, stop always taking product team's priorities over engineers'.

    Finally, reign in Ron. He has driven a lot of good people away. Time and effort poured into hiring are wasted when your employees keep quitting within months of joining.


  5. Helpful (12)

    "Be Careful"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthTap full-time

    Pros

    Dogs in office, most coworkers are great

    Cons

    I'm not going to say anything bad about healthtap. If you are interviewing you should read all the reviews and understand that the bad ones have merit and are not all written by one person, unlike the good ones. If you are thinking about working here PLEASE go on linkedin and look up people that used to work here and reach out to them. Note that a lot of ex employees only worked here for a couple of months. Talk to them and you will get a much better sense of what it is actually like to work here than during the recruitment process.

    Advice to Management

    Be nicer to your assistants


  6. Helpful (13)

    "Honest review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer in San Francisco, CA
    Current Employee - Designer in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at HealthTap full-time (Less than a year)

    Pros

    Good mission and 90% of the people are smart, kind colleagues. The first few weeks will be great for you and you will get a very meaty job with much room for growth.

    There is high turnover but those that can push through will be rewarded.

    If you are open with your manager you can get a more flexible schedule.

    Cons

    Leadership could be better and there's a rumor that one of the leaders on the phone with Glassdoor asking to boost their rating because it was so bad. I'm not sure if this is true but it wouldn't surprise me.

    Working hours are 9:30am - 6:30pm and some people can't handle that. Phone calls come at all hours of the night and weekend and that can bother people. However, it's a startup and this is pretty normal.

    Very few people have been here for more than six months. It's awesome seeing new people join the team but concerning that we lose people so fast.

    Advice to Management

    It would be good to have more people stay for over a year. I've had a great experience but clearly it's not the same for everyone else.


  7. Helpful (10)

    "Lack of transparency, integrity and truthfulness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HealthTap full-time

    Pros

    You will learn how not to manage.

    Cons

    Too many to list here. Read other reviews which are honestly written by people who worked there and be smart to look beyond the fake cooked up reviews by management.

    Advice to Management

    Change the CEO. Be truthful to investors, customers and employees.

  8. Helpful (6)

    "low pay, sketchy contracts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at HealthTap part-time

    Pros

    Passionate employees. Was able to work from home.

    Cons

    I only worked here for a short time [most the people I was working with and myself were let go after a few months--not a surprise per se, as it was a short term project], and I worked remotely, but I had a rather negative experience from the beginning. During the interviews and contract negotiations I felt pressured and manipulated. Should have walked as soon as I noticed this but I really needed the money [which, by the way, wasn't much]. I've seen some reviews mention "shady contracts" and I agree wholeheartedly.

    I also agree that there wasn't a healthy work/leisure balance...I was receiving emails regularly at 2am. And frankly if I was a regular, full time employee I wouldn't necessarily think that was bad, but I was technically a "part time" employee. "Part time" in quotations because my contract required me to work the maximum amnt of hours possible for the job to still technically be considered "part time", and because the stressful company culture often made me feel pressured to work more than I should of. Honestly, the experience left me feeling exploited.

    Advice to Management

    More transparency in contract language. Better work/life balance.


  9. "Best first week"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HealthTap full-time

    Pros

    I just joined HealthTap and had really high expectations about how passionate people are here, how smart the people are, and how big and inspiration the problems we're solving here. And my first week didn't disappoint. I have to admit I had read some of the reviews on here prior to joining, but I knew to go based on all my interactions I had with the team during the interview process, and not anonymous online reviews. And I'm so glad I did. I encourage all other candidates to do the same! This place is awesome

    Cons

    We need to invest a bit more into the onboarding experience in a more structured way for new employees. Everyone was so helpful and supportive whenever I had questions in the first week. And I met with tons of people. But it would be nice to get a more formal orientation to all the basics from multiple perspectives

    Advice to Management

    Excited about the potential office in SF coming up! Keep growing!!


  10. Helpful (2)

    "The proof is in the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HealthTap full-time

    Pros

    I urge everyone to look at the bios, accomplishments, education, and successes of many of the key people at the company. There are some *VERY* smart people here who come to work every day super motivated to make things happen. Why? Because the work we're doing is too important for humanity and not enough people are helping to catalyze a brighter future quickly enough!

    Cons

    The hiring bar here is high. Hiring managers often use the ratio of 600 candidates for everyone 1 hire! Many qualified candidates don't get the offer due to extremely stringent requirements on culture and background. I'm lucky I made the cut ;)

    Advice to Management

    Don't decrease the quality of the people as the team doubles and triples this year!


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