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IKON Reviews

Updated January 10, 2018
167 reviews

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3.2
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Rating TrendsRating Trends
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Approve of CEO
IKON Chairman and CEO, Ricoh Americas Corporation and Ricoh Americas Holdings, Inc. Martin Brodigan
Martin Brodigan
31 Ratings

167 Employee Reviews

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Pros
Cons
  • I don't have 20 word's of cons But upper management did occasionally make rash decisions one of which resulted in my being laid off (in 9 reviews)

  • Offer more Promotions for the sales reps (in 7 reviews)

More Pros and Cons

  1. "Sales Representitive"

    StarStarStarStarStar
    Former Employee - Sales Representative in Melville, NY
    Former Employee - Sales Representative in Melville, NY

    I worked at IKON full-time (More than 8 years)

    Pros

    Sales drives income as well as creating new opportunities for advancement.

    Cons

    Competitive and required knowledge of all new technology upgrades.


  2. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at IKON full-time

    Pros

    Fair to employees, decent pay

    Cons

    Difficult to advance within the company

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Albuquerque, NM
    Former Employee - Sales Representative in Albuquerque, NM
    Recommends
    Positive Outlook

    I worked at IKON full-time (More than 10 years)

    Pros

    the people you work with are pros, High pay for performers,

    Cons

    some time change for change sake

    Advice to Management

    none


  4. "account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at IKON full-time (More than a year)

    Pros

    Great training, very detailed and tailored to the business to ensure adequate knowledge is attained.

    Cons

    Sometimes it took long for a small decision to be made in certain situations.

    Advice to Management

    Keep up the goodwork


  5. "Sales Positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Account Executive in Milford, CT
    Former Employee - Major Account Executive in Milford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IKON full-time (More than 5 years)

    Pros

    Best reason to work for IKON is name recognition and reputation

    Cons

    Because they had rapid growth, service sometimes had trouble keeping up with service calls

    Advice to Management

    Have operational directors working major accounts service escalation calls.


  6. "Ikon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior On-Site Specialist in San Jose, CA
    Former Employee - Senior On-Site Specialist in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IKON (More than 3 years)

    Pros

    Great way to get your foot in the door for an office job. Great learning experience all around.

    Cons

    Lazy co-worker, manager became too dependent on me doing 90% of the work, rarely ever saw upper management (they were supposed to visit once a month, we saw much less than that), poorly trained floaters, and horribly low pay for the job.

    Advice to Management

    Train the FSR's better, and raise the pay


  7. "Director Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Director in San Francisco, CA
    Former Employee - District Director in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at IKON full-time (Less than a year)

    Pros

    IKON was a good employer and my boss was great at developing talent worked for document services in San Francisco

    Cons

    I don't have 20 word's of cons But upper management did occasionally make rash decisions one of which resulted in my being laid off

    Advice to Management

    Don't make decisions affecting the lives of employee's without gaming out the outcome fully then reverse the decisions after the people are let go

  8. "Ok Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in South Bend, IN
    Former Employee - Account Manager in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IKON full-time (Less than a year)

    Pros

    Work with some really nice people

    Cons

    was not there long enough to weight in on cons


  9. "Worked here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Offered variety of solutions to customers.

    Cons

    Offer more Promotions for the sales reps.

    Advice to Management

    Update ordering system and billing.


  10. "Great company, Excellent on the job training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at IKON full-time

    Pros

    Great managers, HR, teamwork among employees, Excellent benefits,

    Cons

    Hours changed on shift, working longer. Can't think of any other cons. The company is always foward thinking.


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