IKON Reviews | Glassdoor

IKON Reviews

Updated August 29, 2017
163 reviews

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3.1
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IKON Chairman and CEO, Ricoh Americas Corporation and Ricoh Americas Holdings, Inc. Martin Brodigan
Martin Brodigan
30 Ratings

163 Employee Reviews

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Pros
  • Great benefits, great people to work with and incredibly challenging (in 6 reviews)

  • Great managers, HR, teamwork among employees, Excellent benefits, (in 3 reviews)

Cons
  • I don't have 20 word's of cons But upper management did occasionally make rash decisions one of which resulted in my being laid off (in 9 reviews)

  • Offer more Promotions for the sales reps (in 7 reviews)

More Pros and Cons

  1. "Sales Positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Account Executive in Milford, CT
    Former Employee - Major Account Executive in Milford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IKON full-time (More than 5 years)

    Pros

    Best reason to work for IKON is name recognition and reputation

    Cons

    Because they had rapid growth, service sometimes had trouble keeping up with service calls

    Advice to Management

    Have operational directors working major accounts service escalation calls.


  2. "Ikon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior On-Site Specialist in San Jose, CA
    Former Employee - Senior On-Site Specialist in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IKON (More than 3 years)

    Pros

    Great way to get your foot in the door for an office job. Great learning experience all around.

    Cons

    Lazy co-worker, manager became too dependent on me doing 90% of the work, rarely ever saw upper management (they were supposed to visit once a month, we saw much less than that), poorly trained floaters, and horribly low pay for the job.

    Advice to Management

    Train the FSR's better, and raise the pay

  3. "Director Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Director in San Francisco, CA
    Former Employee - District Director in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at IKON full-time (Less than a year)

    Pros

    IKON was a good employer and my boss was great at developing talent worked for document services in San Francisco

    Cons

    I don't have 20 word's of cons But upper management did occasionally make rash decisions one of which resulted in my being laid off

    Advice to Management

    Don't make decisions affecting the lives of employee's without gaming out the outcome fully then reverse the decisions after the people are let go


  4. "Ok Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in South Bend, IN
    Former Employee - Account Manager in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IKON full-time (Less than a year)

    Pros

    Work with some really nice people

    Cons

    was not there long enough to weight in on cons


  5. "Worked here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Offered variety of solutions to customers.

    Cons

    Offer more Promotions for the sales reps.

    Advice to Management

    Update ordering system and billing.


  6. "Great company, Excellent on the job training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at IKON full-time

    Pros

    Great managers, HR, teamwork among employees, Excellent benefits,

    Cons

    Hours changed on shift, working longer. Can't think of any other cons. The company is always foward thinking.


  7. "One sided"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good mix of products and services

    Cons

    Create comp plans that are so complex, the company always designs a way to win

    Advice to Management

    Simplify business processes

  8. "Wonderful company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Room for growth. Mentoring program. Great benefits. The support form management and fellow employees is second to none. I wish there was an office in my new state.

    Cons

    I don't really have any cons. They were purchased by Ricoh America. They are a great company also to work for.


  9. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at IKON full-time

    Pros

    unlimited commission, decent salary, bonus, virtual office no micro-management

    Cons

    Stock options fishy, advancement is a who you know situation

    Advice to Management

    Be fair


  10. "Senior Copy Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Copy Specialist in Bellevue, WA
    Former Employee - Senior Copy Specialist in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IKON (Less than a year)

    Pros

    Customer Satisfaction
    Team Work
    Utilizing my skills to contribute company growth
    Learning

    Cons

    Temporary positions always have to look for a job after the term is over.

    Advice to Management

    Make training a focus to grow with the company.


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