INX Software reviews

Company is over-burdened with technical debt and product issues, leading to over-promised and under-delivered customers who are almost always frustrated at the staff. Large disconnect between Sales and the rest of the business which leads them to sell a Ferrari and deliver a run-down Corolla. Since COVID there's been a large focus on "quick sales" resulting in a constant stream of small pieces of work at heavily discounted rates that only serve to burn-out consultants, add more tech debt and make the product less feasible in the long term. Staff churn rate is horrendous - highly skilled fresh staff are hired then leave shortly after due to the mess, as they've often been sold a lemon. Salaries are below industry standard too. When they're not being made redundant or quitting, Senior leaders say they want to turn it around but are too entrenched in the day to day short term projects and maintenance to make it happen.

In my opinion, heavily under-resourced, huge technical debt, no clear strategy, finance team had too much control over everything so leaders were not empowered to do their jobs and they were far too involved with the sales team and clients which was a problem because their people skills and understanding of relationship management were low. Client satisfaction was the worst I've ever experienced and the stress and pressure put on staff was immense. A couple of execs were quite immature and very unprofessional which was really frustrating.