Ingeus Reviews | Glassdoor

Ingeus Reviews

Updated June 22, 2017
128 reviews

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2.5
Star Star Star Star Star
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Jack Sawyer
13 Ratings

128 Employee Reviews

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Pros
  • Good salary good employee benefits (in 9 reviews)

  • the good pay is thrown straight back at you though, if you ever complain about anything (in 8 reviews)

Cons
  • Unrealistic targets making it impossible to move up the pay scale (in 16 reviews)

  • HR and senior management have supposedly 'listened' to people's concerns around this process but have been unwilling to change most things (in 12 reviews)

More Pros and Cons

  1. "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer
    Former Employee - IT Engineer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ingeus (More than 3 years)

    Pros

    Great direct colleagues, some intelligent, progressive people lost in the "noise"

    Cons

    Total lack of management support and direction, a company lead by contractors who cut corners to deliver what ever they are asked that day. Employees are treated as after thoughts with no support from line managers or HR.

    i didn't even know who to hand my notice in to...

    Advice to Management

    Stop employing "mates" in leadership positions.


  2. Helpful (1)

    "Mixed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employment Advisor in London, England (UK)
    Former Employee - Employment Advisor in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great team of colleagues that were highly supportive
    - Bonuses
    - Work based training is of a high standard and you will learn a great deal if you are new to welfare to work

    Cons

    - Unrealistic performance targets and a culture of blame
    - Less of a focus on supporting the clients that are most vulnerable over the years, which is a shame (as this was once one of the greatest things about the company)
    - Little progression for front line staff

    Advice to Management

    To go back to the basics of what made Ingeus unique in the first place


  3. Helpful (1)

    "Ignore really negative reviews, this is a decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in London, England (UK)
    Former Employee - Business Development in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Some of the negative reviews on here are quite extreme and I wonder if the company’s profile is being trolled by someone. I worked here for a number of years and wanted to give a more considered review.

    Ingeus has strong values and approachable senior management who are respectful and genuinely care. You'll be in a team with great, fun people who work collaboratively. You are guaranteed to make amazing friends. Policies such as flexible working have recently been introduced and a good work life balance is encouraged.

    Cons

    The company has grown quickly in a short space of time. People who worked here when it was a much smaller organisation sometimes take business decisions personally rather than acting professionally.

    Whilst Ingeus is still a good place to work a some of the fun has gone as it has grown and diversified. There hasn't been a pay rise for several years. At the same time large dividends are paid out to shareholders. You’ll find that line managers are generally "nice people" but can lack the skills to properly manage and progress staff. You have to fight for your personal development, rather than training and progression being encouraged as a matter of course.

    Advice to Management

    Think about what can make this a fantastic company and how you can prevent Ingeus becoming just an average work place. Inject some of that old magic.


  4. Helpful (1)

    "Reactive rather than proactive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ingeus full-time (More than a year)

    Pros

    Good Structure, good perks rewarding job

    Cons

    Reactive and management are too rigid

    Advice to Management

    Should be allowed to work holistically with staff


  5. Helpful (1)

    "Don't ignore the negative reviews"

    Star Star Star Star Star
    Current Employee - Advisor
    Current Employee - Advisor
    Negative Outlook

    I have been working at Ingeus part-time (More than 3 years)

    Pros

    Some great, hardworking staff who care about the clients and their colleagues.
    Despite no pay rise they still pay well for the industry.

    Cons

    Poor communication across all tiers of management.

    Staff are treated as numbers not people.

    Recent round of redundancies has shown the organisations true colours, advisors have been selected for redundancy on a very unfair, performance based process that has substantial inconsistencies, Advisors have been compared against each other who work in completely different roles, performance data used for some advisors dates back to 2014/15 and is compared against data used for advisors from the second half of 2016. There has been no accounting for differences in caseloads, changes of caseloads, sizes of caseloads, different roles. It has in the main been completely unfair. HR and senior management have supposedly 'listened' to people's concerns around this process but have been unwilling to change most things. An interview process would have been a much fairer method of selection and if Ingeus was forward thinking and looking for the right staff to deliver the next contract which is primarily ESA clients then this is what they would have done, instead they will be left with a high proportion of advisors who have little experience of working with the client group and actually dont want to and staff who have poor sickness and conduct records but because they have performed well in the 6 months being used for the selection process they will keep their jobs! Come on Ingeus does good work ethic, experience, reliability, not count for anything..... clearly not!
    The feeling amongst most staff is one of distrust and they have little faith in the company to do the right thing which ironically is one of the Companies values.

    Advice to Management

    Communicate better with your staff.
    Be more transparent, stop the secrecy and pretending not to know information when it is requested, acknowledge your staff when they email, call you or ask for a quick catch up in a timely manner and show some interest.
    Remember your staff are people not just a means for you to meet your own targets.


  6. Helpful (1)

    "Great people but not much opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ingeus (More than a year)

    Pros

    Great colleagues with a real passion for helping people change their lives. Good benefits with flexible options too.

    Cons

    No annual salary increases in recent times and not much opportunity to progress due to the end of their main contract coming to an end.

    Advice to Management

    If you focus slightly less on performance and more on the person, they would naturally perform better.


  7. Helpful (2)

    "Punching bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ingeus (More than 8 years)

    Pros

    Want to be made to feel guilty for leaving on time? Ingeus is the place for you.

    Want to be a punching bag for a manager who hates where their life ended up? Ingeus is the place for you.

    Want to be made to feel so bad about occasional illness that you come to work unwell? Ingeus is the place for you.

    Want to be on the same wage when you leave as when you join even though you meet every KPI they throw at you? Ingeus is the place for you.

    Want to be given an unrealistic caseload which can't possibly be achieved while benefitting any of the learners? Ingeus is the place for you.

    Want to come to work everyday and add nothing to society through a company who basically indirectly steals money off the tax payer while pretending to deliver training? Ingeus is the place for you.

    Cons

    This place is perfect, can't think of anything.

    Advice to Management

    You guys live for work and are STILL that incompetent, that really is depressing.


  8. "Good employer but used to be better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Ingeus part-time (More than 3 years)

    Pros

    Rewarding work.
    Great employees, among the best in the industry.
    Good remuneration and benefits.
    Good ethics and values.
    Good customer service.
    Excellent support services apart from core service they provide to customers - holistic approach.
    Started listening to employees more.

    Cons

    Decreased employee autonomy makes employees feel they can't be trusted.
    Too much micro management.
    Rigid KPIs put stress on employees.

    Advice to Management

    Allow more autonomy and reduce amount of micro-management.
    Review performance managemet systems.
    Provide more support for line managers to reduce stress amongst employees.


  9. Helpful (1)

    "Team Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in London, England (UK)
    Current Employee - Team Manager in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Ingeus full-time (More than 5 years)

    Pros

    Excellent company to work for - at start of new contracts excellent opportunities available - towards end of contract less so as expected.
    Good holiday / flexible benefits
    Good rate of pay
    Excellent teams

    Cons

    Job security always a risk when dealing with contract work - however not the company's fault - you accept this when working in this industry


  10. "Exciting job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Advisor in Jeddah (Saudi Arabia)
    Current Employee - Employment Advisor in Jeddah (Saudi Arabia)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ingeus full-time (More than 3 years)

    Pros

    Hight pay
    Good team work
    Enthusiastic enviroment
    Nice sense of achivement
    Challanging job describtion
    Always bussy
    Promotions are avaiplable
    Chances

    Cons

    Stressfull target
    Prussure
    Structure needs adjusting
    Manager's behavior toward staff needs supervision
    Bonous structure needs adjusting
    Recognition on staff's overachieving is random and inconsistent

    Advice to Management

    Encourage instead of prussure your staff


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