Inogen Reviews | Glassdoor

Inogen Reviews

Updated March 14, 2019
128 reviews

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2.8
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Scott Wilkinson
39 Ratings

Employee Reviews

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Pros
Cons
  • "First of all -I sincerely hope the CEO and upper management took a pay cut in commissions the same way DTP reps did" (in 14 reviews)

  • "This is a company that is so far out of touch with the customer service effort that is mind blowing" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    "Great Company, Great Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Inogen full-time (Less than a year)

    Pros

    Great company that is growing that provides an opportunity for those that want to work hard and be successful. The core values are apparent and you can communicate freely. It is a good feeling to work for a company that sells a product that changes lives.

    Cons

    The company is growing fast so there can be a lot of change.

    Advice to Management

    Continue to ask employees for ideas and keep the communication open.


  2. Helpful (1)

    "Awesome place to work managers and management cares about their employees and the employee experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Representative in Cleveland, OH
    Current Employee - Direct Sales Representative in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Inogen full-time (More than a year)

    Pros

    Flexible schedule, uncapped commissions, laxed work environment, laxed dress code, amazing employees.

    Cons

    Growing as fast as this company is doesn’t come without growing pains. Some kinks with lead distribution are still being ironed out along with communication issues that are being worked on.

    Advice to Management

    I would like to see more activities to help boost the floor moral.

  3. Helpful (1)

    "Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Dallas, TX
    Current Employee - Sales Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Inogen full-time (More than 3 years)

    Pros

    Good Culture enjoyed flex time

    Cons

    not enough lead to make money

    Advice to Management

    Stop hiring to many sales reps


  4. "Good Experience but need update infrastructure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Engineer in Dallas, TX
    Former Employee - Quality Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Inogen full-time (More than a year)

    Pros

    Great Culture, Management is heading in the right direction.

    Cons

    Infrastructure is not that great. Offices look shabby

    Advice to Management

    Invest in infrastructure. You guys are far better than what others think of you.


  5. Helpful (1)

    "Always changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Richardson, TX
    Former Employee - Sales Associate in Richardson, TX

    I worked at Inogen full-time (More than a year)

    Pros

    Great product. Potential for good money.

    Cons

    Shortages in service department reflect badly on sales team.

    Advice to Management

    Tell the truth about sending service jobs off shore!


  6. Helpful (3)

    "Not enough leads to go around/horrible communication from upper Managment to the sales reps/training is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Inogen full-time (More than a year)

    Pros

    Left alone for the most part. Good work life balance. It’s a great product.

    Cons

    Way too many sales reps! The leads you work with are recycled leads that a previous reps has called multiple times. The patients that you do get either: A. Can not afford it. B. Fails credit check C. Is not even on oxygen.
    They promise new hires you can make 70-100K a year. The sales reps will quit their job to take this role. Get hardly any training, get put on a pip and fired 6 months later. You MAYBE get 3 new leads a day. They are still building new areas to hire 200 more sales reps! There is not enough leads to go around to everyone.

    Advice to Management

    STOP HIRING SALES REPS. Make the product cheaper.


  7. Helpful (1)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DTP Sales in Brooklyn, OH
    Former Employee - DTP Sales in Brooklyn, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Inogen full-time (Less than a year)

    Pros

    it was nice that they had free coffee.

    Cons

    rigged lead system, middle management are order-followers, ugly office decor, rule by fear.

    Advice to Management

    you wont listen-your all about the shareholder. period.

  8. Helpful (3)

    "Run away any other company is better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Los Angeles, CA
    Current Employee - IT Analyst in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Inogen full-time (More than 5 years)

    Pros

    None, If you have ANY other options take them

    Cons

    No merit raises, no cost of living raises, pay to the 50th percentile of range and never more, micro-managed, no advancement, No career path, just a job. Terrible management in each dept. There's a reason the turn-over rate is so high.
    You will never progress in your career there.


  9. Helpful (3)

    "Was a Great Company, Now Just Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Brooklyn, OH
    Current Employee - Sales Representative in Brooklyn, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Inogen full-time (More than a year)

    Pros

    Casual dress, 40 hours a week, was easy to make 75K (was), Free leads, unbelievable coworkers.

    Cons

    Management has completely abandoned what was making them successful and changed to a failing strategy. The leads have thinned. Make 140 calls a day for minimal results. “Power Hours” are now used because they seem to think we do not work hard enough. They over hired quite a bit. Changed a relaxed environment to stressed because they keep upping PIP to the point one off month can kill your job. Sales reps are terrified to take a vacation because of PIP. The poor supervisors basically run the teams and have their own jobs on top of that because sales manager have no idea about the business, nor what a reps job actually is. They make up statistics that any sales rep knows are false to try to get you to work harder.

    Advice to Management

    Please fix PIP. Though my job is not in jeopardy, it’s terrifying knowing one month can kill that. The old goals were fair, now reps feel the company is looking for reason to fire people.


  10. Helpful (1)

    "Improvement needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Inogen full-time (More than 3 years)

    Pros

    Pros: Flex time, dress code is casual, PTO time is beneficial, and there are about 96% of wonderful coworkers that help make Inogen a great place to work at. Also, throughout the year, Inogen works hard to show employees how much they appreciate their hard work by hosting various events of celebrations held at work, as well as offsite.  Incenatives such as: the annual picnic for employees and their family. A  annual holiday party held offsite, that Inogen provide lots of food, fun, gifts, to have a night to enjoy with family and wonderful coworkers. Unlike any other company, Inogen also host small celebrations all year around to recognize the hard work of ALL their employees. Along with the celebrations of recognitions, Inogen shares the financial successes by giving unique gifts to EACH employee as a small token of Inogen's appreciation.  Despite the obvious growing pains, Inogen does some very awesome  things because they recognize that their employees are the MAIN reason they continue to a financial success.  Within this past year, there has also been a wonderful a pleasant change in Inogen being more diversed in employment opportunities for leadership and management.

     

    As I mentioned, Inogen is constantly growing, so with growth, there are changes that present many  challenges.  growth, there are changes, and some changes are somewhat challenging. 

    Cons

    Changes are necessary but with the changes, there are good and bad things that can happen. I would like to elaborate on one of the unpopular cons that I feel isn't necessarily a con.  

    Cons: One of the cons that I have read in prior reviews is somewhat controversial among the majority of the reviews.  I've seen comments stating that the executive team either doesn't care and aren't listening to the employees concerns. Also, that there is an issue with both upper management and lower management?  I can say that in the past, that may have appeared to be somewhat true but that has changed.  In fact, the Executives team does care very much and they all ARE  listening to what employees are saying. The first clear step to change that perception has come directly from the Executive team. For the last year, the Executives team have voiced their concerns, and thier regrets that employee satisfaction wasn't at the level that falls within the Inogen's values set for this company.  The Executive expressed the desire to make the employees concerns a PRIORITY to address and make the necessary changes that would accomplish a better work environment for ALL employees.  The Executive team formally communicated that in order for these changes to take place, they would need employees feedback and for employees to offer obtainable solutions.  In other words, since the changes will effect employees, the door is open for employees to voice what the changes are and what are the solutions?.  Over the past year, the Executive team have made themselves more involved and accessible.  If an employee hasn't taken their concerns to one, or more, of the Executive team, then the fault lies on that employee because the Executive team are all open to hear what is needed. The Executive team has consistently expressed that they are committed to stand on one of the many Inogen values of having an open door to communicate!  Again, the Executive team would very much like to know what are the solutions to fulfilling the common goals in making Inogen a better workplace for ALL employees.  I can only urge you to take full advantage of the opportunity to be heard by practicing what the Executive team have empowered to ALL Inogen employees.  

    Other issues (cons), that has also been expressed is with Middle management. I happen to agree that there are, serious concerns with middle management that includes Supervisors and Managers.  The favoritism does exist. The work environment isn't what Inogen values clearly stands for. In fact, the environment is somewhat volatile and there is a lot of retaliation taking place.  Middle management are not approachable and the lack of trust holds a huge barrier that is very challenging. Because of middle management, some very good employees have left the company due to no option for change.  I happen to love what I do for so many patients that need my help and at the end of the day, it is about the patients. There is something rewarding about making that patient satisfied and happy they called in and I got that call to take care of whatever the patient expresses that they need. 

    Advice to Management

    Suggestions: To take responsibility in properly addressing the real issues because sweeping them up under the rug doesn't make the issues go away.  Sweeping the issues under the rug has made walking on top the issues bumpy and uncomfortable. Besides, employees are constantly being reminded that these issues exist almost on a daily.  

    To treat employees like a patient calling in that are counting on many to extend their comfort in life, by providing them with the kindness, courtesy, and importance, each patient deserves.  Make the employees jobs almost the same worth of the lives of the patients that are being handled on a daily basis.  Make the environment safe, friendly, and on a Inogen valued standard. Employees want to be at Inogen worry free to do be exactly what the patients need andare counting on each employee to be. All the hard work that the Executive team have set forth to do in making the employee satisfaction successful, will only be sucessful if these issues are truly being resolved.