Intact Technology reviews

Thank you for sharing your feedback. We appreciate hearing different perspectives, as they help us continue improving both our employee experience and how we support our teams. As a growing consulting organization, we recognize that balancing client delivery, project alignment, and employee development requires ongoing attention. We understand that periods of growth and evolving client needs can create challenges around workload, structure, and team coordination, and these are areas we continue to actively improve. We also want to clarify that our PTO approach is designed to provide flexibility for employees while supporting responsible planning and client coverage across teams. Remote work and flexible arrangements also continue to be an important part of our culture. We remain committed to strengthening operational consistency, improving staffing alignment, and investing in employee development through clearer growth planning, learning resources, and expanded development opportunities. We appreciate the feedback regarding governance, workload balance, and professional growth, and we remain focused on building a supportive environment for both our employees and clients.

Thank you for taking the time to share your experience and feedback. We recognize that 2025 has been a challenging year, and Intact has faced some difficult moments. We understand the impact these events can have on employee morale. To encourage open communication, we’ve hosted weekly—and now monthly—Open Q&A sessions with our CEO, Jesse, to invite direct dialogue with employees. We remain committed to regular All Hands meetings to provide transparent updates on important topics, and we continue to leverage our Employee Advisory Board to help guide decisions with employees’ perspectives in mind. While we did update our guidelines for utilization—aligning with the industry standard of 80% billable utilization for client-facing team members—this change was not a reduction in PTO. We continue to offer a flexible PTO policy that has not changed, along with 20 company holidays. This flexibility is highly valued by many employees, and our recent “Time Well Spent” initiative was designed to help team members balance that flexibility with business needs and client commitments. We take feedback seriously and remain focused on learning from our experiences and improving how we work together. Our commitment is to build trust, strengthen our culture, and maintain a workplace where people feel supported and heard. If you are open to it, we would welcome the opportunity to connect offline to better understand your perspective and suggestions. Feel free to contact me at pivey@intact-tech.com. Thank you again for your feedback, Patrice