Intralinks Reviews | Glassdoor

Intralinks Reviews

Updated July 20, 2017
235 reviews

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3.1
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Intralinks Director, President & CEO Ronald W. Hovsepian
Ronald W. Hovsepian
123 Ratings

235 Employee Reviews

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Pros
Cons
  • Work life balance is horrible/ get burnt out easily (in 7 reviews)

  • unclear company vision; senior management changed direction from time to time (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Client Services MAnager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Intralinks full-time (More than 5 years)

    Pros

    Great people and team work.

    Cons

    Too much executive turnover in the past year.

    Advice to Management

    Recognize your good employees before they leave.


  2. Helpful (1)

    "Senior SharePoint Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waltham, MA
    Former Employee - Anonymous Employee in Waltham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Intralinks full-time (More than 3 years)

    Pros

    Nice Salary and Holiday package. One of the best Medical insurances provided

    Cons

    Quite a few layoffs and still going on, Job security, frequent changes in management lately, slow processes

  3. Helpful (5)

    "Hard work and their's a lot of backstabbing going on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in New York, NY
    Former Employee - Technical Support Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intralinks full-time (More than 5 years)

    Pros

    - 50 cent vending machines (were a quarter a few years back)
    - you can work at home if you're a Technical Support Analyst (TSA)
    - Management is pretty cool and chill. Probably the reason why I stayed soo long.
    - Most co-workers become like family, very close knit.

    Cons

    - TSA's are not respected. WE do all the hard labor with fixing all the issues with the BUGGY Software.
    - Software is not up to date and is always crashing.
    - Customers are mostly professionals but they can get angry because the software is always breaking down.
    - Upper management (above managers) are weird and seem to have anxiety issues. Face your employees and let them know that you exist instead of hiding behind a cubicle.
    - Management loves when employees suck up and act fake.
    - You will not get anywhere unless you throw people under the bus and sabotage your co-workers.
    - Most co-workers are great to work with but the teams in Europe or other parts of the world are horrible. They are miserable and horrible to work with. They have more vacation days and shorter work days than us in the USA but they complain a whole lot more and cause problems for the US team.
    - A lot of Client Service Managers are lazy (some are rock stars) but the majority are hands off with their customers. They should be handling customer trainings and setting up new accounts but instead they throw it on other people. If you're in the NY office, you'll enjoy listening to them sit around and talk for hours about non-work issues without doing any work, and then pass it off to others to do so they go to happy hour.
    - Sales team is aggressive. Their attitudes can also be disgusting. They contact the support line and talk to you as if you owe them money (Not all but most I've dealt with).
    - Training team hold grudges against people, for no reason. Instead of being the face of a company that trains their employees and help, some members of the training team live to give others dirty looks and act stank and Ignore emails concerning the product. Be the face of a company and train people without the attitude and cockiness.
    - NY Office is over crowded (maybe not as much since people are getting fired).

    Advice to Management

    - You finally got rid of Product Management. They were not productive. Now take feedback from people who actually know the product, the customer support teams know the product inside and out and hear customer concerns first hand. Try listening to them a bit. You probably wouldn't have lost so much money if you asked for their opinion about product development before creating useless products which caused the company millions of loses.


  4. "Senior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Intralinks full-time (More than 3 years)

    Pros

    great work/life balance and interesting industry to be in. Strategic financials salesforce are for the most part great people to work it.

    Cons

    a lot of politics, typical "corporate america" BS where there isn't much insight into what leadership is thinking/doing and takes a long time for any time of promotional decision to be made. if being promoted from within, compensation will be underwhelming and there is no room for negotiation

    Advice to Management

    don't explicitly low-ball your employees when it is such a relationship driven business and a valued employee leaving could have a significant impact on your business (particularly when it takes them a significant amount of time to make a decision on a new hire)


  5. Helpful (9)

    "HORRIBLE. WORST ENVIRONMENT EVER."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waltham, MA
    Former Employee - Anonymous Employee in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intralinks (More than a year)

    Pros

    I can't think of a single pro.

    Cons

    I absolutely hated my two years with Intralinks. The employees are negative and competitive, the ELT is disengaged and rarely communicates what they're working on and it's just DEPRESSING! There is no product development going on and the development team is constantly "fixing" issues, which distracts them from innovating.

    Advice to Management

    COMMUNICATE with the employee base and ask for help - they know more than you think they do. Stop making decisions in a silo.


  6. Helpful (1)

    "Intralinks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Intralinks full-time (More than 10 years)

    Pros

    Excellent work/life, good benefits - medical, dental and vision as well as company matched 401 K
    Flexibility in working hours

    Cons

    Not a clear vision, ELT lacks in communication, not a lot of room for growth

    Advice to Management

    Focus on on product instead of delivering poorly executed products with little planning.


  7. Helpful (3)

    "shifting priorities and management shake-ups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in Waltham, MA
    Current Employee - Engineering in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Intralinks full-time (More than a year)

    Pros

    Exposed to cutting edge technology - research and development is a strong. Strong customer engagement and sales organization. Great benefits.

    Cons

    Waves of new leadership year over year followed by an acquisition. Little focus on creating clear career paths within.

    Advice to Management

    Management should focus on long standing areas of organizational dysfunction by creating team structures, and defining roles and responsibilities that are within ind contributors sphere of influence / control. Agile scrum teams are good.. but has allowed (especially dev) mgmt to shirk organizational design work that's critical to ensuring employees have key roles, a sense of ownership, and purpose.
    Create more consistent communication in both message (what the goals are) as well as the frequency.

  8. Helpful (2)

    "Great Services Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in New York, NY
    Former Employee - Technical Support in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Intralinks full-time (More than 3 years)

    Pros

    Work life balance, Fair pay, Reward and recognition programs.

    Cons

    Minimal executive leadership, especially in the NY office since the leadership team positions moved to the Massachusetts office location.

    Advice to Management

    Reach out and listen to the employees.


  9. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inter in New York, NY
    Former Employee - Inter in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intralinks (Less than a year)

    Pros

    Easy workload, pretty good work hours and the location is also good in New York.

    Cons

    Can't think of anything, I really enjoyed working there.

    Advice to Management

    -


  10. "mixed experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Waltham, MA
    Former Employee - Senior Product Manager in Waltham, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Intralinks full-time (More than a year)

    Pros

    opportunities to make a significant contribution

    Cons

    downsizing without respect to employee value


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