LoadSpring Solutions Reviews | Glassdoor

LoadSpring Solutions Reviews

Updated March 29, 2017
20 reviews

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2.8
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D. Eric Leighton
13 Ratings

20 Employee Reviews

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  1. "Working at LoadSpring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Fort Worth, TX
    Current Employee - IT Manager in Fort Worth, TX
    Recommends
    Positive Outlook

    I have been working at LoadSpring Solutions full-time (More than 8 years)

    Pros

    I started as a DBA, Sr System Admin, as well as one of the Citrix admins, and application installers. From there I have I went into a technical lead, team lead, and then into management. This company promotes the worthy individuals who want to make a difference.

    Cons

    It is a growing company so at times it can be tough trying to find that work/life balance. However, if you make sure your core family needs are met, the management at LoadSpring can/doeswork with you on hours if there is a lot of after hours work.

    Advice to Management

    Keep up the good work.


  2. Helpful (4)

    "As many others, do not believe in the 5 stars reviews. HR creates them."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sys Administrative in Carlsbad, CA
    Former Employee - Sys Administrative in Carlsbad, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoadSpring Solutions full-time (More than a year)

    Pros

    I think some of the coworkers are fine. There are some good and smart people in the company. One or two managers as well.

    Cons

    The CEO acts like he is working in a bar, cursing and smoking during meetings.

    Be a suck up if you want to grow there. The maverick thing is a joke, always the same people.

    Performance review is completely inefficient, Horrible HR.

    They promise impossible things to customer and upper management always blaming employees when customers are disappointed

    Advice to Management

    How about changing the CEO as a starter?


  3. Helpful (7)

    "Don't Believe Positive Reviews They Were Asked to Do It To Counter Honest Reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carlsbad, CA
    Former Employee - Anonymous Employee in Carlsbad, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LoadSpring Solutions full-time (More than a year)

    Pros

    Benefits are great but it's good to keep you there as long as possible..

    Cons

    CEO, Employees Overworked, Their form of "teamwork". I'm sure HR (via CEO) advised others to create good reviews to counter the honest ones.
    -Work ridiculous hours
    -Turn over is insane. Ask them how many they've laid off in a year and why. Blah blah, performance issues, meeting needs of company really comes down to CEO and Executives are invested in selling the company and those employees weren't working hard enough. Trust me 99% of employees are very overworked. But that's still not good enough.
    -Employees work so hard some of their personal relationships were and are jeopardized.
    -Customers are just a means for CEOs retirement and Executives payoff if the company is sold. He says so often in so many words in his meetings. HR will reiterate it.
    -Support 200+ applications with no training or instructional guide. Told to google everything to figure it out. Then search their unorganized sharepoint repository, THEN you might be able to ask the 1 or 2 people that MIGHT know anything about the 200+ applications.
    -No accountability. Easily blames whoever's lowest on the totem pole for something they have absolutely nothing to do with but happened to be in the email.
    -CEO is a salesman so his double talk is similar to the worse politician. HR and executives are there to be the PR to support "the vision".
    -Teamwork last for a very short time as others are so overworked that they can no longer provide it, unless they believe they will get acknowledgement from the CEO.
    -Team members will through others under the bus to cover why they did not do what they said they would and what they were solely/uniquely responsible for.
    -Will refer you to policies and when you follow them, and are forced to point out you are following THEIR policies you still get verbally/informally reprimanded whether outside your department or through your boss.
    -Job makes people who are probably actually good people into horrible people. -When people quite or are laid off, employees are forbidden from telling customers they are no longer with the company.
    -when people are no longer with the company, employees are forbidden from speaking with them.
    -In order to get severance, you have to agree not to say anything negative about the company.
    -Don't trust anyone there ESPECIALLY the executives and HR.

    If you are currently employed, especially for a while, don't believe whatever it is they tell you to get you to come to the company. They will use you forever it is they think you can do to help them further then get rid of you. THERE ARE GOOD COMPANIES OUT THERE. Ones where employees don't change because of the work pressure they have. see the other reviews that are honest and are providing WARNINGS about this company. Obviously they didn't listen then either. Which is why the "good reviews" are trying to come out to counter them.

    Advice to Management

    NONE. It's not worth it.


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  5. Helpful (12)

    "Great employees with terrible top management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, MA
    Former Employee - Anonymous Employee in Wilmington, MA
    Doesn't Recommend
    Negative Outlook

    I worked at LoadSpring Solutions full-time (Less than a year)

    Pros

    - Great personalities from employees in general, small family mentality from most folks
    - Decent pay at the time

    Cons

    - The CEO is one of the most egotistical people you will ever meet
    - Very hard to effect change, folks are so focused on keeping the plumbing running they rarely are willing work smarter
    - The CEO

    Advice to Management

    The CEO really needs a reality check on how he views his employees for such a small company. There is a reason why your employee turnover rate is very high, and it's not because they don't have your "vision"


  6. Helpful (3)

    "This company was awful to work for. In every way."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Cartersville, GA
    Former Employee - Inside Sales Representative in Cartersville, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoadSpring Solutions full-time (Less than a year)

    Pros

    The boss was only in town every other week. Free take out on Fridays to all employees. Most of the people who worked there at lower levels were nice.

    Cons

    HORRIBLE upper management. So rude and insensitive. Never paid any commissions. It was all cold calling week 2 after I started, when it was said during the interview that there was no cold calling - I was going to be calling existing accounts.


  7. "Fast pace, dedication and passion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carlsbad, CA
    Current Employee - Anonymous Employee in Carlsbad, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoadSpring Solutions full-time (More than a year)

    Pros

    LoadSpring is all about making the best even better, the common belief is that more can always be done to improve and the driving forces behind that are the incredible employees in the company. The passion throughout each department is the best part of the company, the benefits are awesome and very unique.

    Cons

    If you are not up to be pushed and work hard, the culture may seem aggressive. Everyone is very hardworking and that is seen through all areas of the company.


  8. "Awesome company with Great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carlsbad, CA
    Current Employee - Anonymous Employee in Carlsbad, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoadSpring Solutions full-time (More than a year)

    Pros

    The compensation is very impressive for a small company and the benefits are incredible. Office is fun and very casual, offices on both coasts are very well connected. Frequent company meetings keep employees in the know of what is happening from a corporate standpoint. Work-life balance is very important to the CEO and he encourages vacation and maintaining your social and family life. The people are all brilliant and work incredibly hard.

    Cons

    With many remote employees, it can be difficult to know all of your co-workers upon starting with the company.

    Advice to Management

    All of the management team are skilled and wonderful in their positions, no advice needed.


  9. Helpful (9)

    "Become a "Rockstar" and glean as much information as possible, then quit when you burn out (like everyone else)."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, MA
    Former Employee - Anonymous Employee in Wilmington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoadSpring Solutions full-time

    Pros

    Unique benefits such as "Culture Spring" (provides staff with extra time off and money for international vacation travel) and "Excellence Club" (top performers and guest go to annual retreat at luxury destination). Great opportunities to learn. Top-notch staff (who unfortunately don't last long).

    Cons

    Incredibly high turnover rate. Support and systems admin staff tend to move on after <6 months on the job. 1 year at LoadSpring is an impressive landmark. Support personnel are expected to support an incredible number of applications, without the training to do so. No accrued paid time off - "rockstars" arbitrarily receive time off based on supervisor's opinion of quality of employees business contribution. "Excellence Club" results in annual week of chaos as the top performing staff and executives all leave the company at the same time. It is expected that everyone buy-in to the founders' work ethic and put in 60+ hours per week, with no extra pay or comp time. Quarterly goals necessary to receive your bonus, are unachievable due to high standard workload. Mediocre health insurance with high employee match. Lots of hiring to fix inefficiencies - they behave like they have deep pockets (venture capitol investment), but then are late by 60 days paying bonuses because they are waiting on receivables.

    Advice to Management

    It is important to treat your employees with respect, and be able to recognize when your own policies and procedures are creating a toxic work environment. In a tough job economy, watching a mass exodus of your employees across all positions should be an enormous indicator of problems. Stop pointing fingers at junior positions as the inefficiencies, and accept some responsibility - then come up with some viable courses of action to solve them.


  10. Helpful (5)

    "End of the road if you're in Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Carlsbad, CA
    Former Employee - Customer Service in Carlsbad, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at LoadSpring Solutions full-time (Less than a year)

    Pros

    Excellent opportunity to work on new technologies. Depending on department and who you work for, you will work with some interesting technology.

    Cons

    Customer-service is considered the end-of-the-road career-wise. All business units expect Customer Service to help them instantly. They tend to wear far too many hats which creates a hostile work environment. Intense frustration felt by all in customer-facing positions. Ridiculously long hours with non-existent guidance on deadline-driven projects.

    Advice to Management

    Ask yourself why you have such turnover in customer-facing positions (hint: it's not the customers). My recommendation is to approach the problem using a ITIL type of structure.


  11. Helpful (9)

    "Don't expect to get much sleep"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lawrence, MA
    Former Employee - Anonymous Employee in Lawrence, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Extremely fast paced environment.
    The technical staff is top notch.
    The phrase "drinking from a firehose" defines LoadSpring perfectly.

    Cons

    Senior mgmt expects every member of his staff to be available 24/7.

    Staff regularly works 80+ hours a week.

    If you are on pager duty, you will be up all night every night that you are on it. Your social life/spouse/family will suffer. Employees have suffered from anxiety attacks, nervous breakdowns, and worse.

    You will be working so hard you won't have time to make your quarterly "bonus".

    "Benefits" like CultureSpring are rife with caveats (you have to pay it back if you leave in the same year) that turn them more into hooks to force you to stay there.

    Advice to Management

    Hire more staff. Rethink your attitudes towards your employees.


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