M*Modal Reviews | Glassdoor

M*Modal Reviews

Updated September 19, 2018
344 reviews

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2.7
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Scott MacKenzie
100 Ratings

344 Employee Reviews

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Pros
Cons
  • "Extremely low pay, insult to transcriptions intelligence" (in 21 reviews)

  • "Work has all been sent off-shore, salaries are about minimum wage" (in 18 reviews)

More Pros and Cons

  1. "Sr. Associate Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate Development
    Current Employee - Senior Associate Development
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at M*Modal full-time (More than 5 years)

    Pros

    Good work environment, flexible schedule, culture of innovation.

    Cons

    I don't see any.


  2. "Horrible company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Healthcare Documentation Specialist in Chicago, IL
    Former Employee - Healthcare Documentation Specialist in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at M*Modal (More than 10 years)

    Pros

    Worked from home and was able to raise my children.

    Cons

    Pay, nitpicky audits, poor communication from management, no regard for long time employees.

    Advice to Management

    Quit

  3. Helpful (1)

    "Trascriptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transcrptionist in Franklin, TN
    Former Employee - Transcrptionist in Franklin, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at M*Modal full-time (Less than a year)

    Pros

    Remote, work from home
    Provided computer
    Instant Text worked with platforms used

    Cons

    Paid by the line but expected to put in a lot of time not compensated for.

    Advice to Management

    Learn how to run pools. Appropriate pooling would be beneficial to the trancriptionists as well as M*Modal.


  4. Helpful (1)

    "Adoption Specialist Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adoption Specialist
    Current Employee - Adoption Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at M*Modal full-time

    Pros

    Lots of avenues to learn skillsets. Really good continued learning. Salary is above what most companies paid for equivalent industry experience.

    Cons

    Lack of visibility - information about futuere plans are trickled down from management. This is a minor issue, as the company seems to be experiencing rapid growth that is difficult to sustain.

    Advice to Management

    Share the roadmap for the coming month(s) on a weekly basis, redirect if trajectory changes


  5. "QA specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Analyst in Pittsburgh, PA
    Former Employee - QA Analyst in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at M*Modal full-time (More than 8 years)

    Pros

    Work life balance, descent pay

    Cons

    Not much accountability, processes not great

    Advice to Management

    The culture in Pittsburgh is good. No company is perfect, but perhaps upper management should know more about the markets they’re trying to penetrate.


  6. "HDS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HDS in Charlotte, NC
    Current Employee - HDS in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at M*Modal full-time (More than 3 years)

    Pros

    Regular reviews aren't done of work so you can go fast and not worry about mistakes or quality.

    Cons

    Same as above, plus, emphasis on volume, not quality.

    Advice to Management

    Be flexible in scheduling good employees, not bad employees.


  7. "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at M*Modal part-time

    Pros

    Flexible position, ability to work from home, responsive communications from management, supportive leadership, focused goals, team environment

    Cons

    Technological difficulties can be frustrating at times

  8. Helpful (1)

    "avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at M*Modal full-time

    Pros

    work from home, good software product

    Cons

    Unhealthy work culture, work critiqued excessively, low work available

    Advice to Management

    Decrease number of audits, pay more


  9. Helpful (1)

    "Medical transciptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Transcriptionist in New York, NY
    Former Employee - Medical Transcriptionist in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at M*Modal part-time (Less than a year)

    Pros

    There are no pros in this company.

    Cons

    I am a physician from another country and till the time I was preparing for USMLE, I worked here.
    The management sucks.
    The managers have no idea about medical terminology and they believe that even if their audio system is so bad we should write everything.
    They do not tell that they will send any equipment but they will expect that you should become aware by yourself. They make us work for pennies. Very bad. Worst company to join.

    Advice to Management

    You cannot improve.


  10. "Quality Assurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SHDA in Dallas, TX
    Current Employee - SHDA in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at M*Modal full-time (More than 10 years)

    Pros

    Dictators are fairly decent across the board. Software is user friendly and mostly speech recognition. Very little lay-offs over the years.

    Cons

    No opportunity for advancement. Line rate cut across the board several years ago and have not raised the line rate since. Frequently run out of work. Constantly being audited, and line count and pauses monitored. Group insurance is not good. No co-pays and high deductibles. Supervisors and coaches are changed out regularly every 6 months.

    Advice to Management

    Provide quality assurance personnel an opportunity for advancement. Increase the line rate pay after at least 5 years of no increases. Provide positive feedback to employees, not just nit-picky negative. Ensure work availability.


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