M*Modal Reviews | Glassdoor

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M*Modal Reviews

Updated February 19, 2018
297 reviews

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2.8
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Scott MacKenzie
85 Ratings

297 Employee Reviews

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Pros
  • A HUGE pro is that I work from home (in 102 reviews)

  • It's great to work from home, and they pay on time (in 10 reviews)

Cons
  • Extremely low pay, insult to transcriptions intelligence (in 19 reviews)

  • Work has all been sent off-shore, salaries are about minimum wage (in 19 reviews)

More Pros and Cons

  1. "good company in general overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Healthcare Documentation Specialist in Streamwood, IL
    Current Employee - Healthcare Documentation Specialist in Streamwood, IL
    Recommends

    I have been working at M*Modal part-time (More than a year)

    Pros

    They seem to really care about the individual. They offer educational training, etc. Yes, they criticize work, but anywhere you work for transcription will. Look at it as lesson, learn from it, and change work habits, performance, etc., and you will do great. No harassing about taking off for being sick or if your kid has a dance recital, etc. Overall, happy there, but I'm always on the lookout for new opportunities.

    Cons

    Pay is kind of low, especially if you have a lot of QA reports. However, once I had worked there for about a year, my quality improved and my pay went up. Still not a career you can raise a family on, though. My least favorite thing about this job, though, is that the clients (hospitals, clinics) seem to change often. Just when you get used to doing certain dictators' reports, they switch you to others you are not familiar with.

    Advice to Management

    Good to know there are companies out there that do care about their employees.


  2. "Product development department retrospective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Atlanta, GA
    Former Employee - Software Development Engineer in Atlanta, GA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at M*Modal full-time (More than 8 years)

    Pros

    people, salary, health care industry leader, global team

    Cons

    frequent change of executive management, layoffs, talk is cheap regarding future plans, not big on promoting from within

    Advice to Management

    Middle managers tend to cope well/as best as they can. Upper management can be spotty. Strive to get more feedback from seasoned employees prior to wide reaching changes in direction.

  3. "Work slow at times, no communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Transcriptionist in Cincinnati, OH
    Current Employee - Medical Transcriptionist in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at M*Modal full-time (More than a year)

    Pros

    Pretty good benefits for working at home.

    Cons

    low work volumes at times.

    Advice to Management

    More communication.


  4. "Mixed Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Franklin, TN
    Former Employee - Senior Systems Engineer in Franklin, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at M*Modal full-time (More than a year)

    Pros

    Direct management and team\peers are great.

    Cons

    Feel like part of the meat grinder


  5. "A company with a lot of potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at M*Modal full-time (More than 5 years)

    Pros

    Most of the IT department works offsite. The pay is really pretty good. But not a lot of other perks. The teams you work with are really good. I enjoyed my time with M*Modal

    Cons

    The company is going through a restructure at the moment and as such is a nervous place to work. There have been several group lay offs in the past 18 months.

    Advice to Management

    I would suggest the management to consolidate the corporate offices. I would also suggest they bring the Level 1 IT jobs back to this country. All of the clients I worked with complained about having to go through a off shore call center before getting to somebody that they could understand and help them.


  6. "Good people, bad organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at M*Modal full-time

    Pros

    There are some talented people in the company that are a pleasure to work with.

    Cons

    Poor leadership that provides limited to no support. Working with HR is a nightmare; limited to zero transparency provided.


  7. "Not stable work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at M*Modal full-time

    Pros

    You can work at home.

    Cons

    Not enough work. Forced to work night hours. Management turnover high. Don't stay on accounts long enough to learn dictators.

    Advice to Management

    Offer more stable accounts for your workers. Find a way to organize accounts better and you will keep the better employees.

  8. "Room to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager
    Current Employee - Customer Relationship Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at M*Modal full-time (More than 3 years)

    Pros

    MModal has been a good company to me. My direct managers have always been people I can respect. They listen well and do what they can to help with customers and with the C-levels. Working remotely is a pro as long as you know what to expect. We have top of the Market products and our customers are happy for the most part. Travel is fairly predictable and only few times a year.

    Cons

    There has not been a clear commitment to talent management. There is no clear path for an employee to grow from my experience. Culture is lacking.

    Advice to Management

    Work with HR to create processes for employ risk and reward.


  9. "Medical Transcriptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at M*Modal full-time

    Pros

    Zero, absolutely zero. No hope

    Cons

    The worst job I've ever had. Absolute enslavement. Pays less than half of minimum wage. Go flip a burger and make some money with time off.

    Advice to Management

    Get a real job


  10. "Employee experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at M*Modal full-time (More than 10 years)

    Pros

    Cannot think of anything good about this company.

    Cons

    Unrealistic quality expectations for a human being as we are not robots

    Advice to Management

    Management should be experienced transcriptions so they can set attainable quality expectations.


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