M*Modal Reviews | Glassdoor

M*Modal Reviews

Updated October 23, 2017
272 reviews

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2.6
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Scott MacKenzie
73 Ratings

272 Employee Reviews

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Pros
Cons
  • Extremely low pay, insult to transcriptions intelligence (in 19 reviews)

  • Cannot produce enough to make over minimum wage unless you are one of the lucky few with a cherry accounts (in 18 reviews)

More Pros and Cons

  1. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at M*Modal full-time (More than 8 years)

    Pros

    MModal is a global leader in clinical documentation with multiple solutions for the healthcare industry.

    A good place to learn various technologies.

    Cons

    No Work from home option.


  2. "Gain experience in a variety of different medical specialties as a virtual scribe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Scribe in Pittsburgh, PA
    Current Employee - Medical Scribe in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at M*Modal full-time (Less than a year)

    Pros

    Able to gain experience in many different medical specialties, flexible schedules, training is very extensive, work from home option saves money on gas, vehicle repair, clothes, etc.

    Cons

    Internet service is not reimbursed, workload can be heavy at times, few breaks

    Advice to Management

    They need to work on organization and better communication.

  3. Helpful (1)

    "Not a good career choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at M*Modal full-time

    Pros

    You can work from home

    Cons

    Work has all been sent off-shore, salaries are about minimum wage. Out of work frequently.

    Advice to Management

    Bring jobs back to the USA


  4. Helpful (2)

    "Great Training but Very Low Pay & Incentives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Documentation Specialist in Franklin, TN
    Former Employee - Health Documentation Specialist in Franklin, TN
    Doesn't Recommend
    Neutral Outlook

    I worked at M*Modal part-time (Less than a year)

    Pros

    M.Modal provides excellent training for entry-level transcriptionists, and their Fluency platform is wonderful to work with. QA and training staff are great. It's great to work from home, and they pay on time.

    Cons

    I worked here for 7 months and was simply laid off one day out of the blue. I was told they had low work volumes and simply had to lay off some workers.

    I worked very hard to meet the company's stringent demands of maintaining above 99.6 percent accuracy, 165 or more lines per hour, and keeping my QAs to a minimum. It took me a while, but when I finally met those requirements, there was no acknowledgment of my accomplishment. Instead, I was laid off.

    Monetary incentive is very low. Basically minimum wage pay (actually, lower!) with hardly any raises. I took a tough medical transcription course to do this work. It's challenging and important work, and the transcriptionists deserve much more than minimum wage and shabby supervision.

    Advice to Management

    Be a model to your employees in all of your correspondences. Provide greater incentives for superb work.


  5. "Medical Transcriptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at M*Modal full-time (More than 5 years)

    Pros

    Paycheck (what little it was) was always on time.

    Cons

    Routinely did not have work to start my shift or ran out of work during my shift. Management was always trying to make people change shifts. Over 90% of work was editing, and the software they used was atrocious. I ended up being fired for "wasting time and being detrimental to patient care." During the last conversation I had with my supervisor I learned that whenever I was working on a report and there were no more in my queue (because they could not keep steady work) that time was being counted against me and made me look like I was being dishonest about my hours. Never mind that I was a production employee and not paid an hourly wage.

    Very dishonest company. Run...don't walk...away at your earliest convenience.


  6. "Medical Documentation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Documentation Specialist in Atlanta, GA
    Former Employee - Medical Documentation Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at M*Modal full-time (More than a year)

    Pros

    Pretty easy to reach someone when you have questions or concerns

    Cons

    Terrible pay, but like all of the transcription industry now. Time on and off keyboard is monitored strictly regardless of how much work is done.

    Advice to Management

    I'm sure it is the same as they have heard many times before...increase pay.


  7. "MModal Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    All positions allow you to work from home.

    Cons

    Management is very unorganized and often unprofessional.

    Advice to Management

    Please get organized

  8. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outpatient Coder
    Former Employee - Outpatient Coder
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at M*Modal full-time (Less than a year)

    Pros

    Great place to work. Direct hire remote opportunities with steady, dependable work. Pay is competitive for the market and will supply your computer. Everyone is very friendly and they have a great training program when bringing you on, not just a sink or swim model. They have all kinds of in house resources, internal coding educators so you are not without colleagues and assistance. Felt everyone on the team was very knowledgeable about coding. Flexible hours, must pick a set schedule and let them know when you need to deviate.

    Cons

    Have their own software system you track productivity. So you log in their "log" to track your productivity. Also have to punch in and out of certain departments when working, education, meetings, etc. which can be confusing at first.


  9. "Horrendous working conditions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MT-3
    Former Employee - MT-3
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at M*Modal full-time (More than 10 years)

    Pros

    They always pay on time.

    Cons

    This is the most uncaring company I have ever worked at. There is not consistent work and you are basically expected to jump through hoops, including sitting at your computer all day waiting to get 8 hours in. The quality standards are outrageous and every single QA person and auditor has different standards so there is no consistency in what they expect out of you. You don't get paid to read lengthy client profiles, email, or to fight your improper failing audits. To me, it was like being in an abusive relationship, they beat you down so much, you actually begin to question your abilities and are afraid to leave. This doesn't even touch on how HORRIBLE the voice recognition system is and how badly the doctors dictate. The hospitals and doctors are not held accountable at all for their end poor standards. Run from this company, run fast. Oh yes, I forgot, they don't fire you, they just keep you without work until you finally get fed up and quit so that they don't have to pay unemployment,

    Advice to Management

    Treat your employees well and they in turn will do their best work. The way you treat them, well most just go through the motion and people's lives are at risk.


  10. Helpful (2)

    "Healthcare Document Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Healthcare Document Specialist in Lynchburg, VA
    Former Employee - Healthcare Document Specialist in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at M*Modal full-time (Less than a year)

    Pros

    I can't think of any.

    Cons

    Extremely low pay, insult to transcriptions intelligence.

    Advice to Management

    Pay your workers a decent wage above poverty level.


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