MISO Reviews | Glassdoor

MISO Reviews

Updated July 18, 2018
121 reviews

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2.8
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MISO President and CEO John R. Bear
John R. Bear
68 Ratings

121 Employee Reviews

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Pros
  • "Great (possibly the best) pay and benefits for the Indianapolis area" (in 9 reviews)

  • "Good pay, benefits , and diverse work environment" (in 13 reviews)

Cons
  • "Upper management is disconnected from reality" (in 5 reviews)

  • "Stuck in old ways of thinking about business the company suffers from many layers of management, many of whom are useless" (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Conference Coordinator in Little Rock, AR
    Former Employee - Conference Coordinator in Little Rock, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MISO full-time

    Pros

    Great Environment to work in. Benefits and compensation excellent. Friendly and wa environment to work in. Benefits and compensation excellent. Friendly Coworkers

    Cons

    Still young still trying to find them selves

    Advice to Management

    Learn more about your employees. Find out what they need to develop properly. Even at the associate level


  2. "Amazing place and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Carmel, IN
    Current Employee - Manager in Carmel, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MISO full-time (More than a year)

    Pros

    Highly motivated and brilliant people. Diversity isn't a buzzword at MISO, it is as real as I have seen in any organization and it is celebrated. Top to bottom MISO has the right people in the right places regardless of gender, race, or religion. The work is very challenging, but rewarding. Best in-house training and development program I have ever experienced. Leadership is focused yet engaged and are keeping pace with industry change if not leading in certain areas. Stakeholder/customer satisfaction is a key focus. Salaries are at or above average and the benefits are well above. Culture is very performance based and expectations are high. Other benefits: open concept offices, state of the art virtual meeting tech, tuition reimbursements, phenomenal on-site exercise facilities, on-site physicians office, cafeterias, complimentary Peets, Starbucks, Tazo tea, etc.

    Cons

    Operating the grid for 42 million people 24/7 and planning for a very uncertain future is stressful. There is a tendency to favor large projects with little benefit as opposed to small improvements with large benefit. Although striving to stay ahead of industry trends is well intentioned that tenacity spills over and makes for a very fast-paced and ever changing work environment. IT systems and processes are improving, but have a long way to go.

    Advice to Management

    You are surrounded by brilliant, driven and caring professionals. Continue to listen to your people and invest in their ideas.

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MISO full-time

    Pros

    Great benefits, hard work, good people.

    Cons

    Lack of senior cohesive leadership and middle management plays the game of I don't need to do it if my senior management doesn't believe I need to do it.

    Advice to Management

    Get together and lead.


  4. Helpful (1)

    "Give them a chance..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carmel, IN
    Current Employee - Anonymous Employee in Carmel, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MISO full-time (More than 3 years)

    Pros

    - Challenging work
    - Talented and skilled staff in a broad range of business and IT areas
    - Opportunity for transferring to other areas and career path
    - Quite a few new members of upper management who are putting in the effort to change the things that aren't working with work culture and prioritization issues
    - Important work that they do
    - Charity focused company
    - Good Benefits

    Cons

    - A lot of organizational change in the past
    - Changing priorities (this is being worked on currently)
    - Areas of work have been siloed in the past but this is getting better

    Advice to Management

    Keep working to improve the areas of concern


  5. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MISO full-time

    Pros

    Great pay and benefits, several nice on-site perks such as fitness center, clinic and free food. Good amount of vacation and paid community service time.

    Cons

    If you are young this is not the place to be. Very traditional work environment even though they are trying with the SMART office. If you are a middle aged white male, you will fit in very well here.

    Advice to Management

    Work on company culture and employee engagement.


  6. "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MISO full-time (More than 3 years)

    Pros

    Good benefits. Always food to eat (which is also a financial CON and a waste of money). The people they hire are super nice and this is a very intelligent work force.

    Cons

    The "Give Them a Chance" review is clearly an HR "plant" person trying to revive an entity that is in bleed out mode. Have worked for this company for a number of years. They keep talking about maturity but that was the the discussion at day one. Silos were also an issue then. They reorg so often it is difficult to build any metrics (good metrics must be allowed to run AT LEAST 3 years. everything that looks good is only on the surface. There is a continual political battle of oneupsmanship. Managers are out of touch with actual work. There is a lot of "thought partnership" or "thought leadership" which is a lot of thinking and not a lot of doing. Processes are not documented and there is not focus on truly getting this done. The Board is kept purposefully in the dark. Lots of time focused on diversion. Audits are a nightmare effort.

    Advice to Management

    Stop continually reorganizing. There is so much top tier management overweight and they are doing nothing but changing to put their DNA on everything. This is the PETER PRINCIPAL in its most perfect execution. Its very easy to "get lost" in your SMART OFFICE, which continues to promote the atmosphere of no accountability. The Board needs to aggressively address the upper management issues. Consider every staff member down through Directors for replacement. There needs to be a total purge of the poison.


  7. Helpful (10)

    "Leadership is Trying to Wreck this Train Full Speed Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    MISO entices prospective employees with a generous salary package including great insurance, retirement, education expense reimbursement, on-site workout facilities, and an in-house health clinic in Carmel. Additionally, many opportunities exist each year for family outings and employee networking.

    Cons

    While the above pros are nice, don’t look behind the curtain. If you do, you’ll find that previous Glass Doors are all true. Executive leadership and the board of directors either don’t notice or don’t care about the erosion of employee morale. This has become more evident over the last handful of years as the company has grown but refuses to address glaring issues. “Leadership training” is great if you are related to or coached the CEO’s family. Some recent hires appear to be nothing more than “bring your buddy to work.” Also, if you are a former regulatory commissioner, you will be given a very nice salary and title such as executive director, even when lacking depth or knowledge of the electricity market system. Being male also will help ensure a position. If you are lucky enough to be promoted, you will immediately be rewarded with a target on your back.

    Professional development is limited at best, and many employees have to look externally to fill this need. You will be told about opportunities inhouse with catchy names, but unless you meet the criteria listed above, you will be passed over, so a un/underqualified person can be hired, put through these programs, and come out on the other side with a position higher than you.

    Additionally, to make themselves look good to the board, leadership’s objective is to create efficiencies by cutting back 1% each year.

    Finally, while employee organizations such as the Women’s Resource Group, Young Professionals, and Empowering African Americans are worthy causes, they are in reality nothing more than pacification.

    Advice to Management

    You have many talented and dedicated professionals in your company – you should create an atmosphere where employees’ ideas and feedback are encouraged and welcomed. Merit should be a key factor when deciding promotions, not who your family is or your previous position within a commission. How can MISO expect to deliver a customer-focused experience, when the house is burning from the inside?

  8. Helpful (7)

    "Middle Management Disconnected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carmel, IN
    Current Employee - Anonymous Employee in Carmel, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MISO full-time (More than 8 years)

    Pros

    For the most part the people are really great. Friendly and easy to work with. Facility is nice but not as much so as when I started.
    Schedule is pretty flexible.

    Cons

    They spent a ton of money on a beautiful "Smart-Office" but then you can't find a note pad in the supply room.
    On the one hand they want to track your time down to the (almost) minute but then they only give you the ability to enter time for large (project like) items. So, as an employee you are either left to explain why you are not entering time were expected (let's say you have to spend time on smaller things) or you have to fake hours in the other areas to fill up the time.
    There are some good lower level managers and some good executives. However, lot of the director level management seems to be waiting for retirement. They seem to be so afraid of making a mistake that innovation is off the table even though that is all the executives talk about. The goal is often simply to find a way to call little or nothing a success and move on without actually changing anything.

    Advice to Management

    I have heard so many times from the executive team that MISO only hires the best. I agree with that up to a point. I have worked with some of the brightest people here. However, MISO also seems to destroy those same people. .
    My advice would be... Don't punish people for having the courage to speak up.
    I have literally been called to the carpet by one manager for speaking up and then the next for not. There seems to be so little guidance from upper management there is no clear direction. As an employee it is impossible when you can be punished retroactively by your current manager for following instructions from your previous.


  9. "Confusion in the workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MISO full-time

    Pros

    Great people at mid-management and below

    Cons

    Upper management clueless on what's going on inside!

    Advice to Management

    Talk to the people doing the work!


  10. Helpful (3)

    "Intelligent, pleasant colleagues, interesting work, small pool of favorites are promoted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at MISO full-time (More than 3 years)

    Pros

    Colleagues are super Intelligent, pleasant, helpful and diverse. The work is interesting as a result of the MISO footprint and changing energy industry and policies. Experience is great to have on a resume. Flexible work environment, clean work office spaces, and above average compensation.

    Cons

    Board changes company-wide initiatives every six months to a year.

    Many managers and above are limited in how helpful they decide to be and very self serving in other ways. It is hard to tell who likes who and how this impacts your work. Very few managers/directors support employee growth.

    The company acknowledges they have a employee retention problem but HR and senior leaders create an environment that accepts good people leaving and favoring few for professional development.

    HR does not address legitimate employee concerns, encourages employees to seek jobs outside the company, and lay off solid employees who could have easily been utilized elsewhere if given the opportunity.


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