MainSpring reviews

No dedicated project manager. Project team is understaffed and overstretched. Leadership is stagnant. On average, the top 4 roles in my department have been there for over 20 years. The CEO has been there for over 30 years. There is definitely a good ol' boys club at the top. Processes are outdated and need to be reviewed. When mistakes happen, they are constantly blamed on prior employees, instead of management taking accountability. Their unique sales model results in extremely reactive responses when customers are unhappy, and creates needless stress for the project team.

Constantly short staffed while being told you're overstaffed by metrics. Little appreciation and no compensation outside of base salary for the long hours often required to complete assigned tasks. Leadership says they do but actions show they do not value employees Pay discrimination for employees in same job roles with similar experience. Leadership does not honor their own documented values and rules written into their playbook. Leadership allows for toxic employees to remain on staff to harass other employees with an attempt to have them fired without repercussions for their actions. Lack of or poorly written documentation makes support difficult.