MasterControl Reviews

Updated Jul 27, 2020

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3.9
76%
Recommend to a Friend
80%
Approve of CEO
MasterControl CEO Jon Beckstrand (no image)
Jon Beckstrand
60 Ratings
Pros
  • "Excellent philosophy and a good work life balance(in 18 reviews)

  • "Great people, excellent environment, lots of perks with free snacks and drinks(in 10 reviews)

Cons
  • "401k match is low compared to previous employers(in 5 reviews)

  • "Health Insurance is free, but has a high deductible(in 4 reviews)

More Pros and Cons
  1. COVID-19
    Helpful (1)

    "Labs Software Quality Engineer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Quality Engineer in Cottonwood Heights, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at MasterControl full-time for more than a year

    Pros

    - Healthcare allowance. If you don't use it (covered by spouse etc), you can put the funds into a 401k. Most tech companies give healthcare benefits as a use-it-or-lose-it. - Other "tech office" benefits: gaming center, stocked kitchen, WFH 2x per week (before COVID, 100% WFH during pandemic) - "Personal training" time to learn and develop new skills outside of your work every week - Fitness clubs, can use 1 paid hour of time per week to participate in group activities of the club of your choice - Engineering specific pro: lots of growth opportunity. We are adopting a new stack for re-building our products, which is a dream for any engineer to help make those choices and build something brand new. - Supportive management. They recently created a new Engineering Manager role for each Agile team, basically a manager who is also a technical mentor and contributor. - Compassionate and business-savvy higher-ups (VP level and above. The company recently had to do layoffs to survive the impact of COVID. These were the first layoffs the company ever had to do and I believe them when they say it was the hardest part of their careers so far. We lost many good people. HR handled it the best way they could given that everyone is remote- I empathize that it is hard to not be able to say goodbye directly. But many people reached out using personal email, so that was always an option. It doesn't speak poorly to HR that layoffs were remote and contact was cut off. They have to consider worst case scenarios of Slack access for former employees, even though I don't believe any of those let go would have done anything bad. HR is doing HR's job.

    Cons

    - Older tech stack can be cumbersome, but plans are in the works to re-build the product from the ground up with a newer stack.

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  2. "Pretty good place to work."

    4.0
    Former Employee - Software Quality Engineer 

    I worked at MasterControl full-time

    Pros

    Free fountain pop and snacks. Teams have pretty good agency to handle things their way.

    Cons

    Not a lot of transparency from the top, decisions can blindside you.


  3. "Good company who follows their core values"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Satisfaction 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at MasterControl full-time

    Pros

    CEO who truly cares about employees, consistent growth over 10+ years, fiscally conservative

    Cons

    Company facing challenges of growing from small to mid-size company

  4. Helpful (4)

    "It Was Once a Good Company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing 
    Doesn't Recommend
    Approves of CEO

    I worked at MasterControl full-time

    Pros

    It used to be nurturing of the individual employee.

    Cons

    Very top heavy. So many new executives and middle management people were hired, changing the company culture for the worse.

  5. COVID-19
    Helpful (3)

    "Great Coworkers, Good Culture, Poor Managment and Incentives"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Quality Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MasterControl full-time for more than a year

    Pros

    The people here and culture are really great, your team is always a helpful resource as you go about your day to day. Everyone is happy to work and they really stress having a good work/life balance.

    Cons

    HR and Management talk a big game when it comes to employee incentives, but they fail to follow-thru with these incentives on a consistent basis. Lots of meetings during the day to try and improve the company's internal processes but no actual resolutions are adopted by the upper management. Management is not transparent with the employees on company-wide decisions. Employee efforts are very disconnected from one-another which leads to a lot of time spent in fixing problems down the road. Very poor transparency regarding Covid-19 in regards to employment.

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  6. COVID-19
    Helpful (4)

    "Great CoWorkers, Very Poor HR, and a terrible way to handle Covid."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Quality Engineer in Cottonwood Heights, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MasterControl full-time for less than a year

    Pros

    Very open and fun working environment in office. My Co-workers we very willing to teach and mentor me on things i didn't know. They go out of their way to make employees feel a part of the culture and work pretty diligently to ensure culture fit before you're hired.

    Cons

    They pretend to be very open about managements decisions and where the company is headed with things, but have very little actual follow through. They ran challenges between employees but never actually awarded anything or announced any winners. HR department and leadership needs a very thorough overhaul.

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  7. COVID-19
    Helpful (7)

    "COVID-19 Layoffs Reveal, Not The Company I Joined (Non-Labs Review)"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MasterControl full-time for more than a year

    Pros

    The on-site benefits are quite nice. I loved meeting with Dr. Jackson and working with Alisa Allen, the on-site massage therapist. MasterControl has multiple wellness rooms which were a lifesaver when I wasn't feeling well or when I needed a breather. The wellness options MasterControl provides have changed my life for the better. I now know how meditation, stretching, and proper breaks can change your entire perspective on life and increase your base-level happiness and ease (without any quackery mumbo-jumbo). More companies should have such thoughtful, caring massage therapists and should encourage basic wellness like MasterControl. Outside of management and executives, the employees at MasterControl are the salt of the earth. I will miss them dearly. They are hardworking, nice people who deserve all the best.

    Cons

    In my department, the layoffs saw all women leave the team. No men were let go, but all the women were. The choice is suspicious at best and disgusting at worst. Regardless of if this is a coincidence or not, the team will be greatly changed by losing all diversity in the team. I doubt the culture will easily recover. The company cares more about optics than people. When tough times come, HR becomes sneaky and manipulative to maintain the #BestTeamOnThePlanet appearance. They didn't even let people say goodbye to their teams during the layoff which is beyond cowardly. Layoffs are difficult for any company, but they can be handled with compassion. Most importantly, the new EVP's that are being hired throughout the company are destroying the people who made MasterControl great for 10+ years. I understand the need to buckle down and focus on accountability to expand, but the new leaders are focused on ego, politics, and making themselves look good rather than improving their teams and getting results. They force their teams to meet impossible deadlines to complete ethereal goals that change constantly and then point to their teams for their own failures. There is no work/life balance at this company and all semblance of caring about individuals is lost by the wayside. MasterControl does not promote from within, ever. Any internal job postings are lateral moves at best, but manager roles or higher are always externally posted. Internal candidates are not considered. This is truly a shame since MasterControl has (or had) some eminently qualified employees who would have great perspective to bring to a management role and to the people higher up in the company. MasterControl does not provide any opportunity for Professional Development. Working at MasterControl is not a good idea long-term for this reason (among others). Compensation for non-Labs employees has always been lackluster. MC uses the benefits allowance to make their weak pay structure appear more robust, but when you crack the numbers and really look at everything, the employee comes up short to what HR promises. Specifically, their lack of sick pay makes their generic PTO allotment really weak. Companies with separate sick and vacation time offer more time off than MC's generic PTO which makes it difficult to take vacations because you need to cover sick time from the same small pot.

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  8. COVID-19
    Helpful (2)

    "Sinking Ship - Run Away"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MasterControl full-time

    Pros

    Good work from home and flexible scheduling. Easy job that requires little effort

    Cons

    MasterControl has become a very top heavy organization that solely rewards those within the family and church circle. While the company is attempting to change it's direction, it's about 5 years late to the party. It's laughable how long it has taken this company to get close to (but can't seem to top) $100M in revenue. Not a single bit of diversity here - nothing but BYU graduates that will struggle to take this software company into a global marketplace. There will come a time the family grows tired of wasting money on this endeavor, outsource all development overseas, and seriously downsize. Go work somewhere else. "Leadership" is an absolute joke. Everyone just sucks up to the CEO to keep their high paying jobs as long as they can. CEO takes more vacation time than anyone you've ever seen - rarely works.

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  9. "Amazing company!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MasterControl full-time for less than a year

    Pros

    Company truly cares about its employees

    Cons

    Unclear position description and role

  10. "Amazing company & great culture. It just needs better product vision."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cloud Architect in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MasterControl full-time for less than a year

    Pros

    Just an amazing company in terms of people, benefits and overall happiness in the workplace.

    Cons

    As the company grows due to its success I've noticed there is a mismatch in product leadership and who we are as a company. Concerned with some of the decisions that have been made as of late.

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Found 71 reviews