Mercy Housing Reviews | Glassdoor

Mercy Housing Reviews

Updated March 22, 2017
58 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Jane Graf
20 Ratings

58 Employee Reviews

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Pros
  • The benefits are sufficient, but the non-paid benefits are great (shortened days before holidays, picnics, celebrations, etc (in 4 reviews)

  • nice people to work for and 11 paid holidays (in 3 reviews)

Cons
  • Operates more like a corporation instead of a non profit (in 6 reviews)

  • Upper management shows no respect for site level staff (in 4 reviews)

More Pros and Cons

  1. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Rome, GA
    Current Employee - Property Manager in Rome, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for! Management cares about the employees. The ADO and VP are very understanding and help when needed.

    Cons

    The work can get stressful at times. You just have to learn time management to stay on top of responsibilities.

    Advice to Management

    Management does an excellent job supporting the staff. The only thing that I can advice is to keep up the good work!


  2. Helpful (1)

    "Sad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Sacramento, CA
    Current Employee - Property Manager in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mercy Housing full-time (More than 8 years)

    Pros

    Decent benefits. Good mission and values.

    Cons

    Unfortunately, Mercy doesn't feel it is necessary to show respect, justice, and mercy to their lower level employees. Upper management shows no respect for site level staff. They regularly add burdensome unnecessary rules, require reports that they don't read, and show lack of understanding of the populations we serve. Morale is at an all time low. Site level staff is miserable throughout our region.

    Advice to Management

    Follow your mission and values. My ADO couldn't even define mercy. Said she wasn't sure what it meant. Sad.


  3. Helpful (2)

    "Front desk clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Clerk in San Francisco, CA
    Former Employee - Front Desk Clerk in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mercy Housing full-time (More than 10 years)

    Pros

    The residents, the stated mission, nicer buildings than other local providers.

    Cons

    Desk Cerks , Janitors, and Mainenance employees seem to be looked on, by management, as pests they have to deal with, and as untrustworthy at the very least , But there is no behavior by them to justify this. It often feels as though the Janitors and Desk Clerks, are the ONLY people who know, care, or really interact meaningfully with residents, and it seems to be threatening to managers who live in their own little worlds! Unvalued and resented when we report " issues" that cause management ANY work. ( shooting the messenger is common practice). A very major problem is that building managers and the property managers above them seem to have NO training in good supervision practices or communication skills. Some can barely communicate in English and the managers AND so called " social workers" are often gone or locked in their offices hiding from residents. Too top heavy and too much IGNORANT micromanagement. Bullying, of residents and front line workers all too common. It's sad how " dumbed down" this company has become.No one should stay here for more than a year.

    Advice to Management

    To Denver: HIGHLY SUGGEST ANONYMOUS JOB SATISFACTION SURVEYS OF CLERKS AND JANITORS. Should be ANONOMOUSLY CONDUCTED BY SNAIL MAIL, as retaliation is a very valid fear, and people will not be honest without this provision.

    All managers in supervisory capacity need TRAINING in dealing with people! This is NOT taken seriously enough and employment laws are increasingly flaunted , by the whimsy of ignorant and insecure managers.

    To Managers;
      What goes around comes around. The latest tendency to nit pic, and pressure older employees ( most of whom CARE about doing a " GOOD JOB"), to leave , or be constantly fearful of firing, creates a hostile work environment, by legal and literal definition. It is extremely contrary to effective teamwork, and it seems to be directed by the Property Managment level. Word gets around, between buildings, and may soon result in Collective Action and complaints to regulatory and other outside agencies. Get QUALITY training in EFFECTIVE supervision, and Tou may solve the real issues that frustrate you.


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  5. Helpful (2)

    "Employees on site have no Voice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Sacramento, CA
    Former Employee - Property Manager in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mercy Housing full-time (More than 8 years)

    Pros

    Benefits, paid holidays, mission statement

    Cons

    Upper management could care less about on site employees, pay is unfair, its about who you know not what you know

    Advice to Management

    Pay attention to the employees, pay appropriately, and give promotions from within


  6. Helpful (1)

    "Employee Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Oakland, CA
    Current Employee - Front Desk Agent in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mercy Housing full-time (More than a year)

    Pros

    Many great residents to help and be an example for.

    Cons

    Poor management
    Inconsistent rules and policy enforcement

    Advice to Management

    Take real world situations seriously
    Do not allow anti law enforcement behavior


  7. Helpful (2)

    "Too much change"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician in Sacramento, CA
    Current Employee - Maintenance Technician in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mercy Housing full-time (More than 5 years)

    Pros

    Benefits are great. Residents make it worth while. Stable company in the sense it's not fee managed. Peers help out when possible

    Cons

    Nobody cares anymore. Pay is too low and bonuses are a joke. 3% yearly raise. Moral is low. No training


  8. "Resident Service Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Service Coordinator in Savannah, GA
    Current Employee - Resident Service Coordinator in Savannah, GA
    Neutral Outlook
    No opinion of CEO

    I have been working at Mercy Housing (Less than a year)

    Pros

    Thus is a great organization to work for as it has great benefits!

    Cons

    No room for growth in that particular job title.

    Advice to Management

    Be mindful of the long hours we pull without pay.


  9. Helpful (1)

    "Compliance"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Specialist in Aurora, CO
    Former Employee - Compliance Specialist in Aurora, CO
    Recommends
    Approves of CEO

    I worked at Mercy Housing full-time (More than a year)

    Pros

    Very good people to work with and good training opportunities

    Cons

    Working downtown -taking light rail or paying for parking


  10. "Assistant Controller"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    Pros

    Great feel good company to work for.

    Cons

    Lots of departmental changes, some seemed to be made just for the sake of change.


  11. "Area Management Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Management Specialist in Denver, CO
    Former Employee - Area Management Specialist in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mercy Housing full-time (More than a year)

    Pros

    Very Good Staff of people to work with

    Cons

    Need more advancement opportunities in the Georgia Region


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