Merkle Reviews | Glassdoor

Merkle Reviews

Updated September 20, 2017
446 reviews

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3.4
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Merkle Chairman and CEO David Williams
David Williams
258 Ratings

446 Employee Reviews

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Pros
  • The extremely generous work-from-home policy and great benefits definitely stand out as the biggest pros (in 34 reviews)

  • Depending on the account, there are some very smart people to work for (in 58 reviews)

Cons
  • Hard to establish work life balance (in 53 reviews)

  • Long hours due to client demands (in 30 reviews)

More Pros and Cons

  1. Featured Review

    "Wonderful company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Denver, CO
    Current Employee - Account Director in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merkle full-time (More than 5 years)

    Pros

    Smart people, management listens, great leadership and mentoring, flexibility to balance life and work, excellent learning and growth opportunities, transparency from executive leadership, good programs to recognize contributors and successes at all levels of the company

    Cons

    Hours can be long and sometimes resources are stretched thin, but it's expected given the industry, and there are ways to balance it

    Advice to Management

    Continue to stay transparent and informative in the face of growth and acquisition - hearing from and having access to approachable leaders at the top of the company is one of the things that really works at Merkle

    Merkle Response

    Sep 21, 2017 – People Department

    Thank you for taking the time to write such a great review! We really appreciate your feedback and advice to management. Thank you for being a dedicated part of the team for more than five years... More


  2. "Great company to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst, Paid Search in Charlottesville, VA
    Former Employee - Senior Analyst, Paid Search in Charlottesville, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Merkle full-time (More than 3 years)

    Pros

    Extremely smart, and driven people that foster an amazing environment to learn & innovate.
    Local leadership is awesome.
    Training is extremely comprehensive, and an incredible way to quickly gain Digital Marketing experience.
    Colleagues & Clients get a 10/10.

    Cons

    Very corporate, corporate red tape, corporate bureaucracy.
    Lost the small business feel and community ties in acquisition.

    Advice to Management

    Focus on People, and keeping them happy & motivated then success & growth will follow. New acquisitions don't provide any reward for the little guys on the ground.

  3. "Layoffs and No Transparency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Merkle full-time (More than a year)

    Pros

    You'll work with great people on any account, everyone is intelligent and knows their job
    Client work is interesting, nothing spectacular though
    Benefits are average

    Cons

    Company is in contract to meet valuation for their Dentsu Aegis acquisition, leading to heavy rounds of layoffs and lots of re-org.
    Executive leadership has no insight into the day-to-day, making decisions that really emphasize how disconnected they are at a project level
    Compensation is below average
    Work Life Balance is subjective to the account, I've met multiple individuals working 12+ hours a day for years


  4. Helpful (9)

    "Not yet ready to play on the West Coast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Analyst
    Former Employee - Lead Analyst
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Merkle full-time (More than a year)

    Pros

    Great work/life balance. Ability to work from home. The job generally isn't challenging; you will not be stressed out here.

    Cons

    Merkle bought the company I was working at in the Seattle area and showed that it isn't yet ready to be an employer on the west coast. Without going into details, suffice it to say that much of the staff has voluntarily quit to find better opportunities in the area, including myself.

    There have also been a couple rounds of layoffs at the office further decreasing headcount. People at the office are bored, underworked and there is a general question going around of "Why did Merkle even bother buying us?" Even senior leadership has acknowledged that they aren't sure what to do with the office.

    If you are looking at Merkle's HQ, things may be better. But if you're looking at their Seattle/Bellevue office, I would recommend you look elsewhere.

    Advice to Management

    Figure out how you want to do business on the west coast. Simply buying a company and hoping for the best doesn't work to retain top talent.


  5. "Great first Developer Job - Email Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Email Developer in Denver, CO
    Former Employee - Email Developer in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Merkle full-time (More than a year)

    Pros

    Worked as an email developer. At the time Merkle hired a lot of young developers. There was a great sense of camaraderie and socialization between employees.
    Opportunities to improve upon processes. Good communication across Client Services and Email Dec team. Sort of had unlimited PTO.

    Cons

    Burn and Churn. Fast pace, high stress production environment from 9-6 most days. Little room to grow out of email development into web development. Not many opportunities to voice concern. Felt at times like a line factory of email production.


  6. Helpful (1)

    "Executive in Analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director
    Current Employee - Senior Director
    Negative Outlook
    Approves of CEO

    I have been working at Merkle full-time (More than 3 years)

    Pros

    great people, good network, interesting clients

    Cons

    changes in executive ranks from DAN acquisition have caused issues, executives disconnected from the organization

    Advice to Management

    be more diligent in who you hire/fire.


  7. Helpful (2)

    "Too Top Heavy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in New York, NY
    Former Employee - Associate Director in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Merkle full-time (More than 8 years)

    Pros

    Flexibility to work from home

    Cons

    Poor communication throughout the company from upper management; constantly reorganizing company without assessing what worked vs what didn't work; poor documentation of goals and objective for employees to advance within the company

  8. "Great people, average work, poor compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SEM Analyst in Charlottesville, VA
    Former Employee - SEM Analyst in Charlottesville, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Merkle full-time (More than a year)

    Pros

    The people I worked with at Merkle were awesome: supportive & positive to work with. Fun office environment, plenty of resources dedicated to company & team culture, flexible PTO policy. Unparalleled snack closet.

    Cons

    Compensation isn't close to competitive for entry-level positions. Analysts are effectively asked to be "yes-men" for clients , which causes unreasonable scope of work when on multiple clients. Not a lot of room for creative problem solving; most work analysts do is highly procedural without a lot room for analytical creativity. High attrition has led to understaffing which leaves analysts overworked & underpaid.

    Advice to Management

    Continue to invest in your employees through training & culture development. Start paying entry-level employees a competitive salary.


  9. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Merkle full-time

    Pros

    Depending on the account, there are some very smart people to work for. Overall work/life balance was good, but this also depended on the account.

    Cons

    While senior management tired to come off as open, it often came off as fake and not very transparent.


  10. Helpful (7)

    "Use You Up and Spit You Out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Columbia, MD
    Former Employee - Senior Business Analyst in Columbia, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Merkle full-time (More than 3 years)

    Pros

    Great client list and interesting work

    Cons

    Sales over promises clients to get the sale and then pushes operations to the breaking point and blames them when client expectations are not met

    Advice to Management

    Stop pushing employees to the breaking point.


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