Merkle Reviews | Glassdoor

Merkle Reviews

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Found 277 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
72%
Approve of CEO
Merkle CEO David Williams
David Williams
165 Ratings
Pros
  • "Flexible including remote work-from-home options for many positions(in 47 reviews)

  • "Flexible hours and focus on work-life balance at all levels of the company(in 30 reviews)

Cons
  • "Be prepared to have no work/life balance(in 61 reviews)

  • "Expected to work long hours or else people look at you weird if you leave at 5PM every day(in 35 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Senior Business Systems Analyst"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Business Systems Analyst in Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Merkle full-time for more than 2 years

    Pros

    Great Benefits Flexible in working in office or home Fantastic work atmosphere Super Smart People

    Cons

    I have not found any cons yet

    Advice to Management

    None

  2. Helpful (3)

    "Don't work here unless you are desperate for a job"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SEM Analyst in Charlottesville, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merkle full-time

    Pros

    Learn new skills: SQL, Excel, etc. Meet some really great people. Young and friendly atmosphere

    Cons

    Terrible compensation plan. Entry level position salary does not match the work you are expected to. Expect to juggle multiple clients and staying long hours on more than one occasion for very little play Upward mobility is limited Abuse of power from managers Ego trip by people in management position Respect boundary can be crossed

    Advice to Management

    Pay fairly. Change the existing culture. Do something.

  3. Helpful (3)

    "Lack of Upward mobility and poor Career Advocacy"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Marlborough, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Merkle full-time for more than 6 years

    Pros

    If you are a self starter and require little direction you will thrive here.

    Cons

    Biggest issue is employees are held to strict time card submissions, utilization targets and self review submissions while the career advocates aren’t held accountable for assisting employee’s career growth. Promises of promotions is the norm. Hard work does not equal upward mobility.

    Advice to Management

    Set goals for career advocates including employee advancement goals, career pathing, and making sure managers meet with employees on a regular scheduled cadence.

  4. Helpful (1)

    "Overall a good place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Hagerstown, MD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Merkle part-time for more than a year

    Pros

    Pay is ok Not hard work Manager tries to create a positive environment for workers Opportunities for advancement

    Cons

    Lack of benefits No paid time off They don’t always follow through with training you on new clients They call it part time, but your effectively working 40 hrs a week just not being paid for lunch Timed breaks and lunch that need to be 15 or 30 minutes exactly No where to park for employees as the parking lots are always full

    Advice to Management

    Provide better incentives for employees

  5. Helpful (5)

    "fix your issues"

    StarStarStarStarStar
    • Overall
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee in Hagerstown, MD
    Doesn't Recommend
    Neutral Outlook

    I worked at Merkle part-time for more than 4 years

    Pros

    Good coworkers, very nice company outings and dinners and holiday events

    Cons

    Low pay, stressful environment, rude managers and higher personnel, worked long hours just to not get the benefits of a full time employee, issues when it came to your child being sick

    Advice to Management

    Fix your managers and higher personnel attitudes and I bet you will keep more employees longer

  6. "Great People, Too Coporate"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Manager in Charlottesville, VA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Merkle full-time for more than 6 years

    Pros

    Great culture & people. Managers who care. Great training program.

    Cons

    Slow upward mobility. Client teams can be too large. Employee happiness not on same level as client.

  7. Helpful (8)

    "Work Hard and—Work Even Harder"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Merkle full-time for more than 4 years

    Pros

    —From what I understand, Merkle pays better than most agencies. —Has a very entrepreneurial spirit at times although the mentality of corporate (headquartered in Maryland) is making it just that: corporate. So often doesn't have that agency vibe. —Can offer clients wide range of services.

    Cons

    —Be prepared to have no work/life balance. Kiss your pets and kids goodbye. —Teams are understaffed and therefore overworked. —VPs on the account side can be unreasonable (see above). Some shouldn't be managing people. I'm not saying they're not talented at what they do, but often these very bright leaders are not the best to oversee staff. While I did not experience such behavior, I saw first-hand how poorly some...

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    Advice to Management

    —Less "fiddle while Rome burns" —Hire more staff. Just because your huge salaries, bonuses and other perks justify having to work insane hours, the lower level employees (director-level and below) deserve more help. This is one reason it's hard for them to retain good employees. —The Chicago office seems less happy than other satellite offices around the US and abroad. They definitely get worked the hardest.

    Merkle Response

    March 11, 2019HR Administrator

    Thank you for your feedback. We believe that we have strong leadership at Merkle and continue to focus on developing leadership skills continually by offering developmental training such as our Fundamentals of Leadership. We take your comment about staff being treated unfairly ...

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  8. "Overall Great Experience"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Charlottesville, VA
    Recommends
    Positive Outlook

    I have been working at Merkle full-time for more than a year

    Pros

    The people in my office are all awesome, friendly, helpful people. They are knowledgeable and I've learned a lot from them. The VP of our Department is a fair leader and empowers you to make a lot of tech decisions.

    Cons

    It's basically helping big companies market, so not the most passionate mission. But the work is still interesting.

    Advice to Management

    Keep up the good work, a little faster decision making would be helpful. Sometimes we can be left in limbo and it would be good to know what's going on.

    Merkle Response

    March 11, 2019HR Administrator

    We are so glad that you are enjoying your experience at Merkle. Thank you for such a positive review. We are so glad to have you as part of the Merkle Team! #MerkleProud

  9. Helpful (3)

    "Decent Company with room for improvement"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Columbia, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Merkle full-time for more than 4 years

    Pros

    Work hard play hard environment. Culturally diverse, Company is always looking to expand globally.

    Cons

    Work life balance is not the best. Compensation could be better. Management quick to change direction with minimum warning. Company over works their employees to some degree.

    Advice to Management

    Pay more attention to the worth of your team members. Appreciate their value.

    Merkle Response

    January 29, 2019HR Administrator

    Thank you for your review. As our company grows and evolves, it does result in a lot of change. However, we do try to be as transparent as possible with our employees and send out company-wide communications about exciting changes to Merkle. We value each employee's contributions ...

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  10. Helpful (26)

    "Terrible Company Stay Away"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Display Associate in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Merkle full-time for more than a year

    Pros

    Above average pay and compensation

    Cons

    Awful Culture, Leadership lack skills, they are trying to get into marketing and advertising but it’s not what they do and they are terrible at it. Worst agency I’ve ever been at. Hell I never even spoke to HR the entire time I was there except for one day when they told us we are all getting laid off because they lost an account which they lost because they failed to do anything innovative.

    Advice to Management

    When you lose an account, you take care of your employees. You give those who moved their families in order to help out your business, and those who work on the weekends and often time 12 hour days a severence package. What you don’t do is make their last day the last day of the month so you don’t have to pay health insurance for the next month (even though it usually takes 30 days to get enrolled in isursnce at your...

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    Merkle Response

    January 29, 2019HR Administrator

    We are sorry to hear that you did not have a great experience. Merkle's HR department has an open door policy and we provide many channels to contact us. We encourage all of our employees to contact a member of the HR department without hesitation with any concerns. We did recently ...

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Found 277 reviews