ModusLink Reviews | Glassdoor

ModusLink Reviews

Updated Jun 7, 2019

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Found 113 reviews

2.3
StarStarStarStarStar
Rating TrendsRating Trends
21%
Recommend to a Friend
38%
Approve of CEO
ModusLink CEO James R. Henderson
James R. Henderson
24 Ratings
Pros
  • "Great benefits, job was positive and challenging(in 7 reviews)

  • "(in 5 reviews)

Cons
  • "Upper management has gutted so many critical positions and now wonders why band-aids won't fix these self-inflicted wounds(in 6 reviews)

  • "Worked some holiday rushes and long hours to fill orders(in 4 reviews)

More Pros and Cons
  1. "Client Mngmt Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative in Bloomington, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ModusLink full-time for more than a year

    Pros

    Great benefits, job was positive and challenging.

    Cons

    Hired a sales rep that ultimately closed down plant in our location.

    Advice to Management

    Dont sell out.

    ModusLink2018-01-19
  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - POP Customer Service in Orem, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ModusLink full-time for less than a year

    Pros

    Good place to work for the money

    Cons

    laid off due to budget cuts

    ModusLink2019-06-01
  3. "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ModusLink full-time for more than 10 years

    Pros

    Not much can be said good about the company at this time

    Cons

    Top management, the way people are treated, lack of professionalism, nobody follows process

    Advice to Management

    Stop cutting the people that know the process and take care of them before they leave or letting them go.

    ModusLink2019-06-07
  4. "Decent call center with decent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orem, UT

    I worked at ModusLink full-time for more than a year

    Pros

    Starting pay is good for the area. Reasonable flexibility with students.

    Cons

    Similar cons as to other calls centers. Experience may be account dependent. Difficult to get raises.

    ModusLink2019-04-02
  5. "Great temp agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Orem, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ModusLink full-time for more than a year

    Pros

    Nice offices, friendly managers, has a great break room.

    Cons

    It is a temp agency, different logistics then working for a regular company.

    ModusLink2019-03-26
  6. Helpful (2)

    "Clean House"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ModusLink full-time for less than a year

    Pros

    Lots of opportunity to advance because someone walks out the door literally every day.

    Cons

    New management Team surrounding themselves with Ex Genco and FedEx employees and pushing good talent out the door.

    Advice to Management

    Clean House and start over.

    ModusLink2019-03-20
  7. Helpful (2)

    "Management uses buddy buddy rule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reach Truck Operator in Smyrna, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ModusLink full-time for more than a year

    Pros

    Sometimes flexible Work is easy Not much more then that.

    Cons

    Management points fingers (its the moduslink way) Management plays blame game, you are the scapegoat. They expect you to do overtime the day of ( they never know) Management does not know hoe to treat valued employees. You are expendable. Management is top heavy. Turn over rate is pretty high. Management uses the buddy buddy system. All employees including managers discriminate. The illegitimately call people...

    Show More

    Advice to Management

    Get rid of all the management. The whole place needs to be audited by the IRS and the SEC, EEOC need to investigate them ASAP!!

    ModusLink2019-02-12
  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ModusLink full-time

    Pros

    Great customers and some of the best people around

    Cons

    The company does not care about their employees

    ModusLink2018-10-26
  9. "Poor upper management strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ModusLink full-time

    Pros

    There are just a hand full of people that make this place worthy of leaving anything in the Pros section.

    Cons

    Upper management has gutted so many critical positions and now wonders why band-aids won't fix these self-inflicted wounds.

    Advice to Management

    Don't call 30 people into a conference and tell them some of them are about to get fired in half an hour and some won't, especially when only 2 people get fired. This was psychologically damaging to the morale of not only us directly involved on that call but to everyone company-wide who heard about it. Become more involved in repairing day-to-day operations on the floor because in this industry everything trickles...

    Show More
    ModusLink2018-11-06
  10. "The ones behind the curtain of some of the world’s best companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ModusLink full-time

    Pros

    In a word: Clients. We get to work every day with people from companies ranging from Fortune 50 to Start-up to get their products to market globally in the fastest, most cost-effective way possible. Always improving, changing, learning, and solving new problems.

    Cons

    Being a global company that is so adaptive to what each client needs locally means we don’t get the benefits that centralized companies probably take for granted. Things like internal communication, large project management, enterprise-wide change management, and keeping all sites and functions aligned and current on strategic initiatives requires much more effort than most companies have to exert.

    Advice to Management

    Risk over-communicating (but not by email) - resume monthly Town Hall calls across all sites and encourage employees to ask questions and share successes their peers may benefit from. Invite a client, supplier, or partner to join from time to time as guest speakers.

    ModusLink2018-08-15
Found 113 reviews