Moz Reviews

We're so glad that you had a great experience at Moz! We are proud of the people-centric culture that we've built -- focused on providing great experiences for our customers, community and Mozzers . We will continue to leverage and evolve the best parts of our culture and work on the parts of it that could be better. Thanks for your encouragement!... MoreLess

First, I am sorry you had a bad experience at Moz. We are committed to building an inclusive environment where people are constantly learning and can do their best work.  We have core values that support this vision: Transparency, Authenticity, Generosity, Fun, Empathy, Exceptional. Fostering diverse communities and perspectives is not easy; we will not give up on our pursuit of those values. 

I agree with you that we have incredibly talented and hardworking people at Moz. They have integrity, determination, and courage. They speak up, disagree, and then commit and move forward. Like every company, when people leave, it's for a lot of different reasons. If you want more information about our company performance, please search for “Moz annual report” in Google. We’re very transparent about when we have been profitable over the years, and when we decide to go intentionally negative. We also share a lot of information about the team and our culture.
 
Unlike many companies, Moz does not attempt to be neutral/agnostic on many issues. We don't have a political test, but we do have a values test. We're not afraid to advocate for things we believe in, like equal rights, paid leave, equal pay, the environment, and other issues that we believe weaken our communities. We are human, and although we sometimes miss the mark, we never stop trying to uphold our beliefs and values.  

The lines between personal views and company views can be blurry and confusing. In our connected world, I understand why it's easy at times to conflate the humans at Moz with Moz. Depending on the context, they *may* be acting on behalf of Moz. Or they may not. We have many amazing, passionate, opinionated people at Moz. I think it's great that people are civically engaged and share their personal views. It's one of the great things I love about the freedom we have in this country. That doesn't mean that Moz endorses those employee viewpoints. And I don't assume that every employee endorses Moz's views 100% of the time either. 

Again, I'm sorry that you did not enjoy your Moz experience. We aim to do much better. We appreciate you taking the time to share your feedback.  In particular, if there is something specific you witnessed about sexism/favoritism, I would love to hear from you directly. That behavior is not okay at Moz. ... MoreLess

Hi friend... Rand from Moz (founder) replying. Just wanted to say that:

A) Totally empathize with you. I also experienced depression in my personal/professional life at Moz, and it was awful and frustrating and brought out the worst in me. I hope you're getting help -- therapy and professional coaching really helped me, as did changing up my personal health habits. If you ever want to talk about it, just reach out (rand at moz dot com)

B) I'm really sorry you had an awful experience here. I know (better than most) that Moz isn't perfect. It's a great match for some, and not for others. And sometimes, circumstances or experiences or a domino effect of bad crap can hit. I wish we were immune to that, but that's not reality (I'm not even sure if it's possible).

C) If you have specific feedback about bad behavior or acts you felt were not TAGFEE and you want to let me (or anyone else here know), we'd love to listen and improve. I know that's a tough ask considering you've left and probably don't have great feelings about your time at Moz, but I know that the leadership team cares, the managers care, and they want to do the right thing. It's just really hard to do that/be that all the time (certainly I'm plenty guilty of not being that all of the time myself).

Wish you well and hope you've landed somewhere you love.
Best,
Rand... MoreLess

Hi -- I appreciate your thoughtful review. We are very proud of the culture we have fostered at Moz and we are working hard to build on the parts that have made Moz a special place. We have come a long way since this summer and we still have work to do. I am pleased that we have been able to continue with almost all of the benefits and perks, including Paid PAID vacation (which you mentioned). We recently asked Mozzers for feedback on how they are feeling about Moz and our future. We received some excellent, actionable feedback and are working hard to re-establish trust and belief across the company. Thanks for rooting for us, it means a lot!... MoreLess

Thanks for your feedback and all your efforts in helping make Moz a great company!

Thank you for the feedback, and for the three years of service. Your comment about innovation being stymied in part due to the employee culture is insightful. We are working to improve the ability for engineers to contribute and advance their careers in a lower growth environment. One of the ways we are are exploring is by allowing engineers to lead work on a project basis and have significant discretion on the team direction and work prioritization.... MoreLess

(Hi, Rand from Moz replying here) I hear you. Growing a company is hard. Being at a growing company is hard, too. And in the last couple years, I agree with some of your critiques. Folks seek out social connections at work, and that can often feel like cliques. I don't think you want management to get involved and try to prevent that sort of thing or even to guide it, and I imagine it's something that happens (and can be a force for good) at any company over a certain size.

I also agree that we did a lot of throwaway work in the past few years, especially since we shut down a couple products recently. That certainly sucks, but it's also part of the culture of experimenting and learning -- some lessons you learn are gonna be "well, that didn't work, so let's not do it/launch it/use it." Hard to know in advance, but painful nonetheless.

I disagree on the managerial support one. I don't doubt you felt this and that it was real for you, but everyone should expect support from their managers (not just at Moz) and if you don't get it, you should talk to a level up or to Rebecca or heck, to me or Sarah.

The "throw you under the bus" one is obviously the most concerning. I haven't seen that behavior, but if you want to drop me a line privately and let me know what happened with you, I will do my utmost to make sure it doesn't happen to others in the future. That $%^@ is not OK.

Thanks for the review and the feedback; hope wherever you find yourself in the future is a great place.... MoreLess