New Look Reviews | Glassdoor

New Look Reviews

Updated May 22, 2018
403 reviews

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2.9
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Alistair McGeorge
1 Rating

403 Employee Reviews

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Pros
  • The staff discount is 50%, amazing (in 78 reviews)

  • Good customer service experience, perks of the job 50% discount (in 75 reviews)

Cons
  • However, anytime you needed time off, it was a struggle - despite being on a 4 hour contract (in 16 reviews)

  • Very last minute in a lot of communication which makes it very difficult to maintain a work life balance (in 12 reviews)

More Pros and Cons

  1. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Mobile, AL
    Former Employee - Store Manager in Mobile, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at New Look (More than a year)

    Pros

    New challenges and experiences with professional company where the performance in retail management

    Cons

    Need to understand the required information

    Advice to Management

    Training programs


  2. Helpful (1)

    "Not bad for a student job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Approves of CEO

    I have been working at New Look part-time (More than a year)

    Pros

    discount used to be 50% off everything except sale and concessions but now it has gone down to 40% which is still quite good, but 50 was better obviously. because the rota is never set in stone you are able to let management know if you cannot make a shift which they will then probably ask you to find someone to cover it but if not they are usually understanding

    Cons

    They will post the rota and say "it may change" well what's the point of posting it then? How can anyone make plans if they don't know what hours they're working until sometimes 2 days before...if you're looking to work a lot of hours this is not the place to go as sometimes you will only get 4-8 hours a week.

  3. "Nice environment & culture"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Job rotation kept things interesting and the management staff were great.

    Cons

    I was signed to a 4 hour contract but was working over 25 hours per week.


  4. "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Look full-time (Less than a year)

    Pros

    Staff discount
    Friendly staff

    Cons

    Not enough hours, lots of weekends


  5. "Great First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at New Look full-time (More than 3 years)

    Pros

    Enjoyable job, met lots of great people and had the best manager I will ever have

    Cons

    Having to push store cards on customers

    Advice to Management

    Pay attention to hard working store managers who deserve recognition


  6. "Great place to work, helps supports my postgraduate studies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at New Look part-time

    Pros

    Great people and environment, flexible hours, allowing my to do my studies alongside

    Cons

    Sometimes it can be a bit too target driven and then work doesn't become enjoyable


  7. "When it’s good, it’s good (which isn’t often)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Cwmbran, Wales (UK)
    Current Employee - Sales Assistant in Cwmbran, Wales (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at New Look part-time (Less than a year)

    Pros

    The discount of 40 % is a pro but that’s all I can think of :’) other than you makes a lot of friends :)

    Cons

    Don’t seem to understand the balance between work and social life and also the fact that many of us working still go to school which can be an issue, especially around exam time

  8. "Part-time was enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Adviser
    Former Employee - Sales Adviser
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at New Look part-time (Less than a year)

    Pros

    - 25% discount tickets
    - Staff discount (which has now been reduced)
    - Gain experience with customers and tills
    - Good for part-time work. Especially if you are a student
    - Can wear whatever you want

    Cons

    - Very untidy and cheap environment
    - Lots of online training is required and not enough in-store training
    - Often overworked and requested to do additional hours which were not in my contract
    - You are not allowed drinking water by the tills: really horrible in the summer when it is hot and you are on tills for hours.

    Advice to Management

    - Give better benefits to staff: discount, schemes, etc.
    - Improve working conditions


  9. "Graphic Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in London, England (UK)
    Former Employee - Graphic Designer in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at New Look full-time (More than 3 years)

    Pros

    Great team, a very creative environment, you will never be bored working there. Great benefits.

    Cons

    The management is not supportive enough when it comes to career progress and personal development.

    Advice to Management

    Focus more on talent retention. Invest in people development and put a stop to micromanagement.


  10. "FAST moving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at New Look full-time

    Pros

    Friendly, 40% discount, fun place to work, great management

    Cons

    Work Life balance not great, long hours

    Advice to Management

    Become more flexible with work life balance


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