The expectations for the role were fairly high relative to the compensation offered. While the company frequently emphasizes “operational excellence,” my experience did not reflect that standard internally.
Training and onboarding were minimal. I repeatedly asked for guidance, clarification on processes, and opportunities to be included in team discussions or workflows so I could better understand expectations. Unfortunately, those requests were often met with silence or little follow-up, which made it difficult to align with the team’s approach.
Rather than providing structured onboarding or feedback to help course-correct, the environment felt more reactive. Issues were not addressed proactively, and when concerns eventually surfaced they were treated as grounds for termination rather than opportunities for improvement.
A stronger onboarding process, clearer communication, and a culture focused on coaching rather than fault-finding would go a long way toward improving the employee experience.
