PFSweb Reviews | Glassdoor

PFSweb Reviews

Updated November 6, 2018
239 reviews

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3.0
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PFSweb CEO Michael Willoughby
Michael Willoughby
105 Ratings

239 Employee Reviews

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Pros
  • "Good work environment, allow us utilize our skills and work with a long time" (in 13 reviews)

  • "Great place to learn and grow in the eCommerce industry" (in 5 reviews)

Cons
  • "There is no work-life balance at all" (in 11 reviews)

  • "no work life balance, but good team" (in 7 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than 5 years)

    Pros

    People are great, flexible schedule

    Cons

    can be stressful and minimal training


  2. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PFSweb full-time (More than 3 years)

    Pros

    Job security, the job is easy

    Cons

    Not enough opportunities for advancement in the company

  3. Helpful (2)

    "Good Place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX

    I have been working at PFSweb full-time (More than 10 years)

    Pros

    flexibility, some good managers, decent pay

    Cons

    lots of change recently that has impacted operations


  4. Helpful (3)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at PFSweb full-time (More than 5 years)

    Pros

    Public transportation is near because the office is downtown.

    Cons

    This company has poor management from the Director down. In order for you to move up in the company you have to be liked. Promotions are given on if they like you not your job experience or qualifications. Very few are given the opportunity to move from the Dallas office to the Corporate Allen office.

    Advice to Management

    Pay your agents more money and you will get agents that care about their jobs.


  5. Helpful (9)

    "I wouldn’t work here again ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Omni Agent in Dallas, TX
    Current Employee - Omni Agent in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PFSweb full-time (More than 5 years)

    Pros

    Easy job to get and maintain

    Cons

    Management sucks. They show favoritism very obvious too. Parking sucks. Shouldn’t have to pay to park at your job . Attendance point system sucks. High school-like setting. Management & co-workers constantly Gossip & there is sooo much drama.

    Advice to Management

    Don’t promote on favoritism, promote worthy people to high positions so your company can thrive. Not become high school’s 13th grade .


  6. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PFSweb full-time

    Pros

    Good people. Good environment. Easy job

    Cons

    No opportunity to grow in company


  7. Helpful (1)

    "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Dallas, TX
    Current Employee - Team Leader in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    Convenient Location, Great Coworkers , job Stability

    Cons

    Health Benefits , Communication, Pay

    Advice to Management

    Communicate more with your employers , better benefits and recognition

  8. Helpful (9)

    "does not really have an open door policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, OR
    Former Employee - Anonymous Employee in Dallas, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    Management is terrible supervisors and team leads need more training on how to treat people with respect and dignity.

    Cons

    Competitive wages but there is no room for growth.

    Advice to Management

    You really should support your employees and listen to them sometimes your client are not very realistic and they are not the ones that have to listen to your customers. You should be able to appreciate the hard work your employees do.


  9. Helpful (11)

    "Clients and Vendors are at risk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst in Allen, TX
    Former Employee - Credit Analyst in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PFSweb full-time (More than 5 years)

    Pros

    Pfsweb will hire ANYONE

    Cons

    Pfsweb do not value the privacy and protection of the vendor or client credit cards and their account Pfs have and continue to hire people at the Allen TX location who are ex convicts , felons ,convicted embezzlers , theives to work in credit risk and the fraud dept . No way is HR doing criminal background checks .. some of these folks mug shot can be found on google?? These same people make work place unsafe .

    Advice to Management

    Invest some money in a real criminal background check .. I just googled two names and one has a long rap sheet of larceny, using false ID’s the other convicted and served time for embezzlement


  10. Helpful (12)

    "Don't Trust the Positive Reviews - This Place is Tanking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    Interesting industry
    Some good people still there

    Cons

    Culture has been destroyed by "leaders" that only look out for themselves
    Massive turnover at all levels - never a positive
    Fake positive reviews (seriously, no cons?). Address the issues instead of creating false enthusiasm

    Advice to Management

    Everyone knows where the issues are, but nothing has been done. Sadly, it might be too late.


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