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    PFSweb Reviews

    Updated November 6, 2018
    239 reviews

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    Full-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    PFSweb CEO Michael Willoughby
    Michael Willoughby
    105 Ratings

    239 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Good work environment, allow us utilize our skills and work with a long time" (in 13 reviews)

    • "Great place to learn and grow in the eCommerce industry" (in 5 reviews)

    Cons

    • "There is no work-life balance at all" (in 11 reviews)

    • "no work life balance, but good team" (in 7 reviews)

    More Pros and Cons

    1. "Good Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PFSweb full-time (More than 5 years)

      Pros

      People are great, flexible schedule

      Cons

      can be stressful and minimal training

    2. "CSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at PFSweb full-time (More than 3 years)

      Pros

      Job security, the job is easy

      Cons

      Not enough opportunities for advancement in the company

      3. Join the PFSweb team
      See Our Latest Jobs

    3. Helpful (2)

      "Good Place to work"

      StarStarStarStarStar
      Current Employee - Anonymous Employee in Allen, TX
      Current Employee - Anonymous Employee in Allen, TX

      I have been working at PFSweb full-time (More than 10 years)

      Pros

      flexibility, some good managers, decent pay

      Cons

      lots of change recently that has impacted operations

    4. Helpful (3)

      "Poor Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Dallas, TX
      Former Employee - Anonymous Employee in Dallas, TX
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at PFSweb full-time (More than 5 years)

      Pros

      Public transportation is near because the office is downtown.

      Cons

      This company has poor management from the Director down. In order for you to move up in the company you have to be liked. Promotions are given on if they like you not your job experience or qualifications. Very few are given the opportunity to move from the Dallas office to the Corporate Allen office.

      Advice to Management

      Pay your agents more money and you will get agents that care about their jobs.

    5. Helpful (9)

      "I wouldn’t work here again ."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Omni Agent in Dallas, TX
      Current Employee - Omni Agent in Dallas, TX
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at PFSweb full-time (More than 5 years)

      Pros

      Easy job to get and maintain

      Cons

      Management sucks. They show favoritism very obvious too. Parking sucks. Shouldn’t have to pay to park at your job . Attendance point system sucks. High school-like setting. Management & co-workers constantly Gossip & there is sooo much drama.

      Advice to Management

      Don’t promote on favoritism, promote worthy people to high positions so your company can thrive. Not become high school’s 13th grade .

    6. "Manager"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at PFSweb full-time

      Pros

      Good people. Good environment. Easy job

      Cons

      No opportunity to grow in company

    7. Helpful (1)

      "Team Lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Team Leader in Dallas, TX
      Current Employee - Team Leader in Dallas, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at PFSweb full-time (More than a year)

      Pros

      Convenient Location, Great Coworkers , job Stability

      Cons

      Health Benefits , Communication, Pay

      Advice to Management

      Communicate more with your employers , better benefits and recognition

    8. Helpful (9)

      "does not really have an open door policy"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Dallas, OR
      Former Employee - Anonymous Employee in Dallas, OR
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at PFSweb full-time (Less than a year)

      Pros

      Management is terrible supervisors and team leads need more training on how to treat people with respect and dignity.

      Cons

      Competitive wages but there is no room for growth.

      Advice to Management

      You really should support your employees and listen to them sometimes your client are not very realistic and they are not the ones that have to listen to your customers. You should be able to appreciate the hard work your employees do.

    9. Helpful (11)

      "Clients and Vendors are at risk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Credit Analyst in Allen, TX
      Former Employee - Credit Analyst in Allen, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at PFSweb full-time (More than 5 years)

      Pros

      Pfsweb will hire ANYONE

      Cons

      Pfsweb do not value the privacy and protection of the vendor or client credit cards and their account Pfs have and continue to hire people at the Allen TX location who are ex convicts , felons ,convicted embezzlers , theives to work in credit risk and the fraud dept . No way is HR doing criminal background checks .. some of these folks mug shot can be found on google?? These same people make work place unsafe .

      Advice to Management

      Invest some money in a real criminal background check .. I just googled two names and one has a long rap sheet of larceny, using false ID’s the other convicted and served time for embezzlement

    10. Helpful (12)

      "Don't Trust the Positive Reviews - This Place is Tanking"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at PFSweb full-time (Less than a year)

      Pros

      Interesting industry
      Some good people still there

      Cons

      Culture has been destroyed by "leaders" that only look out for themselves
      Massive turnover at all levels - never a positive
      Fake positive reviews (seriously, no cons?). Address the issues instead of creating false enthusiasm

      Advice to Management

      Everyone knows where the issues are, but nothing has been done. Sadly, it might be too late.

    Showing 239 of 259 reviews
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