PFSweb Reviews | Glassdoor

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PFSweb Reviews

Updated February 16, 2018
200 reviews

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3.4
StarStarStarStarStar
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Approve of CEO
PFSweb CEO Michael Willoughby
Michael Willoughby
80 Ratings

200 Employee Reviews

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Pros
  • Good work environment, allow us utilize our skills and work with a long time (in 10 reviews)

  • Best place to learn, Lunch, Hike, (in 5 reviews)

Cons
  • It can be hard to juggle a work life balance during these months (in 12 reviews)

  • No job guarantee , no work life balance (in 8 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than 5 years)

    Pros

    People are great, flexible schedule

    Cons

    can be stressful and minimal training


  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PFSweb full-time

    Pros

    Great people to work with. They have great training that prepares you to get on the floor. They are located on a bus route.

    Cons

    Certain supervisors and teams leads show favoritism. Supervisors sometimes will pick and choose wether they want to take sup calls or not

  3. "You're on your own"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator in Dallas, TX
    Current Employee - Windows Systems Administrator in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    In IT you're managment is good about leaving you to your own work.

    Cons

    No training, you better hope they like you, terrible communication (get it in writing or it will come back to bite you), to much use on temps, insurance is super expensive ($400 a month for the only PPO option) HSA options are terrible and not worth much. If you work in Allen, there a few nice perks. If you work in Dallas there are none.

    Advice to Management

    Car about your employees more.


  4. "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PFSweb full-time (More than a year)

    Pros

    Great environment. There are a Yoga teacher. time to time we play games ( basketball, soccer... ) in working hours They are actually trying to be like google, facebook

    Cons

    Nobody knows what they are doing. They hire expert then start telling them what they need to do instead of listening to them.

    Advice to Management

    Listen more it will give you more data to make better decisions.


  5. Helpful (2)

    "Seeking employment elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Management in Allen, TX
    Former Employee - Program Management in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PFSweb full-time (More than 3 years)

    Pros

    Good first job for recent college graduates.

    Cons

    -Low pay
    -Work cliques, as they mostly hire out of one college
    -High employee turnover
    -Poorly structured training...IF any
    -Q4 is the busiest & most stressfull
    -No work-life balance
    -Benefits are not great

    Advice to Management

    -Know how to create an environment in which people experience positive morale and employees are motivated to work hard for the success of the business.
    -Help people grow and develop their skills and capabilities through formal education and structured, on-the-job learning. Make employee career and personal development a priority in the workplace. Employees need to feel as if their manager cares about their careers and progress.
    -Build effective and responsive interpersonal relationships. Reporting staff members will respect your ability to demonstrate collaboration, respect, trust, and attentiveness. Good managers will create environments that foster community and inclusiveness.
    -Walk the talk.


  6. Helpful (2)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PFSweb (More than a year)

    Pros

    Alot of places to eat near downtown

    Cons

    Pay for parking, unprofessional place.

    Advice to Management

    Listen when your employees come to you with an issue.


  7. Helpful (2)

    "Great colleague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Allen, TX
    Former Employee - Program Manager in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PFSweb full-time (Less than a year)

    Pros

    Grat teams and great colleague.

    Cons

    It't difficult to advance and Management makes short term decisions instead of looking at the bigger picture.

  8. Helpful (1)

    "Great first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time

    Pros

    Great company culture, high expectations of employees, flexible, yet demanding management. Great place to learn and grow in the eCommerce industry.

    Cons

    Have yet to find any overbearing cons.


  9. "Fun place with good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Marketing Manager in Allen, TX
    Current Employee - Sales and Marketing Manager in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PFSweb full-time (More than 10 years)

    Pros

    Great people to work with--hard working, dedicated, respectful, entrepreneurial. Great benefits including health activities and sports teams, workouts onsite, occasional Taco Tuesdays, ice cream, and other treats make it fun. Competitive pay, good healthcare. Good long-term employment.

    Cons

    Some stressful times in some departments. Fourth quarter is high-stress, especially Black Friday and Cyber Monday because of the retail online holiday sales. But everyone pitches in together, making it exciting and rewarding.


  10. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PFSweb full-time

    Pros

    Great gifts from the different clients.

    Cons

    Too many I don’t know where to start.

    Advice to Management

    Clean out the entire call center and start over.


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