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PFSweb Reviews
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Full-timePart-timeApprove of CEO
Michael Willoughby
56 Ratings
Pros
Fun work environment, casual dress, free food and activities (in 8 reviews)
Great work environment; management really cares (in 7 reviews)
Cons
It can be hard to juggle a work life balance during these months (in 8 reviews)
Some management, call center environment (in 7 reviews)
![PFSweb Logo]()
"Cool job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at PFSweb full-time (Less than a year)
Pros
Dress Code
Modern work environment
Opportunity
Culture
Mission people can believe in
Talented people and leadershipCons
Going through M&A pains.
Some old guard that cannot get on board with new ways of thinking.Advice to Management
Most management is great. The ones that need advice don't understand where they fit in the company. A bit of an old vs new guard battle happening. New guard is winning and doing the right things though. If you feel like you are at the margins here, I would advise you look at your job and get to work improving things and learning the mission.
PFSweb 2017-07-20 08:12 PDTHelpful (2)
![PFSweb Logo]()
"Call Agent"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendDisapproves of CEOI have been working at PFSweb full-time (More than a year)
Pros
Pay was good for the work giving
Cons
Company was not professional at all.
PFSweb 2017-06-13 12:44 PDT![PFSweb Logo]()
"There are better employers in the same building"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at PFSweb full-time (Less than a year)
Pros
The Dallas office is centrally located. There is plenty of overtime during holiday season. Being at that location allows you opportunities to network with other professionals in the building.
Cons
Low pay. You have to pay for parking. All other employers in the building provide their employees with a parking garage discount except this company. Management can be unprofessional.
Advice to Management
Practice what you preach. Lead by example. Advocate for your team.
PFSweb 2017-05-23 02:05 PDTHelpful (2)
![PFSweb Logo]()
"Digital Agency"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at PFSweb full-time (More than 3 years)
Pros
In my years at the LiveArea Agency at PFSweb I've been given
-autonomy
-respect
-face-to-face communication with leadership
-A generous amount of responsibilityCons
As with any company, there are growing pains, but I feel confident in the tireless efforts of upper management to usher these expansions into a bright future.
PFSweb 2017-04-07 10:40 PDTHelpful (1)
![PFSweb Logo]()
"Great company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at PFSweb full-time (More than 5 years)
Pros
PFS has provided opportunities to challenge and grow in my career. Working within the Agency, LiveArea, I have had the opportunity to work with great clients and an awesome team. Executive leadership always has an open door policy and allows you to really own your career path.
Cons
The company continues to grow very quickly.
PFSweb 2017-04-05 09:30 PDTHelpful (15)
![PFSweb Logo]()
"The Worst Place To Work For"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at PFSweb full-time (More than a year)
Pros
There are no good reasons to work here. This is a company in shambles because of horrible management and treatment of employees. Heed my warning and avoid this place.
Cons
This place is a joke. The managers here make sure that everyone on their team including them LIES to and keeps valuable information from the clients about what is REALLY going on all of the time. How can you live with yourself? Managers are inexperienced and they blame everything on their teams because there is no training from day 1 and a lot of disrespect involved. You will not get paid what you are worth here and be expected to work all of the time. If you don't hang out with your team or your coworkers outside of work whenever they want you to then you will be exiled from the group. You will be pressured to drink and smoke whenever your boss says so. Tell me how much you value your self-respect if you take a job here, I would say that you have none. They want people working here with no experience to see their processes and not be able to identify how twisted their system really is....and believe me there is a lot wrong here. A lot of people who work here went to ACU and they will "glorify" you if you did as well, have fun here before the company's tanks and you have to join the real world. Unorganized environment, harassment that HR overlooks, high expectations for company processes and implementation when there is no backing to carry it out, no communication, really hanging by a thread, anywhere else is better than this company.
PFSweb 2017-04-26 10:17 PDT![PFSweb Logo]()
"Call Center Review"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI worked at PFSweb full-time (Less than a year)
Pros
Laxed environment
Shifts bids to accommodate your lifestyle
very customer service oriented
team focused
centrally located, easily accessible via rapid transit system
great benefits and affordable health plansCons
very low pay
parking is horrible and can run upwards of $13 per day during the week
while the company is customer centric which is a plus they lack empathy for service representatives that are on the front line with customer so I'd encourage you to have thick skin as well as de-escalation experiencePFSweb 2017-03-17 11:11 PDT![PFSweb Logo]()
"A great company to get started with."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at PFSweb full-time (More than a year)
Pros
Experience with every level of Ecommerce. Good people who care about your professional development. Decent benefits. Fun environment. This is a great place to get exposure and experience to build your resume.
Cons
Pay is on the low end and it is slow going and hard work to advance. The industry is growing so fast that the company is constantly struggling to keep up and keep growing. A company saying is "Always On" and if you make it very high up that becomes true. It is hard to move up and maintain a healthy work life balance.
Advice to Management
If entry level employees were paid more and advanced more quickly, it would keep the company from having to hire from outside the company and fire six months later. The clients are so unique that I think it would always be better to hire from within.
PFSweb 2017-02-21 18:01 PST![PFSweb Logo]()
"Forklift"
StarStarStarStarStarI worked at PFSweb full-time (More than a year)
Pros
Good company to work for..great benefits
Cons
Didnt have any cons on this job
PFSweb 2017-02-13 06:32 PST![PFSweb Logo]()
"High Turnover"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI worked at PFSweb full-time (Less than a year)
Pros
Casual dress, location, and pretty laid back
Cons
Trainers and management team are often not on the same page as far as procedures being carried out.
PFSweb 2017-02-18 10:41 PST
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