Performant Reviews | Glassdoor

Performant Reviews

Updated August 30, 2017
63 reviews

Filter

Filter

Full-timePart-time

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Performant Chief Executive Officer Lisa Im
Lisa Im
26 Ratings

63 Employee Reviews

Sort: PopularRatingDate

Pros
  • It really is a different work environment then any other I've experienced (in 3 reviews)

  • Steady pay, experience, good people for the most part (in 2 reviews)

Cons
  • Wages are horrible/no raises management is mediocre at best (in 9 reviews)

  • Terrible upper management wants to control every little thing you do (in 4 reviews)

More Pros and Cons

  1. "GREAT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Performant full-time

    Pros

    Great place to work and great management

    Cons

    Really cant think of any


  2. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Performant full-time

    Pros

    The type of business helping in financial matters

    Cons

    HR team is by far the worst group of employees I have ever seen and worked for. It is amazing their clients are not aware of the harassing work environments and with their retention so low how can they claim to be the "great performers" when employees exit the business unless than 6 months.

    Advice to Management

    Improve the model and employee image of the business that promotes and values people.

  3. Helpful (2)

    "Run away..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Performant full-time (More than 3 years)

    Pros

    It's made me a stronger person and cured a lot of my naivety.

    Cons

    Can't trust HR. HR is untouchable and will get you fired, start untrue nasty rumors about you, openly and unapologeticly pick on you, and encourage others to pick on you if you make the mistake of getting on their bad side.
    Unprofessional is an understatement. Management is immature, rude, and lazy.
    And THEY decide who is successful at Porformant. They put unrealistic expectations on some while others have 0 accountability. Different sets of rules apply to different people.
    Affairs run rampant, and management sleeps with people who answer directly to them.
    If they think too many people are bonusing, they change the bonus structure before they have to pay.
    They put people they don't like on crappy contracts regardless of performance.
    I honestly didn't know that people could be so out right mean, hateful, irrationally jealous, resentful, manipulative, tacky, uneducated, and unhelpful. This is truly a work environment like I have NEVER seen before. Bullying is encouraged and constant rumors and gossip circulate ruthlessly.
    And on top of everything , the pay is TERRIBLE. The bare minimum with no raises EVER.

    Advice to Management

    If you don't pay your employees better, you will continue to attract a certain type of person... And if you continually degrade the value of your employees, you will filter out some truly invaluable people.


  4. Helpful (2)

    "Wasted many years......... Don't do the same"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Lathrop, CA
    Former Employee - Customer Service Manager in Lathrop, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Performant full-time (More than 10 years)

    Pros

    The friendships made their with some fellow employees will last my lifetime

    Cons

    I gave 17 years of my life this company. Initially as a portfolio manager and worked by way to middle management. I was told to work hard to get promoted and I did. Once there never received a pay increase (8 years with no increase) Was forced to work for an unethical director who showed extreme favoritism with staff. He strived to take over other departments and "create an empire here" Our personalities clashed and he made it know. After working my tail off and giving my all I was let go unexpectedly with truly no warning and nothing to show for the 17 years.

    Advice to Management

    Treat your employees as though they matter, because without them you are nothing. Talk to you employees about the way they are treated by management, and actually do something with the feedback.


  5. "Unprofessionalism at it's height"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recovery Specialist in Lathrop, CA
    Former Employee - Recovery Specialist in Lathrop, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Performant full-time (More than 5 years)

    Pros

    Flexible work shifts, management active in collection process, contests held to encourage production, long lunches, Saturday and Sunday work opportunities

    Cons

    No raises, bonus/commission was difficult to make, bonus structures always changed to benefit company, most employees were highly immature and unprofessional, management the same, sexual harassment was profuse, HR was unprofessional and not confidential, nepotism rampant, office "romances" rampant too, employees drunk/high on job, upper management and CEO level management highly unethical, many lawsuits against company.

    Advice to Management

    Clean house in management and HR.


  6. "Nurse Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Review Nurse Auditor in East Aurora, NY
    Former Employee - Medical Review Nurse Auditor in East Aurora, NY
    Recommends
    Positive Outlook

    I worked at Performant (More than 3 years)

    Pros

    Realistic quotas. Good work environment. Pleasant coworkers.

    Cons

    No 401K match, little paid time off

    Advice to Management

    Increase PTO , annual raises and 401K match to retain employees.


  7. Helpful (1)

    "Recovery Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Recovery Specialist in San Angelo, TX
    Former Employee - Recovery Specialist in San Angelo, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Performant full-time (More than 8 years)

    Pros

    You can make bonus depending on your collections expertise

    Cons

    Management has favorites and pick and choose who is going to bonus the most.

    Advice to Management

    Hire managers with manager experience.

  8. "management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Lathrop, CA
    Former Employee - Management in Lathrop, CA
    Recommends
    Positive Outlook

    I worked at Performant (More than 10 years)

    Pros

    Loved it there made good money

    Cons

    Stressful always want more alot of changes all the time

    Advice to Management

    Relax don't brow bear your employees


  9. "10 years there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Windsor, CA
    Former Employee - Project Manager in Windsor, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Performant (More than 10 years)

    Pros

    Coworkers at this company were very nice

    Cons

    Systems were out of date

    Advice to Management

    Managment should invest in better IT services and systems.


  10. "Good experience but far from ideal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Steady pay, experience, good people for the most part

    Cons

    Outdated software, Management issues, Not much advancement

    Advice to Management

    Please fix the real issues at hand and don't place blame on the people who work the hardest


Showing 63 of 64 reviews
Reset Filters