Phoenix NAP Reviews | Glassdoor

Phoenix NAP Reviews

Updated October 14, 2017
20 reviews

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2.9
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Ian McClarty
6 Ratings

20 Employee Reviews

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  1. "Marketing"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Phoenix NAP full-time

    Pros

    Can't beat the Free Lunch

    Cons

    Great place to work for.


  2. "security"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Phoenix NAP part-time

    Pros

    A good job to transition from military service

    Cons

    not much schedule flexibility

  3. "Not a Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Technician in Phoenix, AZ
    Former Employee - NOC Technician in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Phoenix NAP full-time (More than a year)

    Pros

    There are some really good people working for this company, it's unfortunate that most of them are being mistreated and are underappreciated.

    Cons

    Poor communication, planning, and execution from management and above. Most employees making good money are just doing what they have to in order to keep their job. If you have an idea that could help the company and it is not what the higher ups already instructed you to do...keep it to yourself, they do not want to hear it and it could get you terminated. Sales will promise the world to a client in order to close the deal.

    Interdepartmental fighting that is genuinely hostile. No written policies and procedures. They lie to you about the job duties and expectations when you are hired. Very hostile work environment.

    This review is only about The Support department - NOC Team.
    Management is the worst i ever had to deal with in my entire life.
    They simply treat their employees like slaves! Stand up against them and you'll be fired..

    Advice to Management

    I honestly believe that managers of the support department should be replaced with people who are more open to listen to employees and care about the team.


  4. Helpful (1)

    "Depends on the department and leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Phoenix NAP full-time (More than 10 years)

    Pros

    I had great opportunities to grow from entry level call center support to Director level.
    Free lunch is nice - especially for lower-paid employees.
    Some management teams will listen to new ideas.

    Cons

    It is all hit or miss. Depending on your chain of command. The owner is a very smart man who knows a little about all aspects of the company - but gets very hyper-focused on micromanaging issues, productivity is much lower when he was in town. He needs to LEAD ("what") and let his staff manage ("how"). There is very little trust. Their sales team has very little direction. Life-work balance and HR are neglected. Too many managerial promotions without leadership instruction. 4 hours of training doesn't cut it. Not all managers will mentor. President is very hit or miss on policy enforcement. A lot of blatant favoritism.

    Advice to Management

    Try to have empathy and compassion for your employees. Try to think of employees as assets instead of costs. Happy employees work harder, and are more likely to go that extra mile for you when you need it. Tap the talent you have in house. Give managers authority to deal with their departments instead of just the responsibility for results. You're making a lot of work for yourself, as well as slowly choking your employees' desire to do their job well.


  5. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Phoenix NAP full-time

    Pros

    Great facility, excellent engineering support and product line.

    Cons

    Senior Management never seemed to be on the same page


  6. Helpful (2)

    "Inmates running the asylum"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Phoenix NAP (More than 5 years)

    Pros

    There are some really good people working for this company, it's unfortunate that most of them are being mistreated and are underappreciated.

    Cons

    Poor communication, planning, and execution from management and above. Most employees making good money are just doing what they have to in order to keep their job. If you have an idea that could help the company and it is not what the higher ups already instructed you to do...keep it to yourself, they do not want to hear it and it could get you terminated. Sales will promise the world to a client in order to close a deal even if it is just not at all feasible, then the hourly staff is left to pick up the pieces and deliver while sales rakes in the commissions.

    Advice to Management

    Most in a management, director, and VP position do not need to be replaced, if they were free to work together to improve the company I believe they could do that...it's just sad to see how most are handcuffed and unable to improve policies/procedures for the company's sake.


  7. "Phoenix NAP, CCBILL, CWIE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Phoenix NAP full-time (More than 5 years)

    Pros

    Free Food, that's about it.

    Cons

    Management likes to strip away your confidence and humanity, will tell you everything you want to hear and never follow through. It's an open door policy, if you don't like something there's the door. This company is the same as CCBILL, CWIE, SecuredServers.. etc. Very cut throat and greedy.

    Advice to Management

    Hire decent management that actually show up to the office and don't play favorites with their friends. Have a little respect for your employees and stop treating people so poorly.

  8. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC in Chandler, AZ
    Current Employee - NOC in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Phoenix NAP (More than a year)

    Pros

    Awesome company to work for and the free food is excellent.

    Cons

    None that I can think of

    Advice to Management

    Keep recognizing and rewarding the employees who go above and beyond


  9. "PNAP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Phoenix NAP (More than 5 years)

    Pros

    Good place to work in Phoenix

    Cons

    Work is work no matter where it is.


  10. "Worst company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Phoenix NAP full-time

    Pros

    They make payroll and serve free lunch on weekdays, even if it is chicken most of the time.

    Cons

    Interdepartmental fighting that is genuinely hostile. No written policies and procedures. They lie to you about the job duties and expectations when you are hired. Very hostile work environment.

    Advice to Management

    Leave while you can. This problem appears to be all the way up to the CEO Level.


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