Phoenix NAP Reviews | Glassdoor

Phoenix NAP Reviews

Updated April 5, 2017
16 reviews

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2.5
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Ian McClarty
5 Ratings

16 Employee Reviews

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  1. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC in Chandler, AZ
    Current Employee - NOC in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Phoenix NAP (More than a year)

    Pros

    Awesome company to work for and the free food is excellent.

    Cons

    None that I can think of

    Advice to Management

    Keep recognizing and rewarding the employees who go above and beyond


  2. "Inmates running the asylum"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Phoenix NAP (More than 5 years)

    Pros

    There are some really good people working for this company, it's unfortunate that most of them are being mistreated and are underappreciated.

    Cons

    Poor communication, planning, and execution from management and above. Most employees making good money are just doing what they have to in order to keep their job. If you have an idea that could help the company and it is not what the higher ups already instructed you to do...keep it to yourself, they do not want to hear it and it could get you terminated. Sales will promise the world to a client in order to close a deal even if it is just not at all feasible, then the hourly staff is left to pick up the pieces and deliver while sales rakes in the commissions.

    Advice to Management

    Most in a management, director, and VP position do not need to be replaced, if they were free to work together to improve the company I believe they could do that...it's just sad to see how most are handcuffed and unable to improve policies/procedures for the company's sake.


  3. "PNAP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Phoenix NAP (More than 5 years)

    Pros

    Good place to work in Phoenix

    Cons

    Work is work no matter where it is.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Worst company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Phoenix NAP full-time

    Pros

    They make payroll and serve free lunch on weekdays, even if it is chicken most of the time.

    Cons

    Interdepartmental fighting that is genuinely hostile. No written policies and procedures. They lie to you about the job duties and expectations when you are hired. Very hostile work environment.

    Advice to Management

    Leave while you can. This problem appears to be all the way up to the CEO Level.


  6. Helpful (3)

    "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Phoenix, AZ
    Current Employee - NOC Engineer in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Phoenix NAP full-time (More than a year)

    Pros

    I made awesome new friends and improved my knowledge significantly.

    Cons

    This review is only about The Support department - NOC Team.
    Management is the worst i ever had to deal with in my entire life.
    They simply treat their employees like slaves! Stand up against them and you'll be fired...

    Advice to Management

    I honestly believe that managers of the support department should be replaced with people who are more open to listen to employees and care about the team.


  7. Helpful (5)

    "Peers were great however management seemed indifferent to the suffering of the staff."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Technician in Phoenix, AZ
    Former Employee - NOC Technician in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Phoenix NAP full-time (More than 3 years)

    Pros

    One thing that everyone liked were the benefits of working there, like free soda and tea. Also free lunches made in house, decent insurance coverage for the employee.

    Cons

    While the personal growth available may have been good no one wanted to learn anything new due to the managements process of making you responsible for more projects without compensation for the additional responsibility. The work-life balance was almost non-existent. Promotions were a joke, Their idea of a promotion was as I stated before more responsibility with an almost non-existent pay increase. The company had no incentive for the employees working 2nd and 3rd shift, just work it or leave.

    Advice to Management

    My advise to upper management would be to start listening to employees that have already left the company in the last 6 months. Pay your employees what they deserve as an IT professional. Stop grinding up your employees and spitting them out like unimportant grease in your wheels that simply help you to slide by. Give employees more reason to come to work, to be excited to work for your company. Getting discounts on gym memberships is not enough, when they don't make enough money to pay for the membership and the company provided insurance for their families. Take a look at what other companies are paying their employees and at least match them.


  8. Helpful (1)

    "An Internet company that offers a lot of promotional advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends

    Pros

    FREE LUNCH! Every day! Cooks on staff. Treats employees well. Able to take days off with little prior notice. Ease to talk to boss. Plenty of down time. As this is a web hosting company, employees are given free server and bandwidth usage. A HUGE perk as most people here are tech experts that want to experiment with new software as it is released. Space given to everyone free of charge.

    Cons

    Like most larger companies, trying to get projects up and running requires a lot of hurdles and red-tape that you must clear through. Not the easiest way of trying to get web sites and servers up and running. The separation of the headquarters from the sales team office has created some internal confusion, but that should be corrected as everyone settles into the new office.


  9. "Depends on the department and leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Phoenix NAP full-time (More than 10 years)

    Pros

    I had great opportunities to grow from entry level call center support to Director level.
    Free lunch is nice - especially for lower-paid employees.
    Some management teams will listen to new ideas.

    Cons

    It is all hit or miss. Depending on your chain of command. The owner is a very smart man who knows a little about all aspects of the company - but gets very hyper-focused on micromanaging issues, productivity is much lower when he was in town. He needs to LEAD ("what") and let his staff manage ("how"). There is very little trust. Their sales team has very little direction. Life-work balance and HR are neglected. Too many managerial promotions without leadership instruction. 4 hours of training doesn't cut it. Not all managers will mentor. President is very hit or miss on policy enforcement. A lot of blatant favoritism.

    Advice to Management

    Try to have empathy and compassion for your employees. Try to think of employees as assets instead of costs. Happy employees work harder, and are more likely to go that extra mile for you when you need it. Tap the talent you have in house. Give managers authority to deal with their departments instead of just the responsibility for results. You're making a lot of work for yourself, as well as slowly choking your employees' desire to do their job well.


  10. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Phoenix NAP full-time

    Pros

    Great facility, excellent engineering support and product line.

    Cons

    Senior Management never seemed to be on the same page


  11. "Phoenix NAP, CCBILL, CWIE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Phoenix NAP full-time (More than 5 years)

    Pros

    Free Food, that's about it.

    Cons

    Management likes to strip away your confidence and humanity, will tell you everything you want to hear and never follow through. It's an open door policy, if you don't like something there's the door. This company is the same as CCBILL, CWIE, SecuredServers.. etc. Very cut throat and greedy.

    Advice to Management

    Hire decent management that actually show up to the office and don't play favorites with their friends. Have a little respect for your employees and stop treating people so poorly.


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