Priority Health Reviews | Glassdoor

Priority Health Reviews

Updated March 17, 2019
58 reviews

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3.7
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Priority Health President & CEO Michael P. Freed
Michael P. Freed
15 Ratings

Employee Reviews

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Pros
  • "Great working culture, good collaboration between different departments, and great work-life balance" (in 7 reviews)

  • "Good work/life balance and work from home policies" (in 5 reviews)

Cons
  • "When you work in a call center it tends to be more petty drama than anything else" (in 3 reviews)

  • "There isn’t much room for growth for everyone outside of customer service" (in 2 reviews)

More Pros and Cons

  1. "Business Analyst Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great working culture, good collaboration between different departments, and great work-life balance. Great opportunities for growth

    Cons

    More out of office collaboration is required to bridge the gap

    Advice to Management

    None


  2. "Direct report dictates your survival here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Contractor in Grand Rapids, MI
    Former Employee - Senior Contractor in Grand Rapids, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Priority Health full-time (More than 3 years)

    Pros

    Above average salary. Solid benefits.

    Cons

    Depends on your direct report. Lots of turnover in the department where I served. Some voluntary, some forced to meet budgets. Can be very cut throat.

    Advice to Management

    If positions are to be eliminated to meet budget or meet the current workload, do it honorably for good employees. Not what I experienced.

  3. "cares about culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst
    Current Employee - Business Analyst
    Recommends
    Positive Outlook

    I have been working at Priority Health full-time (More than 5 years)

    Pros

    Leadership places high on creating and maintaining a supportive and productive culture. Very good work-life balance. People are nice. Pay is good.

    Cons

    Processes change frequently and it can be hard to track priorities.


  4. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Priority Health full-time (Less than a year)

    Pros

    Benefits are amazing. Great people.

    Cons

    Owned by a large hospital, there the insurance side feels like yhe black sheep at times


  5. "Provider Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Priority Health full-time

    Pros

    Benefits go into effect as soon as you start employment.

    Cons

    Micromanagement and lack of value for employees.


  6. "Great people with flexible work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Priority Health full-time

    Pros

    Very nice coworkers, lots of fun and parties. Caring work place with opportunity

    Cons

    Not all departments collaborate well. Executives are always asking for analysis but rarely carry through to results.

    Advice to Management

    Review business and IS collaboration. Cut down teams who aren’t adding value - trim the fat and add where needed - the workforce isn’t balanced.


  7. "Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great organization and wonderful leaders!

    Cons

    High work load and GR focused.

  8. "Great Sense of Community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Priority Health full-time

    Pros

    Benefits are great, sense of community involvement.

    Cons

    Pay does not increase by much, tuition reimbursement is low.


  9. "Low wages...not enough PTO"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Priority Health full-time

    Pros

    Diversity, tuition reimbursement, customer focused

    Cons

    Need to know "someone" to move internally


  10. "so-so company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Priority Health full-time

    Pros

    Great team
    co-workers are more helpful than management

    Cons

    Zero work life balance
    Management makes you stay after 5:00 PM if there are still calls coming through instead of turning the phones off a few minutes before 5:00PM
    Management shows favoritism. If you challenge their opinions expect to be disciplined for it.
    Management often will not take escalation calls when a customer requests to speak with them
    Impossible to get a promotion in the call center
    Pay does not reflect amount of work that is done