ProCaps Laboratories reviews

- Really bizarre management structure, especially within the HR department. Never have I seen an HR department with such limited ability to enact change and promote initiatives. Everyone in the department is afraid of 'upending the apple cart' because it could upset those that have dug in and refuse any opinion that differs from their own. - Management will pretend to support you, but in reality they do pretty much anything they can to limit your ability to advance or be compensated fairly - Advancement is solely based on necessity, never based on merit - Pays below industry standard for my work and title - Resistant to all forms of modernization and new ideas - Cultural void. The company has no clue what they want to be and you will notice the lack of direction on your very first day. - I returned from FMLA from a fairly severe medical condition. I was told that attending treatment at any time during the day would be an unreasonable accommodation. The department was not willing to make any sort of schedule adjustments. At the end of my leave I was met with an annual review that was an obvious attempt to encourage me to find another job. Further, my review was essentially made public for the entire department to see and lacked objectivity to the point of absurdity.

The call center used to be fun and amazing. Management has an open door policy. What happens behind those doors doesn't stay there. Nothing is ever confidential. Certain members of upper management gossip-- and we all know it. In fact, we often hear the gossip. They don't bother to close the door or they flat out discuss sensitive matters out on the floor. We know who has FMLA and why, and we know one agent assaulted another outside of work but hasn't been let go because of good numbers. Many agents have no one to talk to about their concerns. It's frustrating, petty and unprofessional. We do not have flexibility. You can only request up to three days off in a row (up from the two we were allowed last year). No week long vacations allowed here. You are also not allowed to request time off more than a month in advance. Sometimes team members from a support department are advised to make sure they pay for cancellation insurance in case the request gets cancelled due to low staffing. That's not how cancellation insurance works. You don't magically get a refund or are allowed to re-book just because a company can't retain employees. Favoritism runs rampant. This is highly evident when certain agents are promoted while others are demoted or even terminated for not being a "culture fit".