ProQuest Reviews | Glassdoor

ProQuest Reviews

Updated September 13, 2017
202 reviews

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3.0
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Kurt Sanford
85 Ratings

202 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ann Arbor, MI
    Current Employee - Anonymous Employee in Ann Arbor, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest full-time (More than 10 years)

    Pros

    ProQuest is constantly evolving and as a result, I have grown and progressed significantly in my career here. That does not mean I've been promoted 10 times, but I have been promoted during my 11 years here and have had a very satisfying career path. It's an exciting and fun place to work and I am never bored. One of the best things about ProQuest is the people. I work with extremely smart and dedicated professionals. That is important to me. My compensation and benefits are fair and competitive for my role and location. Employees are treated fairly and with respect. ProQuest has a new CEO after many years. He was promoted from within! The energy here is exciting. It's the right time to be at ProQuest.

    Cons

    In different pockets of the company, some leaders can be slower to make decisions, even after having all of the information and feedback that the change is needed. This is demotivating to employees. I suspect this will improve with our new CEO.

    Advice to Management

    Eliminate anything that does not add value to employees or our customers. Don't be afraid to make tough decisions. You can always re-adjust! Be fearless.


  2. "Support Research & Learning Worldwide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ann Arbor, MI
    Current Employee - Anonymous Employee in Ann Arbor, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest full-time (More than 3 years)

    Pros

    If you're passionate about knowledge and higher education, ProQuest is the place for you! The team makes a meaningful impact on research -- helping scholars access to the world knowledge at their fingertips. This is truly a global company with a wide reach. On any given day, the team works with customers and colleagues in the UK, Europe, Israel, Australia, and countless other countries.

    Cons

    The rapid pace of change and innovation in the technology field means that that ProQuest needs to continually evolve too. If you're averse to change, this might not be the best fit for you.

  3. "IT engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Ann Arbor, MI
    Current Employee - IT Analyst in Ann Arbor, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest full-time (More than 5 years)

    Pros

    great company to work for

    Cons

    none, it's all very good

    Advice to Management

    none - perfect company to work for


  4. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ann Arbor, MI
    Current Employee - Customer Service Representative in Ann Arbor, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest (Less than a year)

    Pros

    Great benefits and lots of PTO. Interesting job responsibilities. Good work life balance and compensation

    Cons

    I have none at this time


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest full-time

    Pros

    Great people and supportive environment

    Cons

    None at this current time.

    Advice to Management

    Simplify internal processes. Too many processes leads to confusion for customers.


  6. Helpful (2)

    "More than just a job and a paycheck!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Ann Arbor, MI
    Current Employee - Manager in Ann Arbor, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest full-time (More than 3 years)

    Pros

    Casual dress code, numerous ways to participate in charitable/volunteer activities (and get paid for it - up to 16 hours), great benefits, flexible work schedule and ability to work from home, and opportunity for growth (vertical and horizontal). The industry attracts highly-educated and passionate people - as a result, the culture promotes collaboration.

    Cons

    If you are someone that doesn't enjoy a fast-paced environment or that isn't flexible to change, this may not be the right place for you. The company is growing and is continuously reviewing the business strategy; there are times when the company has to re-evaluate products and/or people. Other technology companies that I've worked for (including a Fortune 14 company) had similar approaches.

    Growth through acquisitions sometimes yields challenges - balancing the needs of the business with those of the employees can be a daunting task.

    Advice to Management

    Continue to be transparent and develop leaders; the commitment to promoting from within is a great asset to the organization!


  7. "Be selective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources
    Current Employee - Human Resources
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ProQuest full-time

    Pros

    Interesting products and industry. Global company

    Cons

    No direction or functional leadership at the top

    Advice to Management

    Stop being obsessed with Glassdoor reviews and lead the operation

  8. Helpful (1)

    "Where is it going?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ProQuest full-time (More than 8 years)

    Pros

    Co-workers, benefits, products, work life balance, great client base

    Cons

    Constant acquisitions, layoffs, Sr. Leadership


  9. "Great place to get experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ProQuest full-time

    Pros

    Good benefits, great people, interesting work

    Cons

    Salary is significantly below market, and middle management lacks innovation


  10. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest full-time

    Pros

    Business continues to go into new markets

    Cons

    A ton of turnover in senior management positions


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