ProQuest Reviews | Glassdoor

ProQuest Reviews

Updated November 30, 2017
212 reviews

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3.1
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Matti Shem Tov
4 Ratings

212 Employee Reviews

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Pros
Cons
  • Upper management may not be on the same page as mid- to lower management (in 16 reviews)

  • Often members of senior management hire their buddies to be supervisors, which is part of the problem (in 10 reviews)

More Pros and Cons

  1. "Content Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Editor in Ann Arbor, MI
    Current Employee - Content Editor in Ann Arbor, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ProQuest full-time (Less than a year)

    Pros

    The company provides generous salary, benefits, and vacation time. The office environment is friendly and relaxed. Co-workers are very supportive of each other.

    Cons

    There is often a disconnect between different departments and units, so that workers in one unit can feel isolated from the bigger picture. It can a take a while for change to be implemented.


  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ann Arbor, MI
    Current Employee - Customer Service Representative in Ann Arbor, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest full-time (More than a year)

    Pros

    The people at ProQuest are wonderful to work with. It's a culture that is supportive and engaging. They company cares about their staff.

    Cons

    ProQuest is in the process of updating infrastructure for team communication and database/platform support, which is a long journey, and that can be frustrating. But the projects to solve those are happening and it's always a high priority for leadership.

    Advice to Management

    Keep the company culture strong and try to show some big wins with team communication and database/platform support projects.

  3. Helpful (2)

    "A decent company lacking direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software QA Engineer in Seattle, WA
    Former Employee - Software QA Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ProQuest full-time (More than 3 years)

    Pros

    Helpful team members, nice office views.

    Cons

    Lack of leadership, consistent direction. Too many people doing their job and the job of someone TBH (who never is) or someone who left the company.

    Advice to Management

    Pick a direction and stick to it, and adjust Seattle salaries for the Seattle market, not for the mid-west market, regardless of where the corporate HQ is located.


  4. "Love PQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    No opinion of CEO

    I have been working at ProQuest full-time (More than 3 years)

    Pros

    Interesting and high quality resources; smart, helpful colleagues; challenging and interesting work. Best customers in the world.

    Cons

    Frequent changes in leadership make it difficult to maintain a path toward real improvement for customers' experience.

    Advice to Management

    Don't panic and think you have to change everything, when the market is tough. Stay the course...


  5. Helpful (2)

    "Frequent workforce reductions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ProQuest full-time (More than 10 years)

    Pros

    Fun color schemes for common areas.
    Free coffee.
    Flexible work schedule.
    Many talented, interesting contributors.
    Share of pool bonus opportunities.

    Cons

    Employees with experience are often let go during workforce reductions often leaving products & services without support or administration.
    Not a lot of room for career growth or development.
    Training is the first thing cut from the budget each year, even though you will be required to support an application that you have not been able to receive training for. And you will be graded on your yearly performance appraisal regarding how well you were able to manage, even though you weren't trained. Poor performance will impact your bonus plan.
    Lack of overall leadership.

    Advice to Management

    Leadership is needed. There are some good leaders in the organization and some that should not be in the role that they are in.
    Value your hardworking employees. Most know that they are susceptible to the annual downsizing event. Why are budged deficits always made up with people, but never seem to be the ones that mismanage the budget.


  6. "The good, the bad, and the so-so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Editor in Louisville, KY
    Current Employee - Content Editor in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ProQuest full-time (More than 10 years)

    Pros

    Flexibility, work at home 1 day per week, no micro-management.

    Cons

    Salary, lack of career development, parking costs, no way up without relocation.


  7. Helpful (2)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ProQuest full-time

    Pros

    People within organization are easy to work with.

    Cons

    Band aides are continuously applied to issues on a hemorrhaging company. Constant organizational changes continues to keep company unstable. Previous acquisition keeps company divided. Interaction between departments is limited.

    Advice to Management

    Above my pay grade.

  8. "Online Academic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at ProQuest full-time

    Pros

    Good benefits, decent work life balance

    Cons

    Typical large corporate culture.


  9. Helpful (2)

    "Not enough innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at ProQuest full-time

    Pros

    Product that makes a difference for students and researchers.

    Cons

    Not enough focus on innovation and recruiting/keeping talent.


  10. "Yes, I would recommend. Mostly positive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Jersey City, NJ
    Current Employee - Sales in Jersey City, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ProQuest full-time (More than 5 years)

    Pros

    I appreciate working independently from home. As long as you are productive and bringing in revenue, it's a great place. My colleagues are excellent and we collaborate often. The team spirit is good.

    Cons

    A lot of changes in management leading to fair amount of confusion. Anticipating a lot of changes in the next year.

    Advice to Management

    Stay close to the customer. Groom your employees to stay and promote from within.


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