ProQuest Reviews | Glassdoor

ProQuest Reviews

Updated April 18, 2017
187 reviews

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2.6
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Kurt Sanford
75 Ratings

187 Employee Reviews

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  1. "Employees"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at ProQuest full-time

    Pros

    Enjoyed working at ProQuest the employees are dedicated to their customers and wonderful to work with.

    Cons

    Too many changes at the leadership level.


  2. Helpful (2)

    "Management disconnect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Ann Arbor, MI
    Current Employee - Vice President in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ProQuest full-time (More than 3 years)

    Pros

    Work life balance with flexibility
    Higher ed Industry is fun and interesting
    Annual bonus pays well when objectives

    Cons

    Lack of functional technical knowledge with senior leaders
    Promote leaders who can get results

    Advice to Management

    HR should have an HR leader
    Shared services leaders lack direction/priorities


  3. Helpful (2)

    "Dysfunctional parent child relationship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ProQuest full-time (More than 5 years)

    Pros

    The company has a great mission that is motivating. Most employees enjoy a good work life balance. All departments are staffed with dedicated and passionate employees.

    Cons

    The Ann Arbor parent company is not a tech organization that tried to manage a software development group in Seattle. This dysfunctional relationship created an environment with constantly changing objectives, priorities and management that made achieving the mission statement impossible.

    Advice to Management

    The relationship between the Ann Arbor and Seattle office needs a complete overhaul. It seems that objectives changed often because the cost benefit analysis of each project was not fully understood.


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  5. "Great Mentor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at ProQuest (More than a year)

    Pros

    I was an intern over the summer and I had a really great mentor who took the time to guide me and gave the opportunity to learn on my own.

    Cons

    Not a lot of physical comforts, like free food or pool tables. Working in a satellite office also meant lots of online collaboration.

    Advice to Management

    I'd recommend having a more organized internship program. My experience was only as good as my mentor.


  6. Helpful (1)

    "About Average"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Fremont, WA
    Former Employee - Anonymous Employee in Fremont, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ProQuest (More than 3 years)

    Pros

    Love the products and the people. Great environment with a lot of laughter and dedication. Compensation was fair.

    Cons

    Hard to get work done across cilo's. Business units confusing to customers. International business units have too much autonomy.

    Advice to Management

    Commit to a culture that would benefit the business. Be clear on strategy and business plans. Address survey results more quickly.


  7. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Jupiter, FL
    Former Employee - Account Manager in Jupiter, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ProQuest full-time (More than a year)

    Pros

    Great people, interesting work, very competitive compensation

    Cons

    Too many products too manage effectively, changing leadership goals unclear and inconsistent at times.


  8. Helpful (1)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Canton, MI
    Current Employee - Program Manager in Canton, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest (Less than a year)

    Pros

    The company is growing and improving its organizational culture.

    Cons

    Pace of progress and advancement.


  9. Helpful (5)

    "ProQuest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Seattle, WA
    Former Employee - Software Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ProQuest (Less than a year)

    Pros

    Great people to work with, laid back environment, excellent office manager, amazing location (Home Plate Center)

    Cons

    Not the place to be, unless you enjoy seeing your facility get cratered.

    Advice to Management

    Need to improve at blindsiding your staff. Maybe next time, wait until two days before the annual kickoff to come in and lay off 3/4 of the personnel who are already ticketed.


  10. Helpful (5)

    "Two sorts of decisions: bad decisions and no decisions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in Seattle, WA
    Former Employee - Quality Assurance in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ProQuest full-time (More than 3 years)

    Pros

    Supporting librarians and library users. Depending on team, very supportive of work from home.

    Cons

    Lack of leadership, resources, commitment, career ladder. All the problems that were there when I started three years ago are still there, with new ones, and fewer resources to try and address them.

    Advice to Management

    Pick a good direction and stick to it, stop going for quick and dirty solutions as the default, since after a few years of that, it's very difficult to move out of reaction mode to the quick and dirty solution from last year that's now gone bad.
    Pay competitive salaries for Seattle in Seattle, not for Ann Arbor in Seattle.


  11. "Interesting Content"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New Providence, NJ
    Former Employee - Director in New Providence, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ProQuest full-time (More than 10 years)

    Pros

    You get to work in the academic, library and publishing industries and the content of their databases is interesting and valuable. They utilize their budgets wisely and prioritize their projects well.

    Cons

    Like all mid-size and large companies, they are prone to reorganize themselves every 18 months so you have to regularly evaluate the importance of your department and job to the company or you may be downsized.

    Advice to Management

    Be more selective in your hiring. Hire managers who are looking to stay with the company for several years, not people who change companies every two or three years.


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