Prudential plc Reviews | Glassdoor

Prudential plc Reviews

Updated April 27, 2017
103 reviews

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Full-time Part-time

3.7
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Prudential plc Chief Executive Tidjane Thiam
Tidjane Thiam
28 Ratings

103 Employee Reviews

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Pros
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More Pros and Cons

  1. "Great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT
    Recommends
    No opinion of CEO

    Pros

    Good opportunities for development; management fair and willing to make changes necessary for growth.

    Cons

    Large, complex company - can sometimes slow down decision making.

    Advice to Management

    Keep communicating openly.


  2. "Okay experience, but culture is a less than desired."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Dubuque, IA
    Former Employee - Management in Dubuque, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Prudential plc full-time (More than a year)

    Pros

    Great Company to work for as it does recognize work/life balance. Flexibility, benefits, work-life balance, co-workers, first line management, training, employee development,

    Cons

    lack of promotional opportunites, failure to advance, higher management seemed disconnected, sales force driven, Management seemed a bit aloof

    Advice to Management

    Listen to your down stream employees


  3. Helpful (5)

    "Good compensation; highly political executive management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay and solid benefits

    Cons

    Very cliquey at the executive level; if you're not part of the "in" crowd and adept at apple polishing, your career will not advance. Insurance group leadership talks about change and improving, but is really only interested in maintaining the status quo. Micro management is pervasive from various executives in the regional office and operators in the field spend far too much time answering silly requests, providing data and insights to provide "sound bites" for regional executives to report up and out to HQ and the analyst community. Lots of executive churn, which is costly for the company and hurts morale.

    Advice to Management

    Get some new executive leadership, people who are actually interested in improving the company, collaborating with the different country operations, and who are strong executives in their own right.


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  5. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Prudential plc full-time

    Pros

    Competitive benefits, good salary, many business activities

    Cons

    Political environment, old folks, complicated internal procedure


  6. "Team leader of claims team"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay, work culture was good too

    Cons

    Not enough opportunities to grow


  7. "Steady as she goes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Prudential plc full-time (More than 10 years)

    Pros

    Steady, market leading, and with a secure future. Prepared to be innovative in the use of technology but with a large legacy IT estate to contend with.

    Cons

    Strategic change management still grappling with cloud and mobile priorities (slow to secure investment from the business board).

    Advice to Management

    Invest in mobile and cloud capabilities asap!


  8. "D2C Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - D2C Consultant in Stirling, Scotland (UK)
    Current Employee - D2C Consultant in Stirling, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Prudential plc full-time

    Pros

    Companies Global position. Attractive salary and package. Free parking, Costa Coffee, Some great people. My team managers were fantastic and worth their weight in gold.

    Cons

    Computer systems are outdated and needs a full overhaul. The processes are in the dark ages making the job more difficult than necessary and needs simplified with more structure. Far too many updates and changes daily/monthly it is information overload meaning mistakes can easily be made. Which are then penalised with Audits. The training was not the 12 week intense course that was stated within the job description. Training being delivered which had not been signed off. Not to mention the added pressure due to being told- on your first day- "you don't have the job yet" and then reminded of that fact on frequent occasions which intensified the pressure. Validations at the end of training are terrible you can't make one single error. Your told it's three strikes and your out the door. This has a negative impact on the Consultant in the validation stages.

    The job description does not match the job role. It was sold it's not like a call centre, I can assure you it's very very much a call centre. I personally felt like it was a sales position in disguise. By selling the service and taking customers down a journey to issue Options pack when they only wanted a value. These customers are then followed up if not accessed the plans. Customer journey is terrible and very repetitive due to reading scripts. This journey leads to lots of complaints from frustrated policy holders. This is due to the company being heavily risk orientated and prefer to cover themselves than the customers best interest. This will stop the company from moving forward into the digital age and meeting customers requirements.

    Department layout is not team friendly and not all teams can bond and work together, especially with frequent desk/team reshuffles.

    I don't think the team works as one. I never got the feeling of a united team the whole time I worked there. You have mixed skill sets with different products and knowledge doing different stages of the customer journey. It causes frustration and morale issues especially for the guys who take difficult call after another all day long and others sit with nothing to do most of the day.

    Training team do give support but the training itself needs to be much better. Training should be fully signed off, with all updates in place, before you roll it out. Especially with the standard of work that is expected by Risk and Business Quality on the back of it. I always felt that no matter how poor the training was, any blame from the prevalent workplace blame culture would land back at my feet and not be picked up as a training issue.

    Advice to Management

    Keep the new Senior Operation Manager if you can. Her outlook for the future is where the company needs to move. More managers with her mind set are the only way to turn this department/Company around she is enthusiastic, caring for both customers and colleagues.

    The Acting Operations Manager has all the people skills and decorum for the job- keep her in place. Be more customer orientated- stop putting barriers in front of customers. Investing in suitable computer system is a must for the digital age. Look at the risk controls for the customer journey.
    Move all the old team managers out for new as it's such a clique. One in particular rules the roost and its pretty much a school playground. A wise man once said look after the colleague as they will look after the customers.


  9. "Caution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A foot in the door for future FS roles

    Cons

    Be careful Benefits are not uniformed throughout the business for example Pru UK offer Flex whereas Prudential GHO does not and us very limited on benefits package

    Advice to Management

    It's one company review your packages


  10. "Short internship at Prudential"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Singapore (Singapore)
    Former Employee - Anonymous Employee in Singapore (Singapore)

    I worked at Prudential plc part-time (Less than a year)

    Pros

    Fun and friendly colleagues and good advice from seniors

    Cons

    Work gets repetitive at time


  11. "Human Resources GHO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Prudential plc full-time (More than a year)

    Pros

    Stable company, somewhat good salary

    Cons

    No progression, leadership just wastes your time, never had a development conversation nor they tried to develop me. They do not know what they want and it is very frustrating


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