Quality Food Reviews | Glassdoor

Quality Food Reviews

Updated September 19, 2017
122 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Joe Fey
20 Ratings

122 Employee Reviews

Sort: PopularRatingDate

Pros
  • Decent journeyman salary, good benefits through union (employer contributes to trust), adequate training (in 11 reviews)

  • You get flexible hours which is great if you are a full time student (in 10 reviews)

Cons
  • Flexibility of schedule can cost you hours and is based on seniority (in 3 reviews)

  • Upper management had little interest in helping me progress through company (in 4 reviews)

More Pros and Cons

  1. "review for qfc food services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quality Food full-time

    Pros

    quality, highly tuned, great place to work

    Cons

    slow, unresponsive, not much too say


  2. "Low pay, high demands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quality Food full-time (More than 8 years)

    Pros

    The benefits are decent enough and it is hard to get fired once you are a union member.

    Cons

    The pay (even at top rate) is abysmal, raises come slowly, and there is a constant demand to increase productivity without reward or motivation. Leadership is poor. Standards and expectations shift for no good reason every six months. Two day weekends are rare. Shifts vary. Retention is poor. Recruitment is lackluster.

    Advice to Management

    Raise wages, hasten job steps, and listen fashion best practices locally rather than centrally.

  3. "Great Way to Gain Customer Service Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bellevue, WA
    Current Employee - Customer Service Representative in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Quality Food part-time (More than a year)

    Pros

    Flexible, Fast-Pace Environment, Easy, Fun, Good First Job

    Cons

    Stressful Environment, Pay, Vacation, Time Off, Work-Life Balance


  4. "Please Save Your Soul And Look Else Where"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quality Food part-time

    Pros

    Union, seniority, favoritism, 401k, medical, dental, vision, slow to few pay raises

    Cons

    Union, seniority, favoritism, cheap insurance, high minimum rate of pay does not equal senior pay scale. Customer is "always" right! No rights for employees in disputes regardless of who started it! Only full time positions are leads. They tweak lunches and hours to do every thing they can to keep employees from getting full 40 hour work weeks even though oboma care does not affect them.

    Advice to Management

    An unhappy employee does not make a business function. Your employees on the front line break even with vacation pay every month give you your million dollar bonuses. While we live on ebt, wic and forgo our vacation pay to break even every month. Now we're finding breaks are not allowed/given, our work is becoming the work of four individuals. Customers are allowed to treat us horribly and we have to sit there and take it! In some states minimum wage is so high your senior cashiers are offended to find that your new higher is earning a few dollars less than them. Half the work, half the bad memories, half the sweat. This isn't right.

    It should not be favoritism towards male for promotions. I'm female and have tried, tried again to move up the ladder but been denied due to a male stepping into that position. Grocery is still gender bias, race bias and treats women like 1950 style house wives with only high school education at best. Courtesy clerks are highly disrespected and treated like low end paying janitors. Several races view grocery work as no higher than farmers and treat us just the same. We have no rights when dealing with disrespect! Please wake up and move into the 21st century. Your computers should not run on 1970 dos and Windows XP.


  5. "Good for a job, not good as a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Full time, easy to get job

    Cons

    Hard work, overtime all the time, exhausting


  6. "Journeyman Food Clerk (Cashier)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Journeyman Food Clerk in Newcastle, WA
    Current Employee - Journeyman Food Clerk in Newcastle, WA
    Recommends
    Negative Outlook

    I have been working at Quality Food part-time (More than 8 years)

    Pros

    Health Insurance. Paycheck. Favoritism advancement. Flexible Hours. Employment. Repetitious employment.

    Cons

    Seniority. Lack of advancement. Favoritism. Gender bias.

    Advice to Management

    One happy employee makes a company thrive. One unhappy employee does not make a company thrive.


  7. Helpful (1)

    "An undefined path to nowhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Seattle, WA
    Former Employee - Human Resources in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Quality Food full-time

    Pros

    * Surprisingly decent benefits

    * Room to grow depending on your managers, luck, and how long you want to be stuck in retail

    * 10% Discount on Kroger brand items (pretty crappy benefit, but better than nothing)

    * Free parking or a free bus pass for some stores

    * Depending on your store, there are some pretty awesome people

    * There is a union, which I would argue is better to have than not

    Cons

    * Several percent turnover a month for entire stores. You will meet some pretty cool people, but then they'll leave

    * High turnover even for department heads and store managers. Department heads get yelled at for overtime due to being constantly understaffed. Bonuses can be pretty minimal. Expected to have sales increases in perpetuity to get better bonuses, which is statistically impossible. Store managers and 2nd managers work 10-hour days. For a 2nd manager/co-manager, that barely gets them paid more than a journeyman clerk

    * Even corporate has a decent turnover rate. They move on to "better" (pay better) Kroger companies such as Fred Meyer. It can't comment on specific management of any store or corporate due to the massive turnover

    * Pay couldn't be worse (minimum wage), paying less than Metropolitan Market, Trader Joe's Whole Foods, and Costco. Seattle's minimum wage increase to $15 evened those odds recently, however

    * Takes five years of full-time work to achieve journeyman (good luck getting that at first in the front end (the other departments are understaffed, however, and can get 40 hours a week)). It used to be 2.5 years, and there used to be merit-based raises. Now either you're at the bottom of the scale or the top. There's nothing to look forward to and no reason to put in too much effort - your managers will still expect more. The best reason to try is to prevent screwing over your fellow department

    * You live and die by your managers, and there are some pretty terrible ones out there

    * Length of service and favoritism are far more important to getting a promotion than ability. Promotions are also simply given out incorrectly - someone who is really good at something (such as being a deli clerk or cashier) doesn't mean they would be good at managing people or inventory as a department head. And department heads or 4th managers good with inventory or people are not necessarily good at both or managing a large number of people or inventory as a 2nd or store manager

    * Constantly understaffed

    * Inconsistent hours, making it hard to budget if you're a new employee

    * Depending on your store, you have to work all holidays, especially as a new employee. Say goodbye to your loved ones

    * The union (and most senior employees) supports seniority-based schedules. The veteran employees had to deal with it, therefore everyone after until the end of time should, too. I understand this in theory, but in practice it leads to new hires getting stuck with closing shifts 4/5 days a week (or midnight or beyond for 24/7 stores), causing them to get burnt out on not being able to see friends, family, significant others, and the chance to live a "normal" (to be fair, i.e. non-retail) life. They quit and a new set of new hires is required

    * No compensation (buy-back) for not using your sick time, causing people to frequently call in sick when they don't feel like coming to work. I used 0 hours in my years with the company - it was my own fault for not calling in sick when I wasn't, I guess

    * Schedule-writing software is a piece of 1990s garbage that causes a lot of harm

    * Retail usually sucks in general, but with low labor hours and crappy schedules, people end up working frequent 6-day weeks, causing people to call in sick, causing more stress on everyone else, causing people to quit, causing the already-understaffed situation to get worse. You go to work, listen to how your sales haven't increased enough (as if it's statistically possible to increase every year forever), work your butt off, fill in for people who quit or don't show up, and commiserate with your fellow coworkers how everything sucks and you can't wait to get out (although many never do)

    * Corporate (particularly Kroger) constantly mentions how we're in it together, we own it, decisions are made together... but make next to no effort in asking the stores' opinions, be it from the common employee to the store manager, the people who are actually being affected by these new policies and have to live them every day, those who actually work in the store and understand the direct impacts versus the corporate personnel who haven't worked within in-store retail in decades, if ever

    * Slowly but surely eroding the union contract

    * Slowly but surely reducing labor hours for departments while raising the sales bar needed to acquire more hours for your department

    * Corporate treats every store and thus every department and every employee as the same. These uniform expectations make it easy on the suits in their ivory towers, but makes no sense in reality as every store has its own strengths and weaknesses, own manager set, own employee set, and own customer clientele. A good manager understands these differences and seeks to bring out the best in their people. This is too much effort for QFC or even multi-billion dollar Kroger

    * Fred Meyer has a more casual dress code, gives out merit raises or credits hours toward journeyman based on merit, and has a better discount

    * It took two years of employees complaining to get the music lineup changed. The same. exact. horrible '80s songs day after day for YEARS. I think that legally counts as torture in some countries

    Advice to Management

    You know what's wrong with the company at the store level and ways to fix it. You choose not to because it'd involve too much work, you're afraid giving an inch would cause the employees to take a mile, and you're afraid of displeasing those even higher than yourself. This is how all companies work, but it affects so many people who already have little pride and happiness in their work how it is. Anything to help them would go so far. So many of them are actually good people and want to do their job at least at expected levels, but after experiencing the huge load of crap that you can only get a glimpse of in my Cons list, there's just no reason for them to care about anyone other than themselves and may their department mates.

  8. "Experiancr varies store to store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deli in Portland, OR
    Current Employee - Deli in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Quality Food full-time (More than 5 years)

    Pros

    Ok pay structure, union, great benefits, could have great people to work with

    Cons

    Union, some people are hard to get rid of, and management may hesitate firing people who should be becuase of a need for employees.

    Advice to Management

    Dont be afraid to let go of bad apples, keeping them may disgerage new employees.


  9. "stocker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quality Food part-time

    Pros

    it was a great experience

    Cons

    there are no cons whatsoever


  10. "Not the worst job, but certainly not your first choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Quality Food full-time

    Pros

    Most of the co-workers were super pleasant to work with, and it's easy to move around in different departments.

    Cons

    Pay is terrible. Raises start out dirt cheap, and they do not give out merit raises.


Showing 122 of 122 reviews
Reset Filters