RegEd Reviews | Glassdoor

RegEd Reviews

Updated April 24, 2017
37 reviews

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3.1
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John M Schobel Jr
24 Ratings

37 Employee Reviews

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  1. "CSR"

    StarStarStarStarStar
    Former Employee - Customer/Technical Support in Raleigh, NC
    Former Employee - Customer/Technical Support in Raleigh, NC

    I worked at RegEd (Less than a year)

    Pros

    Great learning experience and enhancement of skills.

    Cons

    Distance from where I lived


  2. "Internal churn and reactive management make for rough seas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT PM in Morrisville, NC
    Former Employee - IT PM in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RegEd (More than a year)

    Pros

    Stable industry with constant and growing demand for their services

    Cons

    Management is very reactive
    Software systems are approaching 20 years old with no plans for needed rebuilds
    Most sales/customer support relationships are built on 1-to-1 relationships and clients are reluctant to hand off to anyone else in the company

    Advice to Management

    Stop flying in from the Hamptons and start spending time in the trenches with the people to see how your decisions affect their everyday lives. Proactive management (i.e., fire prevention) saves you a lot of reactive hassles later (i.e., firefighting).

  3. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Morrisville, NC
    Current Employee - Account Manager in Morrisville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RegEd full-time (More than 3 years)

    Pros

    Great people, laid back atmosphere.

    Cons

    Lack of training and departments not communicating with each other.

    Advice to Management

    Get more cohesive training programs to help your employees succeed.


  4. "Better Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Technical Support in Carthage, NC
    Former Employee - Customer Service Representative/Technical Support in Carthage, NC
    Neutral Outlook

    I worked at RegEd (More than 8 years)

    Pros

    Good food for the Holidays

    Cons

    Needs Better Training for new comers


  5. Helpful (6)

    "Old, disorganized product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Morrisville, NC
    Former Employee - Software Engineer in Morrisville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RegEd full-time (Less than a year)

    Pros

    Some of the people were nice. The pay was good and the benefits decent.

    Cons

    The product I was working on is ultimately why I decided to leave. It was just not built to modern standards and extremely difficult to maintain. It really needed to be completely rebuilt from the ground up but the company decided it did not want to invest in it and continued just applying band aids.

    Advice to Management

    I don't think they are able to handle constructive criticism.


  6. Helpful (1)

    "Technical Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Manager in Morrisville, NC
    Current Employee - Technical Account Manager in Morrisville, NC

    I have been working at RegEd (More than a year)

    Pros

    Great people to work with

    Cons

    poor directions on training for new hires

    Advice to Management

    not at this time for comments


  7. Helpful (5)

    "This company will not be around in 7 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Coordinator in Raleigh, NC
    Current Employee - Client Services Coordinator in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RegEd (More than 3 years)

    Pros

    Ample amount of sick and vacation time. Management is often flexible with your hours

    Cons

    Low pay, no appreciation for their employees or their clients. Refuse to invest in making their product better.

    Advice to Management

    Try making your employees and clients happy, then your turnover rate for employees and clients may decrease.

  8. Helpful (3)

    "RegEd, you can be better than this."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Morrisville, NC
    Current Employee - Anonymous Employee in Morrisville, NC
    Doesn't Recommend
    Neutral Outlook

    I have been working at RegEd full-time (Less than a year)

    Pros

    Some of the employees are friendly. Fairly flexible with schedules and asking time off. Usually have some food event once a week. Company refuses to fix system issue or create a better product.

    Cons

    Compensation is far below reasonable for the expectations. Upper management does not care about the employees or clients.

    Advice to Management

    Listen to your employees. Please, please, please learn how to have communication between departments.


  9. Helpful (2)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Morrisville, NC
    Current Employee - Anonymous Employee in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some opportunities for advancement. Some of the other employees are friendly.

    Cons

    Compensation is well below market average.

    Advice to Management

    Promote individuals based on performance and value versus personal relationships.


  10. Helpful (6)

    "Ugh god.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensing and Registration Specialist in Morrisville, NC
    Current Employee - Licensing and Registration Specialist in Morrisville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at RegEd full-time (More than a year)

    Pros

    I mean ... it's a job that pays you money. Making it possible to eat, drink and to ask extent provide shelter. I'm a processor at the lower end of the totem pole for now so I suppose ones experience would be different in say... IT or something. It's a nice office... the people are pretty cool... management is sad - but I sincerely feel that they want to be better and are taking baby steps (teeney tiny) towards improvement.

    Cons

    The pay is not enough for the torrential degradation. Being a person of color and working here is tricky, tricky as in there are definitely some suspect hiring and promotional practices.

    Advice to Management

    Being open with your employees means nothing without honesty.


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