Regal Reviews | Glassdoor

Regal Reviews

Updated January 17, 2019
1,935 reviews

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3.2
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Moshe Greidinger
107 Ratings

Employee Reviews

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Pros
Cons
  • "They also only start at minimum wage so don't get your hopes up for being able to fill your gas tank up for the drive there" (in 175 reviews)

  • "Low pay even as a projectionist, management delegates managerial duties to floor staff but does not provide commensurate pay" (in 72 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Fast-paced Floor Staff life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Staff
    Current Employee - Floor Staff
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regal part-time (Less than a year)

    Pros

    - Very friendly/ helpful coworkers and managers.
    - Tasks are relatively easy to learn, especially with other coworkers at your side.
    - Hours have been pretty flexible so far.
    - Free movies for you and a guest!
    - Free movie posters if you love to collect.
    - 50% off concessions!

    Cons

    - Even for part-time, every shift is 8 hours long.
    - Redeeming customers’ rewards points is over-complicated at times and is the source of most customer-service problems.
    - The free movie tickets can only be redeemed one hour before showtime. No pre-reserving (but hey, free is free)

    Advice to Management

    - Allow for 6 hour shifts if desired.
    - Update the concessions register so it can redeem Regal Crown Club points. Most patrons either don’t have the app or complain about having to go to the box-office to redeem points. Making a shortcut here would definitely speed things up!
    - If possible, early movie screenings for employees so we don’t have to worry about getting movies spoiled while on-the-job.

    Regal Response

    Jun 18, 2018 – Engagement Coordinator

    Thank you for leaving us a review on our Glassdoor page. We are very happy to see that you are enjoying all of the benefits Regal has to offer, and that you are enjoying your time with us. You... More


  2. "Great Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Usher in South Beach, FL
    Former Employee - Usher in South Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Regal part-time (More than a year)

    Pros

    the flexibility, compensation, location and food really make this place of employment pop

    Cons

    customer service issues reflect poorly on the establishment

    Regal Response

    Dec 18, 2018 – Engagement Coordinator

    Thank you for the review. We appreciate your feedback and are happy to see you enjoyed your time with us. We are glad to see you liked the flexible work schedule, as well as the amenities your... More

  3. "Floor staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concessionist in Los Angeles, CA
    Former Employee - Concessionist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Regal (More than a year)

    Pros

    2 Free tickets every day and 50% concessions stand

    Cons

    On busy days we were always understaffed

    Advice to Management

    Need to be more organized and communication

    Regal Response

    Jan 16, 2019 – Engagement Coordinator

    Thanks for the review! We are happy to see you enjoyed your time with us and enjoyed the concessions discount and free movie passes. We understand that at times the work can be stressful, however we... More


  4. "A nice summer job for a young teen."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Usher/Concessesions/Box Office in Fort Worth, TX
    Current Employee - Usher/Concessesions/Box Office in Fort Worth, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Regal part-time (Less than a year)

    Pros

    Tightnit employees, lots of opportunities to work, many positions to learn and experience.

    Cons

    Can be a very stressful situation

    Regal Response

    Jan 14, 2019 – Engagement Coordinator

    Thank you for the review. We are happy to see you are gaining skill set that you can take with you through life. We understand that at times the work can become stressful however, we would like to... More


  5. "Depends on where you are"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Staff in Silver Spring, MD
    Current Employee - Floor Staff in Silver Spring, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regal part-time (Less than a year)

    Pros

    The Silver Spring Branch has founded some of the most enjoyable experiences of my career. I have met very friendly people who were nice to stay after hours to talk about movies. I lived near my Regal, so watching new movies was not a hassle.

    Cons

    If you work in a city, expect people who take their entitled role as a customer to their advantage. Sometimes you're the enemy although you barely know them.

    Advice to Management

    Help out the concessions stand more consistently. Sometimes they're good, and sometimes it doesn't end up well.

    Regal Response

    Jan 14, 2019 – Engagement Coordinator

    Thank you for the review. We appreciate your honesty and are happy to see that you have a positive team in place at your location. We are glad to learn you have had multiple positive guest... More


  6. "Solid Part-Time Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Staff in Tallahassee, FL
    Current Employee - Floor Staff in Tallahassee, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Regal part-time (More than a year)

    Pros

    Hours are really flexible and works great with school or other work schedules

    Cons

    If management is difficult then the work environment can be rough

    Advice to Management

    Make reasonable requests of staff

    Regal Response

    Jan 14, 2019 – Engagement Coordinator

    Thank you for the review. We appreciate your feedback and are happy to see you are enjoying the flexible work schedule, and that it works great with other work schedules, and school schedules. We... More


  7. Helpful (9)

    "Many Changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager
    Current Employee - Associate Manager
    Neutral Outlook
    Disapproves of CEO

    I have been working at Regal part-time (More than 5 years)

    Pros

    Regal has been a great place to work. I have made some great friends and learned many new skills as an assistant manager. The job is very flexible for students who try to balance work life, school life, and personal life.

    Cons

    My major con and purpose for writing this review is to share my dissatisfaction with a new policy that was just put into place regarding our free movie passes (tickets). As a part time employee, traditionally, we have been allowed two passes per day (one for me and one for a guest). This past week, our corporate office limited the passes to two per WEEK.

    This change limits one of the biggest benefits that my employees have enjoyed and one of the major reasons that they choose to work at a movie theater. I am also dissatisfied with the timing of the change. We worked our holiday week and all employees worked many long hours and busy shifts and the change was implemented immediately after the holiday. This is how we reward their hard work, by cutting back one of the best benefits. This demonstrates little to no consideration of personnel and their hard work. This change is detrimentally impacting employee morale at my location, as I am sure it is other locations as well. I understand that change is difficult and it takes time, but it is different when we are not acknowledging or appreciating the hard work of our cast members.

    Advice to Management

    Change is often unavoidable, but consider the impact on employees and the very little benefits that we already have.

    Regal Response

    Jan 8, 2019 – Engagement Coordinator

    Thank you for the review. We appreciate your honest feedback and take your concerns seriously. We are happy to see you have made lasting friendships and have learned skills that you can take with you... More

  8. "Wonderful managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Regal part-time (More than a year)

    Pros

    Great Staff and co-workers, very good managers.

    Cons

    Only part time hours and min. wage.

    Regal Response

    Jan 10, 2019 – Engagement Coordinator

    Thank you for the review! We are happy to see you enjoyed your time with us and that you had a great staff and management team in place. We understand that the hours can be difficult at times... More


  9. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concessions, Tickets, Usher in Richmond, VA
    Former Employee - Concessions, Tickets, Usher in Richmond, VA
    Recommends

    I worked at Regal (Less than a year)

    Pros

    What's great about Regal is that there are always hours to be had, plus you get discounts on concessions, and free movie admittance when you are not at work. They really make you feel like a part of the team and it's just a great atmosphere to be around, even when there is a rush.

    Cons

    What's bad about Regal is that due to the nature of the work and new movie releases every week, the schedule is very unpredictable. The hourly wage could be better at the location where I was at, but that's typical for this type of work. If you're a student or someone who is just looking for a little extra work then you will be familiar with both the scheduling and the pay expectations with a job like this. Still a great place to work, regardless.

    Advice to Management

    Giving employees some predictability in their schedule would result in less turnover, especially with more "adult" employees who have other obligations such as kids/other jobs, etc. Especially because it is such a fun and relaxed place to work. I understand it won't be 100% predictable, but some consistency wouldn't be that difficult to create.

    Regal Response

    Jan 8, 2019 – Engagement Coordinator

    Thank you for taking the time to leave us a review on our Glassdoor page. We appreciate your honest feedback. We are happy to see you enjoyed the discounted concession items and free movie passes as... More


  10. Helpful (9)

    "Ups and Downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Neutral Outlook
    No opinion of CEO

    I have been working at Regal part-time (More than 5 years)

    Pros

    - Works with outside/life schedule
    - Good chances to move up

    Cons

    - Stressful workload
    -Guests
    - New Pass Policy

    Advice to Management

    I have worked for this company for 5 years, in that time I've have learned a lot and met many wonderful people. I was able to move up to management within a year. After that point we began to cut payroll much more. It was hard but we managed to deal with the guest complains and the staff being upset for not having enough people on to handle crowds. I always said, "Hey its okay! We're a team and at least you get paid and can come see free movies!" Not that we all really had time to see free movies everyday, but it was a comfort that we didn't have to worry about. We could come in any time to our theatre and feel welcomed by our coworkers with love and funny stories, see a movie with a friend, family, date or coworker. About the time of the first (New) Star Wars movie we have our first extreme pass restriction with not being able to bring in family and Part times only being limited to 2 passes. It was understandable at the time because we had many new popular movies. And besides we could still come whenever we want without feeling worried about what day we have to come or who we should bring because we are limited. If we wanted to bring a family member one day and then a good friend the next it was no big deal. Our hours were still being monitored and the work was piling on even though we were told to have less people. But again it didn't matter as much because we had our small little benefit. Come any time (As long as it's not sold out or a new movie or a holiday) and see a free movie and get to say hi to the second family of coworkers.

    Within the last year we have been bought by a new company. I was excited to hear the new changes to come. More cleaning and caring about the theatres (Yay!). We have much neglected equipment and no hours to put to cleaning and fixing things. Finally we all saw a small light. But we are recovering still. At my location and many near me we have very low wages compared to neighboring businesses because of minimum wage hike in another county. I as a manager and my fellow co-workers are finding it extremely hard to keep staff when we are making them work harder and do more, yet not having enough people to properly run the building and not paying them enough. They are finding jobs that pay more and don’t have them there late. I have seen more employees quit this past year then I ever have in the past 5 years I've been working. We are now operating with far less employees and less managers. We are fighting as much as possible against this but not seeing a large wage increase on the horizon.

    Finally the ball drops for the year and on us and we get notice that we are no longer allowed to see movies more than ONCE a week. After doing research and talking with others I have found out that corporate is getting the same restrictions and that this is based of the fact that supposedly most employees don't see movies more than once a week anyways. But to me and my staff and many of the employees I've spoken to from other theatres this is not the real issue. This small benefit that should be provided to us is a piece of mind. Just because MOST employees don't see movies more than once a week doesn't mean that we should have to worry about it every week on top of our regular job duties. Now we have to think "Do I take my mother to see a movie this week or my husband?" (Or someone else important in your life) Risking that the movie you wanted to see(but will not because of your choice) will no longer be playing in a close by theatre near you the next week. Giving us all an extra worry on our mind.

    So now my underpaid, overworked, stressed out, staff have to add this to the list of their things to watch out for on top of them being humans and having other priorities, such as being students, parents, paying rent, and all the other stresses that come with life.

    You don't work at a retail store and only get 20% off your purchases as an employee once a week. Studios/Stadiums/Disneyland give their employees free ticket with the basic ‘Not when its crazy busy’ restriction. Yes we get to keep having 8 food items 50% off, which from what I've heard from staff they would much rather go back to 4 items and get daily passes. Many think it will be restricted eventually regardless with the way these changes seem to be going. I can't ease their minds because I honestly agree. I was excited to see change and new horizons and I still think there are things that could be good to come. But so far I’ve been pretty let down and my staff have too. I’m writing this because as a member as of management I feel that I need to speak out for my floor staff and myself. I love this company and through the ups and downs this has always been my comfort as well as others. It's my go to response when a staff member is feeling fed up. And it's not just another thing to worry about. Many theatres not attached to this company are not restricting their passes this way (Based on calling/research). We see this and feel frustration and hurt. We feel that we are not cared about. I do hope that this decision will be re-evaluated and changed back. The studios that we are trying to ‘preserve the relationship’ with give their employees free passes and screenings. We show the movies, clean the theatres, make and sell the food, and put up with the unreasonable and sometimes extremely rude guests, all while smiling and doing whatever we can to help them and the senior managers/high ups. We deserve our full and also small benefit, without worry or stress.

    Regal Response

    Jan 9, 2019 – Engagement Coordinator

    Thank you for taking the time to leave us a review on our Glassdoor page. We appreciate your honest feedback and take your concerns seriously. We understand your disappointment with recent changes... More