Regal Reviews | Glassdoor

Regal Reviews

Updated November 13, 2018
1,866 reviews

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3.4
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Moshe Greidinger
65 Ratings

1,866 Employee Reviews

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Pros
Cons
  • "Minimum Wage Kind of Isn't Worth It" (in 170 reviews)

  • "Low pay even as a projectionist, management delegates managerial duties to floor staff but does not provide commensurate pay" (in 71 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Fast-paced Floor Staff life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Staff
    Current Employee - Floor Staff
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regal part-time (Less than a year)

    Pros

    - Very friendly/ helpful coworkers and managers.
    - Tasks are relatively easy to learn, especially with other coworkers at your side.
    - Hours have been pretty flexible so far.
    - Free movies for you and a guest!
    - Free movie posters if you love to collect.
    - 50% off concessions!

    Cons

    - Even for part-time, every shift is 8 hours long.
    - Redeeming customers’ rewards points is over-complicated at times and is the source of most customer-service problems.
    - The free movie tickets can only be redeemed one hour before showtime. No pre-reserving (but hey, free is free)

    Advice to Management

    - Allow for 6 hour shifts if desired.
    - Update the concessions register so it can redeem Regal Crown Club points. Most patrons either don’t have the app or complain about having to go to the box-office to redeem points. Making a shortcut here would definitely speed things up!
    - If possible, early movie screenings for employees so we don’t have to worry about getting movies spoiled while on-the-job.

    Regal Response

    Jun 18, 2018 – Engagement Coordinator

    Thank you for leaving us a review on our Glassdoor page. We are very happy to see that you are enjoying all of the benefits Regal has to offer, and that you are enjoying your time with us. You... More


  2. "I Love Regal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Staff in Chicago, IL
    Current Employee - Floor Staff in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regal part-time (Less than a year)

    Pros

    Fast Service, Great Management, Excellent Location & Great Employees & Friendly Environment

    Cons

    No Cons For Regal They Have Great Service

    Regal Response

    Jun 18, 2018 – Engagement Coordinator

    Thank you for the review. We are thrilled to see that you are enjoying everything Regal has to offer!

  3. "Great Job for high school and college students"

    StarStarStarStarStar
    Current Employee - Floor Staff in La Verne, CA
    Current Employee - Floor Staff in La Verne, CA
    Recommends

    I have been working at Regal part-time (Less than a year)

    Pros

    Flexible around school schedules
    Two free movie tickets and 50% off concessions
    Fun environment

    Cons

    During busy times it will be hard to request time off sometimes.

    Regal Response

    Nov 13, 2018 – Engagement Coordinator

    Thank you for the review! We are happy to see that you are enjoying your time with us and are enjoying some of the benefits we offer our team members such as free movie passes, concessions discounts... More


  4. "Box Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Regal part-time (More than a year)

    Pros

    Easy Job, very easy to learn.

    Cons

    It can be super boring sometimes.

    Regal Response

    Nov 12, 2018 – Engagement Coordinator

    Thank you for taking the time to leave us a review on our Glassdoor page. We appreciate your feedback and we are glad to see you enjoyed your time with us. We would like to thank you for helping to... More


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Kendall, FL
    Current Employee - Manager in Kendall, FL
    Recommends
    Approves of CEO

    I have been working at Regal part-time (More than 5 years)

    Pros

    The hours are flexible and they will work with your schedule

    Cons

    Pay is not all that great

    Regal Response

    Nov 8, 2018 – Engagement Coordinator

    Thank you for the review. We are happy to see you are enjoying your time with us and that you are able to have a flexible work schedule. We would like to thank you for helping to provide the best... More


  6. "Regal Cinemas Employment Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Staff in Newport News, VA
    Former Employee - Floor Staff in Newport News, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Regal part-time (More than a year)

    Pros

    Every shift went by fast due to how engaging the tasks were. This was a fun job and nothing was too hard about working as an Usher or in Concessions. It was easy to give and take shifts and easy to request any day off.

    Cons

    The Box Office Position is very boring because you don't have the ability to move around or do different tasks. Pay was right around minimum wage.

    Advice to Management

    Management did an amazing job at never micromanaging employees.

    Regal Response

    Nov 5, 2018 – Engagement Coordinator

    Thank you for the review! We are happy to see you enjoyed your time with us and that you found the work to be fun and engaging. We understand that at times the Box Office position can be slower... More


  7. "Unnecessarily Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Staff
    Current Employee - Floor Staff
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regal part-time (More than a year)

    Pros

    -Free movie tickets and steep discounts

    -Can be a great environment for film lovers to make friends and bond over movies

    -Probably a great job for a student or someone not looking to fulfill serious financial responsibilities

    -Surprisingly friendly customer base

    -Flexible scheduling

    Cons

    -Increasingly frustrating upper management

    -Limited hours without a chance for full time

    -Deeply meddlesome new policies and expectations often directly from the corporate level that, while possibly achievable with adequate staffing, are unrealistic with the mandated hour cuts and seriously hinder productivity and quality of service

    -Increasing workplace expectations paired with a stagnant and low pay

    -Constant feeling that upper management is breathing down our necks while we ourselves are struggling with some of the unrealistic expectations they have of us

    -Increasingly high turnover as many, even some long time and highly seasoned, staff and management are jumping ship over issues with the increasingly toxic upper management, leaving inexperienced and relatively new staff as some of the most senior staff members at their locations

    -That feeling of impending doom you get when you’re watching something that used to work slowly break down because someone somewhere decided to mess with something that was working well

    -Feeling like upper management views you as disposable because staff that fall in line and do what they should are terminated for seemingly arbitrary reasons while staff that actually cause issues stick like super glue

    -Decreasing emphasis on engaging and having good relations with customers in favor of slavish devotion to often completely arbitrary custodial work, going far beyond the realm of regular sanitation and crossing over into almost comedic levels of meticulousness.

    Advice to Management

    Loosen the grip. We’re losing focus on the most important part of the customer service experience, servicing the customer. The noose has been tightened around us so much that the customers themselves are starting to take see it. The workload is increasing but we’re not given the necessary resources or the allowed hours to get it done and because of the constant looming threat of upper management visits, we’re stuck choosing between focusing on good customer service and failing to meet the expectations of new policy or focusing on new corporate mandated tasks and neglecting our customers and unfortunately, the latter is happening. I love the theater I’ve been working here a while and I’ve been coming here for even longer, but things have gotten significantly worse for staff and for the customers and everyone is staring to notice.

  8. "fantastic company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Knoxville, TN
    Current Employee - Vice President in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regal full-time (More than 10 years)

    Pros

    I have worked at Regal for over 20 years in positions ranging from Usher to Vice President and I have loved every minute of it. Family environment with strong philanthropic roots planted in every community with a Regal location.

    Cons

    I can't think of any negatives at the moment

    Regal Response

    Oct 29, 2018 – Engagement Coordinator

    Thank you for the review, we appreciate your feedback! We are happy to see that you are enjoying your time with us. We would like to thank you for helping to provide the best place to watch a movie... More


  9. "Cast member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cast Member - Part Time in Seattle, WA
    Current Employee - Cast Member - Part Time in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regal part-time (Less than a year)

    Pros

    Seems like you are part of a family, every one of my coworkers has been incredibly kind and amazing to work with. Lunches are long which is great, and the benifits are cool.

    Cons

    The managers are all over the place sometimes. One will say something and then another manager will get mad at you for doing what you were told to do 5 minutes before. Most of my managers have been great for the exception of one who has a reputation for generally making the employees feel bad no matter what, a really bad superiority complex. I also get scheduled to work way more than is in my availability which had become a slight problem in my everyday life, I usually don’t sleep much anymore after working here. Have talked to managers but it seems like this had become a problem for a lot of cast members to they can’t fix everyone’s schedules.

    Advice to Management

    Make sure your managers are doing their jobs and communiting to the staff by treating us like humans and being understanding and kind

    Regal Response

    Oct 29, 2018 – Engagement Coordinator

    Thank you for taking the time to leave us a review on our Glassdoor page. We appreciate your honest feedback and take your concerns seriously. We are happy to see you have such a positive team in... More


  10. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Regal full-time (More than 10 years)

    Pros

    Corporate office is located on the river and is close to downtown

    Cons

    I have no cons for the company

    Regal Response

    Oct 25, 2018 – Engagement Coordinator

    Thank you for leaving us a review on our Glassdoor page, we appreciate your feedback. We are happy to see that you are enjoying your time with us and we hope you continue to enjoy the view of the... More


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