S3 Shared Service Solutions Reviews | Glassdoor

S3 Shared Service Solutions Reviews

Updated August 31, 2018
88 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Mike Scully
57 Ratings

88 Employee Reviews

Sort: PopularRatingDate

Pros
  • "I'm able to work from home all the time because I did what I was supposed to do" (in 6 reviews)

  • "We also stress a good work/life balance" (in 4 reviews)

Cons
  • "Working for 3 different credit unions is extremely tedious" (in 8 reviews)

  • "It is a contact center, which means dealing with unpredictable, irritated people is a daily part of the job" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Working at S3 with a sense of purpose"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Linthicum, MD
    Current Employee - Anonymous Employee in Linthicum, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S3 Shared Service Solutions full-time (More than 3 years)

    Pros

    Work life balance is part of S3 strategy, strong commitment to learning & development, I have the tools and resources to do my job, teamwork is a core value that is demonstrated often, my work has meaning

    Cons

    Young company, still building structure and earning credibility with its partners.

    Advice to Management

    continue to seek development opportunities, there are plenty of programs and resources to utilize


  2. Helpful (1)

    "Fulltime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S3 Shared Service Solutions full-time

    Pros

    Great team and good benefits

    Cons

    Chairs need to be replaced

  3. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Linthicum, MD
    Current Employee - Member Service Representative in Linthicum, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at S3 Shared Service Solutions full-time (More than a year)

    Pros

    * schedule assistance/flexibility
    * quarterly bonuses
    * learning assistance
    * Seniority is a plus

    Cons

    * not enough pay to work for 3 credit unions
    * Systems need major approvement , causes too many issues for members and employees
    * High call volume, understaffed
    * training not thorough
    * raises not consistent

    Advice to Management

    Work as hard as your team, and your assistant manager, and become more available.


  4. Helpful (3)

    "RUN POTENTIAL EMPLOYEE, RUN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers and onsite gym

    Cons

    NO structure; HORRIBLE training for new hires; Hiring people with no type of background in finance; Contact Center reps are a joke; TOO much work and not enough people or proper compensation; HR runs the entire company, so if you are on their bad side you will be fired; POOR communication between departments; Procedures and policies don't matter, it's basically do whatever you have to do to get the job done; The CEO needs to be trained on what S3 does (yup I said that); Decisions are made without the input from people that actually do the work. I have never worked anywhere that allowed the kind of mess that went on there.

    Advice to Management

    My advice is listen to people's complaints, don't just ignore them. Find out from the people that have been there since the start (like I was) as to why they are no longer happy and what happened to the morale. I used to love coming to work everyday when I first started, but as the company grew things got worse. There's no way a company can keep going by worrying more about the amount of work being put out and not the quality of work being done.


  5. "Too much work, not enough staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at S3 Shared Service Solutions full-time

    Pros

    It’s the Credit Union industry, so its member focused

    Cons

    Too much to do. Not enough support or staff.

    Advice to Management

    Managers and the Director work 10 to 12 hour days without lunch breaks. Other staff are guilted into working through unrealistic expectations and work loads. Everyone is stressed out and miserable. Take a greater interest in hiring more staff.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Baltimore, MD
    Current Employee - Manager in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S3 Shared Service Solutions full-time (More than 5 years)

    Pros

    Love working at S3 - great people, management, benefits and opportunities.

    Cons

    Complex work - need to be detail oriented.

    Advice to Management

    Like the new learning & development opportunities.


  7. "Lots of Work, High Standards, Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S3 Shared Service Solutions full-time

    Pros

    Lots of meaningful work for those who want a career not just a job. Standards and levels of expectation are high- challenges you to do your very best every day. Great company culture, caring atmosphere, everyone is friendly...even the CEO

    Cons

    Some areas keep poor performers too long which has a negative impact and causes morale issues for people who want to do the right thing.

    Advice to Management

    More public thanks, more parking, more office space

  8. "Work hard but have fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S3 Shared Service Solutions full-time (More than a year)

    Pros

    Great place to help people and make a difference! I love that I get to connect directly with members and walk through helping them from beginning to end. It is fast paced- but it makes the day go quickly.

    Cons

    If you don't like working with people, I wouldn't recommend working here. You are constantly communicating and working with members and other co-workers.

    Advice to Management

    Keep showing that you appreciate employees and their hard work. I also really enjoy the holiday department competitions and pot-luck lunches!


  9. "Great place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Linthicum, MD
    Current Employee - Anonymous Employee in Linthicum, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S3 Shared Service Solutions full-time (More than 3 years)

    Pros

    Flexible hours, internal promotional program, competitive pay, and open door policy with management with ideas for improvement

    Cons

    There are insufficient parking spaces


  10. "Exciting place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Linthicum, MD
    Current Employee - Anonymous Employee in Linthicum, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S3 Shared Service Solutions full-time

    Pros

    S3 provides training and advancement opportunities for the employees. The work is face paced and never boring. There are fun employee events throughout the year.

    Cons

    While the PTO is really good and comparable to other companies, the sick leave provided is not however. Most similar companies (financial based businesses) offer more sick leave and the opportunity to carry over unused sick time.


Showing 88 of 89 reviews
Reset Filters