Signpost Reviews

Cons

Hard product to sell

Cons

It's hard work. That's not a con, just don't expect not to have to with a keg in the office.

Cons

Sales is tough, but if you implement what your managers teach you, you'll be fine.

Cons

- The job is a grind but it pays off
- Typical ups and downs like any other sales position

Cons

*Immature management (demeaning, rude, micromanagement) - catch an attitude if you say something that collides with their opinion. Sales managers all tell you something different during training. Seems like they aren't on the same page.

*LOUD office; clients can hear ongoing conversations and music through the headsets

*Lack of proper sales training

*High turnover

*Not easy to make a sale especially to the target clientele

*Base pay is low for a company located in NYC

Cons

Low base pay and long days

Cons

No sexual harassment training in place.

Very low pay compared to other cold calling jobs.

100% Cold Calling - the entire job is cold calling. The job listing says they give you leads, but its just an automatic dialer that will just randomly put you in a cold call with a random business with no previous research. It's a telemarketing job.
You are expected to do over 200 minutes of talk time every day.

Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. - this is the entire role. You cold call businesses and try to get them onto an online demo and then sell to them.

Micromanagement - Managers will take note on how often you use the bathroom, how long it's been since you made a cold call, or how long you've spent in the kitchen. They also have a system in place where they can get audio from your headset to hear what you're saying to customers, and will take over if they don't like what you say. Managers day to day is more focused on just looking over your shoulder, gchatting comments to each other, texting on their phones, and listening to your calls. They are very under utilized. Another problem is that there is 4 managers on the sales floor for a team of about 20 people. Too many chiefs, not enough Indians. As soon as it hits 5:30, the managers are the first ones out the door while the sales reps are expected to stay in the evening.

No real training - the training program is more of a "figure it out" approach rather than teaching you how to sell the product. The product knowledge training lasted 10 minutes with a vague overview of how the product works. You get leads from Yelp, Groupon, and HomeAdvisor, and just recycle them over and over until you get a deal. You're constantly asked to stick to the script even if you feel it doesn't work for you.

Low Customer Reviews - Customers are not satisfied with the product, so you're really a sleazy sales person trying to get customers stuck in a contract rather than solving their problems. Its a real morals and ethics kind of decision you have to make to feel comfortable selling a product that doesn't work. You can just do a google search of Signpost Customer Reviews and the BBB and see that customers are not happy with the product. Whether the company is doing anything to fix that is unclear as Sales is very segregated from the rest of the business. So you don't get the real experience of working for a tech company.

Insult The Customers - the same people you are trying to sell to are the same people the office is open about making fun of. You try to sell to home services guys, but then openly insult and mock them during morning huddles. It sends a message that you don't really care about the customers you're trying to help, and just trying to get a deal. You're also advised to lie to customers as a way to relate to them like saying you have a wife, or child, or anything to relate to the person. It's just a very dishonest approach to building relationships with prospects if you have to lie to them to relate.

Loud Work Environment - the sales floor is always blasting very loud music all day, every single day. It can be seen more as a frat party rather than an actual place to do business. I get that they are trying to be uplifting, but it's hard to do telemarketing when there is loud music just being blasted out. Worse if you sit under the speakers.

Hire And Fire Cycle - the company is stuck in firing people, and hiring replacements at a rapid pace. They blame it in the role, but in all honesty it's because management can benefit from some much needed training. Being upfront that it is telemarketing can also help as people are expecting a sales role at a tech company, when it isn't. Managers are known to raise their voice at staff, gossip about previous staff, and put them on performance improvement plans if they want to get rid of you. They say they can't retain people because the job is monotonous, but it's actually because nothing is being done to encourage talent, nothing is being done to build team morale, and unless you're part of the clique, you're fending for yourself.

Promotions And Titles Are Over-saturated - Whether you're a new hire, or an account executive, every title is performing the same responsibilities. There is no unique distinctions between the titles other than salary. Seniors at the companies are performing duties of a sales development representative, which are lower responsibilities than a new hire sales rep. A high title at Signpost can't transition into the same high role at another company.

Cons

Can't think of anything! Just the general highs and lows of sales, but it is very fulfilling

Cons

No real marketing of the product, most clients don't know what signpost is after hearing the name so it makes it harder when pitching product, it's something that can definitely be overcame but something to consider nonetheless

Cons

- No one here actually cares about small businesses. They constantly talk about local business owners as if they are complete idiots. They see customers as $ and nothing else
- Toxic culture that is company first and customers last. They will do everything to suck every penny out of business owners
- They sell to people who are a terrible fit for the product and straight up lie to customers. Then, in their internal QA sessions, they find themselves not culpable for any wrongdoing. Who would've guessed?
- They do almost nothing to ensure customer success. Once the contract is signed and they have the money, the customer will never hear from them unless they beg.
- Everything is the customers fault. If the product didn't work, customers fault. If the product is different than the customer though, customer's fault. Nothing is every the company's fault.
- Simply look at their customer reviews and the # of engineer staff vs # of sales. That will tell you all you need to know.
- They lie to you about compensation and have horrible equipment. They don't even give you a laptop. Instead, they give you horrible computers with cheap chairs.
- Lack of trust. Managers are always breading down your neck. I can't believe how much time managers have to be snooping on you instead of operational efficiency.
- CEO is a typically elitist bro and all the sales bros love him.
- Their competitors have an obviously better product but they are in complete denial over it.