Signpost Reviews | Glassdoor

Signpost Reviews

Updated March 25, 2019
310 reviews

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4.2
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Signpost Founder and CEO Stuart Wall
Stuart Wall
241 Ratings

Employee Reviews

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Pros
  • "Loads of happy hours, team socials etc" (in 31 reviews)

  • "Phenomenal training program: Signpost has an awesome" (in 19 reviews)

Cons
  • "Pay could be better - Wish the base salary was higher, but the commissions were always pretty strong" (in 19 reviews)

  • "High-stakes: This comes with the territory of any sales job, but it is a high stakes and high stress job" (in 11 reviews)

More Pros and Cons

  1. "Great sales company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Denver, CO
    Current Employee - Sales Executive in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (More than a year)

    Pros

    Training, commission, strong leaders, fun environment

    Cons

    Hard product to sell

    Advice to Management

    Keep the fun culture and reward reps financially


  2. Helpful (1)

    "Loads to Learn Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Denver, CO
    Current Employee - Sales Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (Less than a year)

    Pros

    Best training in Sales you'll find. Can't imagine a better place to start when you WANT to do well but don't know HOW yet. Training at Signpost for our Sales team is killer, and we have too much fun to top it off. Cold calling gets a bad reputation. Don't let that keep you from Signpost if you're craving a self-driven job in sales.

    Cons

    It's hard work. That's not a con, just don't expect not to have to with a keg in the office.

  3. "Great place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in New York, NY
    Current Employee - Sales Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (Less than a year)

    Pros

    Positive work environment, excellent training with managers who genuinely want you to succeed, fun contests, happy hours, and lots of room to grow if you work hard. Training is held daily. You can always meet with your manager if you feel you're struggling or want to strategize.

    Cons

    Sales is tough, but if you implement what your managers teach you, you'll be fine.

    Advice to Management

    Keep doing what you're doing!


  4. "Great Training & Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Denver, CO
    Current Employee - Sales Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (Less than a year)

    Pros

    - Management is great across the board. From the director to all our sales managers. Amazing people to learn from.
    - Training program is top notch
    - The energy on the sales floor is unmatched to any other company
    - The support from colleagues is awesome. Feels like a family
    - Great potential to make money with uncapped commission
    - Full sales cycle including closing
    - The best place to learn and start a sales career

    Cons

    - The job is a grind but it pays off
    - Typical ups and downs like any other sales position

    Advice to Management

    Keep up the great work!


  5. Helpful (4)

    "Not bad, but not good either"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Signpost full-time (Less than a year)

    Pros

    *Great sales representatives old and new (always willing to help out each other or create friendly conversation)
    *Very clean office & kitchen
    *Frequent contests to push reps to get more sales
    *Typical start up feel (casual, fun, young people)
    *Passionate CEO

    Cons

    *Immature management (demeaning, rude, micromanagement) - catch an attitude if you say something that collides with their opinion. Sales managers all tell you something different during training. Seems like they aren't on the same page.

    *LOUD office; clients can hear ongoing conversations and music through the headsets

    *Lack of proper sales training

    *High turnover

    *Not easy to make a sale especially to the target clientele

    *Base pay is low for a company located in NYC


  6. "Good start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Signpost full-time

    Pros

    Great people great beer great days

    Cons

    Low base pay and long days


  7. Helpful (6)

    "Avoid If You Are Serious About Your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Signpost full-time (Less than a year)

    Pros

    Office is located in Manhatten next to some nice restaurants and bars.

    Cons

    No sexual harassment training in place.

    Very low pay compared to other cold calling jobs.

    100% Cold Calling - the entire job is cold calling. The job listing says they give you leads, but its just an automatic dialer that will just randomly put you in a cold call with a random business with no previous research. It's a telemarketing job.
    You are expected to do over 200 minutes of talk time every day.

    Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. - this is the entire role. You cold call businesses and try to get them onto an online demo and then sell to them.

    Micromanagement - Managers will take note on how often you use the bathroom, how long it's been since you made a cold call, or how long you've spent in the kitchen. They also have a system in place where they can get audio from your headset to hear what you're saying to customers, and will take over if they don't like what you say. Managers day to day is more focused on just looking over your shoulder, gchatting comments to each other, texting on their phones, and listening to your calls. They are very under utilized. Another problem is that there is 4 managers on the sales floor for a team of about 20 people. Too many chiefs, not enough Indians. As soon as it hits 5:30, the managers are the first ones out the door while the sales reps are expected to stay in the evening.

    No real training - the training program is more of a "figure it out" approach rather than teaching you how to sell the product. The product knowledge training lasted 10 minutes with a vague overview of how the product works. You get leads from Yelp, Groupon, and HomeAdvisor, and just recycle them over and over until you get a deal. You're constantly asked to stick to the script even if you feel it doesn't work for you.

    Low Customer Reviews - Customers are not satisfied with the product, so you're really a sleazy sales person trying to get customers stuck in a contract rather than solving their problems. Its a real morals and ethics kind of decision you have to make to feel comfortable selling a product that doesn't work. You can just do a google search of Signpost Customer Reviews and the BBB and see that customers are not happy with the product. Whether the company is doing anything to fix that is unclear as Sales is very segregated from the rest of the business. So you don't get the real experience of working for a tech company.

    Insult The Customers - the same people you are trying to sell to are the same people the office is open about making fun of. You try to sell to home services guys, but then openly insult and mock them during morning huddles. It sends a message that you don't really care about the customers you're trying to help, and just trying to get a deal. You're also advised to lie to customers as a way to relate to them like saying you have a wife, or child, or anything to relate to the person. It's just a very dishonest approach to building relationships with prospects if you have to lie to them to relate.

    Loud Work Environment - the sales floor is always blasting very loud music all day, every single day. It can be seen more as a frat party rather than an actual place to do business. I get that they are trying to be uplifting, but it's hard to do telemarketing when there is loud music just being blasted out. Worse if you sit under the speakers.

    Hire And Fire Cycle - the company is stuck in firing people, and hiring replacements at a rapid pace. They blame it in the role, but in all honesty it's because management can benefit from some much needed training. Being upfront that it is telemarketing can also help as people are expecting a sales role at a tech company, when it isn't. Managers are known to raise their voice at staff, gossip about previous staff, and put them on performance improvement plans if they want to get rid of you. They say they can't retain people because the job is monotonous, but it's actually because nothing is being done to encourage talent, nothing is being done to build team morale, and unless you're part of the clique, you're fending for yourself.

    Promotions And Titles Are Over-saturated - Whether you're a new hire, or an account executive, every title is performing the same responsibilities. There is no unique distinctions between the titles other than salary. Seniors at the companies are performing duties of a sales development representative, which are lower responsibilities than a new hire sales rep. A high title at Signpost can't transition into the same high role at another company.

  8. Helpful (1)

    "Awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Austin, TX
    Current Employee - Sales Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (Less than a year)

    Pros

    Great opportunity to make a ton of money, supportive team and amazing culture, I look forward to going to work everyday

    Cons

    Can't think of anything! Just the general highs and lows of sales, but it is very fulfilling

    Advice to Management

    Keep doing what you're doing!


  9. Helpful (2)

    "Great company to be apart of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Senior Sales Executive
    Current Employee - Strategic Senior Sales Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (More than 3 years)

    Pros

    Great company and fun environment to work
    Tons of she's training and coaching to help you become a great sales rep
    Open line of communication to executives and managers
    Great office location

    Cons

    No real marketing of the product, most clients don't know what signpost is after hearing the name so it makes it harder when pitching product, it's something that can definitely be overcame but something to consider nonetheless


  10. Helpful (6)

    "Anti-customer culture filled with immoral business practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Signpost full-time (More than a year)

    Pros

    - Great at promoting from within
    - Some management have their heart in the right place
    - It is very satisfying, but very rare, when business owners actually benefit from the product.
    - Lack of typical social justice culture, which makes them place a comfortable and safe environment to work at. No one to do the whole holier than thou and self righteous spiels

    Cons

    - No one here actually cares about small businesses. They constantly talk about local business owners as if they are complete idiots. They see customers as $ and nothing else
    - Toxic culture that is company first and customers last. They will do everything to suck every penny out of business owners
    - They sell to people who are a terrible fit for the product and straight up lie to customers. Then, in their internal QA sessions, they find themselves not culpable for any wrongdoing. Who would've guessed?
    - They do almost nothing to ensure customer success. Once the contract is signed and they have the money, the customer will never hear from them unless they beg.
    - Everything is the customers fault. If the product didn't work, customers fault. If the product is different than the customer though, customer's fault. Nothing is every the company's fault.
    - Simply look at their customer reviews and the # of engineer staff vs # of sales. That will tell you all you need to know.
    - They lie to you about compensation and have horrible equipment. They don't even give you a laptop. Instead, they give you horrible computers with cheap chairs.
    - Lack of trust. Managers are always breading down your neck. I can't believe how much time managers have to be snooping on you instead of operational efficiency.
    - CEO is a typically elitist bro and all the sales bros love him.
    - Their competitors have an obviously better product but they are in complete denial over it.

    Advice to Management

    Stop treating customers like crap and lying tot hem