Sleep Experts Reviews | Glassdoor

Sleep Experts Reviews

27 reviews

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3.5
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Christine Cook
12 Ratings

27 Employee Reviews

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  1. "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Dallas, TX
    Current Employee - Assistant Store Manager in Dallas, TX
    Positive Outlook
    No opinion of CEO

    I have been working at Sleep Experts (More than a year)

    Pros

    Great work culture, continuous training, bonus opportunities

    Cons

    Many changes, often long hours, work holidays, expect solo days in store

    Advice to Management

    Take the feedback to heart, great upper management, but keep your field manager up to date with software changes and product knowledge. We need to feel in the loop to be able to confidently stay loyal to the brand we represent.


  2. "Brand Reputation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company that does great things for the community. Great co-workers and a great work environment.

    Cons

    Under new ownership. Only thing that is a Con is not knowing if the brand will continue under the name Sleep Experts

    Advice to Management

    Would be to keep the brand alive in the existing market to better serve the community and the overall health of the parent company.

  3. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Slow type of work with average pay

    Cons

    Getting more and more competitive


  4. Helpful (2)

    "Reality did not match statements from interview."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Good co-workers. Management worked to keep work environment pleasant and the management style was one of respect and inclusion.

    Cons

    Given the actual number of hours worked, the compensation was an absolute joke. Many stores had little traffic and goals were adjusted accordingly. But with such low traffic, even when sales goals were exceeded the amount of business would not allow for additional commission income to exceed the guaranteed "draw". Would often work 7, 8, or 9 days in a row before getting a single day off.

    Advice to Management

    Not relevant now that the original owners have sold the company to Mattress Firm. It's a commodity business so the name of the game is to maximize floor space. I'm sure the management of MF is not interested in advice.


  5. "GREAT PLACE TO WORK`"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Fort Worth, TX
    Current Employee - Sales Representative in Fort Worth, TX
    Recommends
    Positive Outlook

    I have been working at Sleep Experts full-time (More than a year)

    Pros

    GREAT money if you can sell, even if u cant still make better income than most jobs.

    Cons

    hours CAN be long no lunch break but just bring your own lunch problem solved.


  6. Helpful (1)

    "Oh what could have been..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Lots of "You" time. It's very peaceful and quiet. Pays well, for little work.

    Cons

    You will lose your mind from boredom. This job never stops. 60-70 hr work weeks demoralize like nothing else.

    Advice to Management

    Keep the base, "Guarantee".


  7. Helpful (1)

    "Human Resources Director/Payroll Administrator/Benefits Administrator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Previous ownership was employee minded

    Cons

    Now under new ownership by Mattress Firm

  8. "Unbelievable Culture, Typical Retail Pitfalls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Austin, TX
    Current Employee - Store Manager in Austin, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Sleep Experts full-time (More than a year)

    Pros

    Great management and culture you can take pride in.

    Cons

    Work-life balance is difficult for those with families due to long work days, and retail schedule.

    Advice to Management

    Easy, if effort is put forth.


  9. "Great People - Broken Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people that make up Sleep Experts were great to work with.

    Cons

    They definitely have communication issue throughout.


  10. Helpful (1)

    "Where do we go from here? We've been recently acquired by a larger national competitor."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate (MOD)
    Current Employee - Sales Associate (MOD)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Sleep Experts full-time

    Pros

    Great Pay if your at a store in an affluent area. You can still make good money almost anywhere, if you're in a clearance center (outlet) store. You just have to work twice as hard and have a lot of patience, with a more difficult clientele of customers. Annual company trips for top performers are fun. 15 days paid vacation after 7 years.

    Cons

    As far as work life balance is concerned. Understand that this is a retail business, and working weekends and most holidays come with the territory. If you're the type of person, who lives for the weekends and every holiday. This job (sales) or any like it, is probably not for you. The benefits are about good. On par with most larger corporations. Be ready to play politics. Just like a lot of companies these days. It's just the nature of the culture. And yes, early morning monthly meetings.

    Advice to Management

    Either vastly improve company POS (point of sale) software or replace it. It's costing the company money and valuable (loyal) customers. But more importantly it's costing the sales people money. It's great to see that the operations and delivery team are working hard and long, to improve warehouse procedures and delivery service to the customer. But there is a desperate need to take a more comprehensive look at the company's overall best practices. One of the biggest reasons why Sleep Experts captured so much market share in less than 10 years, was not only our fanatical dedication to customer service, but our constant pursuit of efficiency and ongoing self improvement. Just because a company has a store on every, does not mean it you can cut corners, when comes to customer service. It would greatly benefit Mattress Firm to examine the things SE did well pre-acquisition and integrate them into the existing culture.


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