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SmartFocus Reviews

Updated Apr 21, 2021

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Found 156 of over 178 reviews

2.5
37%
Recommend to a Friend
41%
Approve of CEO
SmartFocus CEO Chris Allan
Chris Allan
29 Ratings
Pros
  • "SmartFocus has multiple interesting initiatives to work on(in 22 reviews)

  • "A fast paced rule breaking, trail blazing company with industry leading technology(in 8 reviews)

  • Cons
  • "With zero marketing in the US no one has ever heard of Smartfocus which makes getting leads a challenge(in 11 reviews)

  • "Senior management may have changed since I left but the bad apples still look like they are there(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Account manager

      Sep 14, 2015 - Account Manager in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Blend of new technology that helps solve problems between the customer and ecommerce site

      Cons

      Headquarters is based in the UK and also offices in France and Barcelona. This can cause delays in some operations.

      Continue reading
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    2. 4.0
      Former Employee, less than 1 year

      Good exposure to various technologies

      Mar 21, 2021 - Senior Software Engineer in Bellevue, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good use of technology stack

      Cons

      this was offshore team at Bellevue. there was no good co-ordination

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    3. 2.0
      Former Employee

      unstable

      Jul 4, 2019 - Anonymous 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      remote work, travel from time to time

      Cons

      you are on your own for everything. not a place to grow or get anything done

      2 people found this review helpful
    4. 3.0
      Former Employee

      Okay Company

      Dec 10, 2012 - Anonymous Employee in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can do attitude. This is a great company if it did not have the items in CONS. You have the ability to learn and move with the flow. There are tons of opportunities to learn and really make a difference.

      Cons

      To focused on sales. If you hate selling anything, this is not the place for you. All Management cares about is hitting the goals. Which is not a bad thing, but you have to have a solid product. Most clients are fooled by the Salesman (No brainer here) and Client Services will take the heat. This isnt a problem because you just bring the Sales guy back in the picture. Management is ambitious. But over the top ambitious. They'll shoot themselves in the foot if they have not done so already. - Work/live balance tips on the Work side heavily - Compensation is okay. Build experience and jump to a competitor. - Career Opportunities are available if you can sell. Test yourself, find a product you know is dysfunctional, and see how many people you can sell it to. The first 3 don't count. - CEO is on cloud 9. - Country Vice Presidents: Suck.

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      4 people found this review helpful
    5. 1.0
      Former Employee

      Stay Away

      Feb 16, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Technology and there are (or were) some great people.

      Cons

      Where to start... This is a UK based company that doesn't know where to go or how to compete. They are convinced that their competitors are Salesforce and Adobe when the reality of it is they're not even on the radar. With zero marketing in the US no one has ever heard of Smartfocus which makes getting leads a challenge. The company doesn't invest in it's people and will straight up lie to it's employees on how well the company is doing.

      Continue reading
      10 people found this review helpful
    6. 2.0
      Former Employee

      SmartFocus is terrible

      Apr 11, 2016 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work if like ridiculous deadlines, high pressure, and low morale. Company changes direction on a weekly basis. The sad thing is that the technology is pretty interesting but the lack of focus makes for an unstable platform and overworked support staff.

      Cons

      The company refuses to invest in its people or its systems. I have never experienced an organization with a 50-70% turnover rate year after year. The people are depreciated faster than the equipment.

      Continue reading
      21 people found this review helpful
    7. 5.0
      Current Employee, more than 1 year

      Great work team environment!

      Mar 1, 2013 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Never a dull moment; fast pace environment that keeps you on your toes. - Great sense of community in a team oriented environment. I can reach out to any of my team members in any region and receive the prompt assistance that I need. - Solid company in the industry and I get to be a part of cutting-edge innovations.

      Cons

      -I don’t get to travel as much as I use to for work.

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    8. 1.0
      Current Employee

      The past few positive reviews are definitely made up by management.

      Aug 16, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None, really. Except being a bit lenient on days off and working from home... Also, the benefits are not bad. 401k and health. Previously, their bonuses/commissions were good but recently this has changed and they took forever to tell employees about the new plans.

      Cons

      Management is terrible. Company is way too focused on sales. Clients are unhappy due to the lack of help from support and account managers are only focused on renewing clients - not keeping them happy. Barely any real training for employees. The product is terrible and has many flaws that no one wants to fix because they only want to focus on new features.

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      18 people found this review helpful
    9. 3.0
      Former Employee

      services

      Apr 13, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fast paced, great exposure to technology, lots of change and challenge

      Cons

      If you can't keep up you will be trampled on, not for everyone. Sales focussed by any means

      Continue reading
      8 people found this review helpful
    10. 1.0
      Former Employee

      Rotten to the Core

      Dec 31, 2015 - Anonymous Employee in Bellevue, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Absolutely none. Couldn't leave this field blank.

      Cons

      Yeah, so the majority of these negative reviews stem from the sales/marketing dept in the London office, but the dysfunctional, bullying culture that this company cultivates permeates into the development department as well. This place is a revolving door of developers. Even with a small team, management does not properly recognize those with actual skills and talent to help with the redesign and re-architecting of the franken-code. Priorities are not managed and urgency is non-existent. The bar is extemely low and the bullying and territorial culture does not promote collaboration or camaraderie. Those who have the smarts realize this is a sinking ship and find much greener pastures elsewhere.

      19 people found this review helpful
    Viewing 1 - 10 of 156 Reviews

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