Spokeo Reviews | Glassdoor

Spokeo Reviews

Updated February 27, 2019
106 reviews

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3.0
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Harrison Tang
57 Ratings

Employee Reviews

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Pros
  • "Smart people, good culture, catered lunches" (in 20 reviews)

  • "There's free lunch here and they pay for your free conference every year" (in 17 reviews)

Cons
  • "Work from home policy is a joke" (in 7 reviews)

  • "The customer care department is actually a loss prevention department" (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Great place to work, lots to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior DevOps Engineer in Pasadena, CA
    Current Employee - Senior DevOps Engineer in Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spokeo full-time (More than 3 years)

    Pros

    Lot of flexibility, they encourage learning new things and implementing any new technology that can help the company. There are very few red tape blocks, and the culture is awesome. Free food of excellent quality, and understanding management.

    Cons

    Previously no work from home policy, however that has recently changed. So there aren't many cons.

    Spokeo Response

    Oct 16, 2018 – CIO

    Thank you for taking the time to share your insights! I'm glad to hear of the great experience you've had so far as we pave the way to building cool and exciting technologies. You are correct that... More


  2. Helpful (3)

    "Nice but Short Sighted and Protective."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Spokeo full-time

    Pros

    Nice people and culture.

    Cons

    Lack of trust in people and teams. Founders operates well below their levels.

    Advice to Management

    Change before its too late. Trust your teams and leaders that you hire. If you try to hire good people...get out of their way.

    Spokeo Response

    Feb 20, 2019

    Thanks for taking the time to provide your feedback. We agree that it's important for teammates to be accorded freedom to do their jobs and make positive impacts on our business. To that end, about... More

  3. Helpful (1)

    "Poor middle management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Spokeo full-time (More than a year)

    Pros

    - Snack
    - Free lunch
    - Good Insurance
    - Founders and C-level at least are trying very hard to stir the company to the right direction

    Cons

    - C-level are very disconnected from what is really going but at the same time trying very hard to be involved
    - Endless meaningless meeting where middle management trying to put up an act in front of the C-level when there is really not much going on
    - Incompetent directors and VP level managers

    Spokeo Response

    Mar 10, 2019 – Director

    Thank you for making time to share some of your views here.

    Spokeo has a great history as a boot-strapped, founder-led company for over 12 years. Aside from the great perks you mention, the... More


  4. Helpful (6)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Spokeo full-time

    Pros

    -Catered lunch every day + nicely stocked kitchens
    -Laid-back atmosphere, set your own hours
    -Monthly allstaff and events and small company size leads to a feeling of family
    -401k gives you access to an independant wealth manager who knows his stuff
    -All news is good news!

    Cons

    -Changes are being made now that should have been made years ago. Hopefully not too late.
    -Laid-back atmosphere. Some people do next to nothing and no one seems to notice.
    -Lack of long-term, articulated vision. Very reactionary.
    -Things take forever to get done because of the high turnover of develepers and other key positions sometimes with no warning.
    -When people leave whatever they were working on dies. No continuity or succession planning.
    -Work from home policy is a joke.
    -Stock options are worthless
    -No 401k match

    Advice to Management

    There is a group of customers who love Spokeo. Try to find more people like that and make things better for them instead of buying sleezy ads. Set a better vision and stick to it. Maybe make CEO the Product VP and then get a more traditional CEO. Don't just wait for bad news and spend days trying to figure out what caused it, but spend more time looking at positive news and figuring out how to do more of that.

    Spokeo Response

    Jan 14, 2019 – CEO

    Thank you for your feedback. We understand that changes are better late than never, and we definitely want to move faster. We have started several new initiatives like reorganizing more agile... More


  5. Helpful (4)

    "They make you think it's an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pasadena, CA
    Former Employee - Customer Service Representative in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Spokeo full-time (More than a year)

    Pros

    Free lunch everyday and fully stocked break room.

    Cons

    Poor business practices. Customers call pissed all the time because they lie about the subscription. Then the reps have to try to refund the least amount of money possible.

    Spokeo Response

    Jan 16, 2019 – Director of Customer Care

    Thank you for your feedback. Our Customer Care team is the first point of contact for many Spokeo customers, and the team endeavors to facilitate a positive and successful Spokeo customer experience... More


  6. Helpful (7)

    "0 stars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Pasadena, CA
    Former Employee - Customer Care in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Spokeo full-time (More than a year)

    Pros

    none. zero. zip. zilch. nada.

    Cons

    This job made me completely miserable. I don't know how I put up with it for so long. The website is garbage and their business practices are slimy. Every day I was giving the same tired excuses to angry customers over and over and I could never actually fix their problems because SPOKEO is the problem. Please Christ do not work here. It is hell.

    Advice to Management

    quit

    Spokeo Response

    Jan 16, 2019 – Director of Customer Care

    Thank you for your feedback. We value all the hard work that our Customer Care (CC) Representatives contribute to our team and recognize the importance of them being the first point of contact to our... More


  7. Helpful (6)

    "Worser sinking ship than titanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Spokeo full-time

    Pros

    The only pros about this job are the free snacks and food

    Cons

    Management does not care about the well being of their employees
    They have literally told people who can’t make it into work because of either illness, family issues, or even car problems to take an Uber to work so they don’t miss out on attendance points. Grace period is ridiculous (2:59 min.) they teach you how to effectively lie and berate the customer do they don’t get their money back for an outdated service. Customers constantly angry and yelling at you because of charges that we’re put in their card even after cancelling or blocking through their bank. Toxic ghetto people work here, all the baby daddy problems galore.

    Advice to Management

    You may have started a program where you’re giving management lessons on how to interact and handle situations for the past month and there’s no improvement

    Spokeo Response

    Jan 16, 2019 – Director of Customer Care

    Thank you for your feedback. Our Customer Care team values attendance adherence as it is one of the key components in keeping our daily service commitment to our customers. We encourage team members... More

  8. Helpful (13)

    "No growing in your career at Spokeo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Spokeo full-time (More than a year)

    Pros

    - Snacks
    - Lunches
    - Company events
    - There's a few really good people that work here

    Cons

    - Your value to the company is determined on day 1 and you'll never get a chance to prove otherwise
    - Managers will place a carrot on a stick
    - You'll be promised promotions/raises many times but they'll never deliver on their promises
    - Managers are too prideful and stubborn to admit when they're wrong
    - HR is only there for the managers
    - Few projects have any direction
    - Entire teams get fired or quit quite often

    Advice to Management

    To middle management:
    Treat your employees like humans

    To upper management:
    - Your managers aren't perfect
    - Don't be afraid to overrule one of your managers like they do your work force daily

    Spokeo Response

    Oct 4, 2018 – HR Manager

    We appreciate you posting a review and your love for the snacks, lunches, and events! Our Culture Team puts in a lot of thought and effort into caring for all Spokeans! Let me also share some of our... More


  9. Helpful (1)

    "Great work environment, great culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Pasadena, CA
    Current Employee - Software Developer in Pasadena, CA
    Recommends
    Approves of CEO

    I have been working at Spokeo full-time (Less than a year)

    Pros

    I worked with the engineering team.
    Great environment to work, Spokeo gives you all you need to get the job done.
    Very transparent and a flat structure, your opinion matters and its heard.
    A lot of room for growth, you are given the freedom to influence your career path.
    Pay is very reasonable and there is room for a pay raise every 6 months.
    Free lunch, great benefits!

    Cons

    No 401k company match
    No standardized work from home policy

    Advice to Management

    Keep doing the great job you are doing. You might want to really consider implementing a work from home policy as it is standard in other companies.


  10. Helpful (1)

    "Fun Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spokeo full-time (More than a year)

    Pros

    Spokeo has created a great work environment for their employees. The office is set up in a way that allows for friendships to be built around positive interaction. I have never worked outside of a corporate style environment where cubicles separate people from one another. Spokeo has opened my eyes to something greater. There is an open environment and cross-functional teams. Everyone knows each other well because of this. The office does not promote hierarchy in any way which is reflected through this type of environment.

    Pros: free lunches every day, game tables in the lounge, gaming consoles, tv's around the office, unlimited snacks and beverages, spirit days, sitting/standing desks, team bonding experiences, 401K, full employee benefits sponsored by the company, founders who are invested in their product

    Cons

    We don't have a Fort Nite group yet & we need a billiards tournament, Culture.

    Advice to Management

    Keep up the great work and continue to stand behind the product.