They made some staffing decisions that, in my opinion, tanked an entire business unit. Particularly in regard to the product development strategy. They started creating these ridiculous products with an absurdly low value proposition for a high monthly premium. As I expected, nobody bought the product.. Then they tried to patch it up, but the attempt was feeble and they extinguished a couple of products in this way. They never listened to employees and made all their decisions from Baltimore. It was excruciating to watch.