When I first came on board this company was closed on Sundays, no longer the case.
Most every facility had a manager and an assistant manager, that's no longer the case. There was a pretty robust bonus system that actually incentivized you to go above and beyond. They took all of those things and just folded them into the base requirements for the job with no increase in pay. Used to get a bonus for getting Google reviews, now that demand you do it for free, and you have to get twice as many. Used to be that if you kept your conversion above a certain percentage you got a bonus at the end of the month. Now you just do it for free and your bonus is not having to sit through an awkward phone call at the end of the month and explain why it's your fault that you called dozens of potential tenants two to three times and they didn't answer the phone and what you can do differently the next time to make them answer the phone. Neutering the bonus system equated to a $3 to $5 an hour pay cut for most managers.
Nobody got raises at the end of the year at least not at the line level. Which is really demoralizing when a large part of your job is getting attacked for the company giving out brutal rate increases on a regular basis but not doing anything to improve employee pay or morale. There's been a shift in company culture away from what felt like celebrating its employees to constant never-ending emails bragging about how many hundreds of thousands of dollars the customers owe the company.
