TOMS Reviews
Updated Jun 3, 2022
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Found 221 of over 266 reviews
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Top Review Highlights by Sentiment
- "The employees are friendly and mostly genuine in their interest when talking to you." (in 10 reviews)
- "Poor management caused the downfall of the giving model and product that made them famous" (in 15 reviews)
- "Leadership is admittedly something of a mess right now and has been for the past year and a half." (in 10 reviews)
- "Over the past six months nearly then entire leadership team has been wiped out, seemingly with little strategy for their replacement, with the exception of the head of HR (hmmm…)." (in 6 reviews)
Ratings by Demographics
This rating reflects the overall rating of TOMS and is not affected by filters.
- Gender
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- Veteran Status
- Former Employee, more than 1 year★★★★★
Pros
The perks, benefits, people, and pay are great!
Cons
there are no negatives to report.
- Former Employee★★★★★
Pros
Wonderful hr and company perks
Cons
Veered away from original mission
- Former Employee, more than 1 year★★★★★
Pros
1.Great store team 2.Good benefits for full time 3. Strong vision 4. More POC/women in management
Cons
1. Corporate to store front communications 2. Poor plan/ execution of store front to change the world plan 3. Individualized store front, standard visual merchandising
Continue reading - Former Employee, more than 1 year★★★★★
Pros
Good friendly coworkers to work with
Cons
There are so many I can’t begin to list
- Former Employee★★★★★
Pros
Free coffee and parking, dress casual
Cons
too many management turnover and no direction
- Former Employee, less than 1 year★★★★★
Pros
The mission and vision is clear and there are great people who make it happen.
Cons
I did not experience any
Thanks for sharing your feedback!! So glad to hear you enjoyed your time working at TOMS!!
- Former Employee★★★★★
Pros
The people are great to work with.
Cons
No structure within the company
- Former Employee, more than 1 year★★★★★
Pros
I think I learned the most from TOMS because they still run their shops like small mom and pops shops. I received a great deal of experience in running a small business. Their HR team was super amazing. Loved how I had access to the entire retail team including HR to your allocation teams. The trip out of the country was life changing and will never forget that. New owner seems to deeply care and have a extensive experience in retail. I'm excited for the company in the years to follow.
Cons
Of course communication can get convoluted in growing business so sometimes that made things more difficult but that's anywhere. Very difficult to get the amount of work done with a short staff yet working to sustain your business and also not being allowed to work more than 40 hours.
Continue reading - Current Employee★★★★★
Pros
Great place to work, lovely staff!
Cons
When it gets slow off-season, hours may get cut.
- Former Employee, more than 5 years★★★★★
Pros
Friendly staff and great customers
Cons
Toilet was way too small.
Continue reading
TOMS Reviews FAQs
TOMS has an overall rating of 3.9 out of 5, based on over 266 reviews left anonymously by employees. 71% of employees would recommend working at TOMS to a friend and 42% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
71% of TOMS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TOMS 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at TOMS to be workplace, benefits, coworkers and the cons to be career development, management, senior leadership.
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