TOMS Reviews
Updated May 15, 2023
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Found 238 of over 283 reviews
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Top Review Highlights by Sentiment
- "The employees are friendly and mostly genuine in their interest when talking to you." (in 10 reviews)
- "Laid back atmosphere, free coffee, some benefits offered that other companies dont, gererous employee discount, a positive feeling of working for a company that is also doing good in the world." (in 10 reviews)
- "Poor management caused the downfall of the giving model and product that made them famous" (in 15 reviews)
- "Leadership is admittedly something of a mess right now and has been for the past year and a half." (in 12 reviews)
- "Over the past six months nearly then entire leadership team has been wiped out, seemingly with little strategy for their replacement, with the exception of the head of HR (hmmm…)." (in 6 reviews)
Ratings by Demographics
This rating reflects the overall rating of TOMS and is not affected by filters.
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- Current Employee, less than 1 year★★★★★
Great company
Nov 14, 2022 - Customer Service Representative in Dallas, TXRecommendCEO ApprovalBusiness OutlookPros
All wins with this company
Cons
No losses very great and perfect company
- Current Employee, more than 5 years★★★★★
Great Benefits; Culture is Eroding; People are Burnt Out
Mar 30, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
- Half-day Fridays - New office space with free Starbucks and sparkling water - Most of the people are friendly and a pleasure to work with - Flexible work from home schedule (one day in-office)
Cons
- Employees are constantly being asked to fill "stretch assignments" even though it's the result of 4 company-wide layoffs in a 5 year span - No career growth (only lateral position changes to fill for people that have left or got laid off) - Significant raises offered only if you've found a better offer elsewhere - No clear strategy (TOMS changed its Giving strategy for the better, but it keeps changing its sales/marketing/finance/technology strategies with no impact on the bottom line) - Compounding debt problem caused by poor leadership during the company's hey day - Directors and Senior Managers expected to manage multiple teams, resulting in employees having to "manage" each other
Continue reading - Former Employee, less than 1 year★★★★★
Pros
It was a nice place to work.
Cons
You have to wear TOMS shoes at work which I don't personally like. Lol.
- Former Employee★★★★★
Pros
Vertical mobility is a pro
Cons
Hours are definitely a con
- Former Employee, more than 1 year★★★★★
Marketing team became toxic
Mar 2, 2023 - Performance Marketing ManagerRecommendCEO ApprovalBusiness OutlookPros
Good benefits, cool workspace, people/hr team really care about culture and mental health.
Cons
Other companies pay more. Poor larger business decisions left the company in a precarious situation leading to quick turnover for many departments especially performance marketing. The atmosphere in paid marketing team is not supportive or friendly when leadership changed.
Continue reading - Former Employee★★★★★
Don't bother with TOMS if you want job security.
Feb 23, 2023 - Copywriter in Culver City, CARecommendCEO ApprovalBusiness OutlookPros
- 4 Day workweek - Supportive team (if you're lucky) - Flexibility w/Remote work
Cons
- Constant mass layoffs (one happened right before i got hired, before I was laid off myself) - Company doesn't care about you as an individual
Continue reading - Former Employee, more than 3 years★★★★★
Pros
I enjoyed the people I worked with
Cons
Advancement was tough due to it being a newer company
Continue reading - Current Employee★★★★★
Pros
work life balance, inclusive culture
Cons
communication could be improved slow to make changes to business, not innovative.
- Former Employee, more than 3 years★★★★★
Pros
-Remote work -Overall brand mission -Cool new office -Everyone is highly "nice"
Cons
-More than 20 people were laid off a few weeks ago, and now there is a huge hiring spree going on as we speak. Ask yourself if everyone laid off was terrible at their job or if someone is just looking for excuses for a poorly managed company. -The sales structure is stuck in 1999 -Most VP's and Senior roles have been "eliminated", or they have left. -Inability to innovate product wise -Growth opportunities are reserved for a very small group of people.
Continue reading - Former Employee★★★★★
Pros
Good relaxed atmosphere with lots of freebies and young, fun coworkers
Cons
This was one of the most toxic environments I had ever worked in. I was bullied by my manager, constantly criticized to the point where he made me draft emails and have him read and correct them before I was allowed to send them out. Not only was there an overall dread of losing your job because there were several layoffs and VPs and Directors constantly quitting, but there was no collaboration between teams. My manager made comments to me that were racist and sexist. I had filed a formal complaint to HR but they did not do anything about it other than let me know that my manager would undergo training. Because of this job, I had severe anxiety and depression and had to seek professional help. My self esteem declined drastically during this role due to the micro-management and toxicity and I felt that I couldn’t do anything right.
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TOMS Reviews FAQs
TOMS has an overall rating of 3.6 out of 5, based on over 283 reviews left anonymously by employees. 61% of employees would recommend working at TOMS to a friend and 34% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.
61% of TOMS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TOMS 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at TOMS to be workplace, benefits, coworkers and the cons to be management, career development, senior leadership.
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