TOMS Reviews | Glassdoor

TOMS Reviews

Updated November 27, 2018
144 reviews

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2.7
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TOMS CEO Jim Alling
Jim Alling
56 Ratings

Employee Reviews

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Pros
  • "Giving trips to different parts of the world" (in 22 reviews)

  • "TOMS is 100% giving One for One with all of our products which is our commitment to all" (in 10 reviews)

Cons
  • "Big expectations with little to no resources; budget and head count are huge" (in 5 reviews)

  • "Leadership team that is lacking a strong vision from the very top of the house" (in 8 reviews)

More Pros and Cons

  1. "Seasonal Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TOMS part-time (Less than a year)

    Pros

    *Friendly Coworkers
    *Flexible Scheduling
    *Great Employee Discount

    Cons

    No downsides. Great place to work!


  2. Helpful (1)

    "Great Place"

    StarStarStarStarStar
    Former Employee - Sales Associate in Frisco, TX
    Former Employee - Sales Associate in Frisco, TX

    I worked at TOMS part-time (Less than a year)

    Pros

    Awesome work environment. I worked at the Dallas location and the manager there is super passionate about TOMS mission. Super engaging company and great cause.

    Cons

    I remember a customer telling me that employees should get a commission for how many shoes they sell.

  3. "Great team and culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Associate
    Former Employee - Retail Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TOMS part-time (Less than a year)

    Pros

    The best part was definitely contributing to the mission.

    Cons

    Sometimes fast paced retail environment.

    Advice to Management

    Be more flexible.


  4. "Good mission, bad culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful, inspirational mission. Dogs at work. Free coffee bar.

    Cons

    It’s a lot like working at your high school - rampant disrespectful work culture. HR is incompetent. Contractors are generally treated like garbage - keep expectations low for having your work valued by upper management.

    Advice to Management

    Take a look at what causes your turnover.


  5. Helpful (10)

    "Nice people, Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Playa Vista, CA
    Former Employee - Anonymous Employee in Playa Vista, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TOMS full-time (More than a year)

    Pros

    Genuinely some of the nicest people I've ever worked with. Inspiring mission with a beautiful working space, good work-life balance. Lots of free product and a chance to go on a giving trip.

    Cons

    TOMS looks good on the outside, but once you are immersed in the company you see that it's saddled with debt and very poorly managed. Little to no room to advance or grow your skillset. Large amount of mediocre people promoted to unnecessary job functions. Leadership is not receptive to innovation or new ideas; they keep doing the same thing year after year expecting different result, even as revenue continues to drop. TOMS creates a false atmosphere of "openness" by having numerous all-staffs and suggestion boxes to encourage employees to share ideas, however no action is ever taken to implement feedback. Huge amount of bureaucracy doesn't allow for innovation.

    Advice to Management

    If you want to appeal to young customers, listen to the young people in the company (including interns) to get ideas. Promote based on skill level, not nepotism or length of time at the company. Allow honest discussion so that the company can improve. The extremely high turnover rate over the last year should be a sign of how people feel, yet nothing is done to seriously address employee concerns. A free barbecue won't make employees stay; creating opportunities for growth and transparency will.


  6. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Los Angeles, CA
    Current Employee - Director in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at TOMS (More than 3 years)

    Pros

    Wonderful physical space. Great mission. Eager and competent co workers.

    Cons

    Senior management was not aligned nor inspiring.


  7. Helpful (3)

    "Great Environment with Good People Who Want to Make a Difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TOMS full-time

    Pros

    Soul: Mission to make the world a better place through business.
    People: Attracts good people who care about the world and their coworkers.
    Opportunity: Tons of opportunity to help the company evolve.

    Cons

    Current: Company is in a plateau phase, little to no growth. Lack of resources in some areas.

    Future: Saddled with too much debt.

    Advice to Management

    Needs to shed unprofitable product lines. Need more hands-on management of non-US marketplace.

  8. "Ok"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TOMS full-time

    Pros

    Nice environment for a work place

    Cons

    Bad and long hours a lot


  9. Helpful (3)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TOMS full-time (More than a year)

    Pros

    The people I worked with were like family. The One for One concept (initially). Gained a lot of skills. increased confidence in selling.

    Cons

    To start off TOMS has changed in a sense. It has put out sales all throughout the month where it literally feels like we were becoming Kohls. Also was working all sorts of jobs they could hire someone else to do or give compensation for. Lastly, they outside hire instead of helping an individual within the company to move up in management type positions.

    Advice to Management

    Understand that you started off an idea that is priceless so stop selling yourself for less. Also be open to helping out those who work for less than you and work harder to make your lives run a little more smoothly. Be mindful of the work they put in because you lose value when you lose your foundation. Lastly think about hiring from within rather than worrying about whose feelings to spare or waste all your energy on hiring process when you barely have the time causing your employees to burn out. I say this because people want to grow and if you can't help them then not only are you wasting their time but you are effecting their lives and causing them to either stay stagnant or restart.


  10. Helpful (4)

    "A pity, a sigh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in East Los Angeles, CA
    Former Employee - Anonymous Employee in East Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TOMS full-time (More than 3 years)

    Pros

    One for one, feel like we were doing great things.

    Cons

    Since 2016, some leaders are playing politic games, managing like a tyranny.

    Advice to Management

    Kick out the moles, keep the ones who is really enthusiasm and dedicated their love to TOMS, sad to see some people in Asia Operation has to go due to the politic reason.