TOMS Reviews

Updated Jan 11, 2021

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3.6
72%
Recommend to a Friend
73%
Approve of CEO
TOMS CEO Magnus Wedhammar
Magnus Wedhammar
3 Ratings
Pros
  • "Great benefits including giving trips(in 25 reviews)

  • "Great atmosphere, free TOMS Shoes, 50% discount, good work environment(in 16 reviews)

Cons
  • "No room to grow within the company even though they promise you will someday be part of leadership team(in 9 reviews)

  • "Upper management has no reassurance to offer as they're worried about their own jobs(in 8 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Everything good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Sales Manager 
    Recommends
    Positive Outlook

    I worked at TOMS full-time for more than a year

    Pros

    Salary and good place to work

    Cons

    There is no best benefits

  2. "Lovely People"

    5.0
    Former Employee - Anonymous Employee 

    I worked at TOMS full-time for more than a year

    Pros

    Amazing team to work with- the headquarters was always inspiring

    Cons

    Lots of internal changes happening


  3. "Sales equal hours"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TOMS part-time

    Pros

    Free shoes,no uniform, and nice coworkers

    Cons

    Sales equal hours, pressure to make sales,stressful,

    Continue reading
  4. "Great Company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TOMS full-time for more than 3 years

    Pros

    Culture and people are warm and feel like family. Great perks and benefits and lots of growth.

    Cons

    Higher management and structure can be improved. Certain departments tend to silos and not connect or want to meet in the middle.

    TOMS Response

    December 17, 2020Recruiter

    Thanks so much for your feedback! Once a part of the TOMS Family... always a part of the TOMS Family! We do work hard to ensure that our employees have the opportunity to connect and engage with one another in meaningful ways such as participating in volunteer activities with our giving partners, wellness classes, and employee led clubs. When you share a common purpose, it makes sense to feel more connected :-) Thanks for your note regarding internal communication - I will be sure to pass your concerns along to our management teams.

  5. "It’s a good place where I learned a lot"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fixing Appliances in Jefferson, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TOMS part-time

    Pros

    They teach you new stuff, and they give you opportunities

    Cons

    They want everything to be learned fast

    Continue reading

    TOMS Response

    November 10, 2020Recruiter

    Hi! Thanks so much for your feedback. We are glad to hear that you learned new skills while working at TOMS. We encourage our employees to become lifelong learners... to continue to grow and develop regardless of your tenure and work experience. Keep learning and growing! Best of luck to you!

  6. "Nice place"

    4.0
    Former Employee - Floor Worker in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TOMS part-time for less than a year

    Pros

    people are really ok most times

    Cons

    not sure there are many

    Continue reading
  7. Helpful (3)

    "Really Bummed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative in Playa Vista, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at TOMS full-time for less than a year

    Pros

    Dog-friendly office, benefits were great for my needs, coffee-bar, and outside partnerships that created fun free events like Sofar Sounds, Into Action events, happy hours, open mic nights, etc. Fun for a single younge lifestyle. Biggest pro was working for a brand that truly kept it's vision on it's mission. Which is why I was so bummed that my coworkers were so cold and clicque-y. I left solely due the environment in my department.

    Cons

    Cold, toxic environment, not welcoming as a new employee. I hate to say it, but I worked with many privileged millennials who didn't know how to reflect the culture in the brand they worked for.

    Continue reading

    TOMS Response

    November 10, 2020Recruiter

    We too are really bummed to hear that you experienced such treatment from your team. At TOMS, we promote a culture of acceptance and openness and to hear that you were met with unwelcoming teammates is quite upsetting. We appreciate you sharing this info with us, and I can assure you that we will be connecting with the team's manager regarding this issue. Thank you for your contributions as an employee - I do hope you remain a brand ambassador and continue to support our mission of using business to improve lives. Best of luck to you!

  8. COVID-19

    "Wonderful Place to Work!"

    5.0
    Former Employee - Sales Associate in Glendale, CA
    Recommends

    I worked at TOMS part-time for less than a year

    Pros

    Great support from corporate (continued paying employees during COVID-19 shutdown in LA) and everyone who worked at the store was so lovely and kind--it was a privilege to get to work with them and get to know them!

    Cons

    I don't have anything negative to say about my time here!

    TOMS Response

    October 5, 2020Recruiter

    Thanks so much for your kind words. We certainly have done our best to ensure that our employees have been taken care of during this difficult time. Thanks for being a part of the TOMS team! We wish you the best of luck!

  9. "TOMS shoes"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Portland, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TOMS full-time for more than a year

    Pros

    Benefits, team size, promotion opportunities

    Cons

    Communication, benefits, constancy, timing, technology

    Continue reading

    TOMS Response

    October 5, 2020Recruiter

    Thank you so much for being a part of our awesome retail team. We are glad to hear that you enjoyed our benefits and felt that there were promotional opportunities available to you. I will pass along your concern surrounding communication, as we all know we can improve and do better. Best of luck to you!

  10. Helpful (2)

    "Great Company with Challenges"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - N/A 

    I worked at TOMS full-time

    Pros

    Mission-focused brand. Great employees, benefits and perks. (Employees get to go on global giving trips and service project opportunities to help serve others, free coffee (barista style), free shoes, fun office space, etc.)

    Cons

    They hire amazing people and then hamstring them with self-imposed rules and processes they are very stubborn on changing, which in turn stagnates the brand as well as the personal growth of the employee. They rush to take public stances on divisive political issues they don't take the time to fully investigate. It often makes the company come across as uninformed on those topics and they end up losing customers/supporters. They need a consistent brand strategy and know where they want to go. They have often run after quick trends/issues that pivots everyone in a different direction on a dime without a clear strategy behind it.

    Continue reading
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