Tango reviews

4.4

88% would recommend to a friend

(98 total reviews)
avatar

David Leeds

93% approve of CEO

88% positive business outlook

Tango has an employee rating of 4.4 out of 5 stars, based on 98 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Tango employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

98 reviews
2.0
Sep 8, 2021

Could be much better.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• For most roles, you can pick whether you work from home or an office. Company policies have been fairly accommodating throughout the pandemic. • I love working with my manager. • We work with amazing customers.

Cons

• Hiring and Team Size: There is no apparent strategy or transparent communication around which roles open up and how teams are adding people. It's frustrating for people already here. • Chaotic Environment: Things were better when I joined a few years ago. Right now we are going through a lot of growing pains right now, especially on the BD team. This spring the CEO made some abrupt changes and started overseeing Sales, Marketing and Client Success directly. The changes devastated morale. It was way more fun to be part of a winning team with ambitious goals. Under the new structure, there are more questions than answers - everything is stalling out. • Highly Reactive: Lots of scrambling to catch up. We seem to have new top priorities every week. An OKR framework was introduced by the CEO and COO but few people are using it. • Two Different Cultures: People are either aware of the chaos and getting burnt out (and finding new jobs) or they're blissfully ignorant. Might explain why you don't see many neutral reviews on Glassdoor - they're either all positive or mostly negative. • Tech Lag: We're falling behind from a tech standpoint. Competitors are stealing our strategies and their agile engineering teams are releasing features quicker than we can. It doesn't seem like our CTO is engaged anymore and I don't hear a fix for this. • Hostile Sales Reps: I'm aware of at least one key contributor that left the company because the sales reps were unreasonable and made their life miserable. Not all the sales reps are this way. It's discouraging that the Director of Sales or HR doesn't do anything. • No Vision: Our CEO either can't or won't articulate a vision for the next couple years - which contributes to the reactive culture. • Ownership Confusion: Working cross-functionally is a nightmare. An effort was made to define ownership cross-functionally but it's not working. Getting simple tasks completed for important customers is tortuously slow.

1.0
Oct 22, 2020
Recommend
CEO approval
Business Outlook

Pros

The company has a track record of fast growth and has been shown to be rather resolute with achieving large goals that are set in terms of sales and revenue. There are a handful of really smart and talented people in each department that will challenge you and help you to succeed if you can manage to find them. There are a lot of opportunities for growth if you are open to learning and know where to look. There is a higher degree of diversity within this company than you might find in similarly sized companies within Seattle or Silicon Valley.

Cons

The sales team is generally the only team that gets to bask in the success of this company, despite the fact that the wheels are more or less held together by the sheer tenacity and excellence of the finance and supply teams who generally seem to be the only ones who know how the company actually functions. There is a heavy over-indexing of management within this company that leads to far too many meetings and way too much planning that gets in the way of making meaningful progress. This is only exacerbated by the fact that the company is now more or less 100% remote and there is a tendency resulting from this in some managers to insert themselves into and/or schedule multiple touch-points as a way to justify their salary and position - more on this later. On the development side, you have a CTO who does not appear to have any interest other than maintaining his position and salary. The company claims to utilize AGILE methodology but if you've ever experienced the worst of JIRA you should recognize that this basically means that you will be working through a grave-yard of bug tickets until something big HAS to be released and then you will be on-call and "sprinting" to the finish line. This problem primarily exists because the Sales team drives product development and innovation within the company and as a result, there is a constant "shiny object" syndrome happening. Finally, HR in this company is terrible. Unlimited PTO means you will never actually get to take meaningful PTO (unless you're in sales). Benefits, while once pretty decent, are continually eroded year-after year. You will never see a competitive salary increase after your initial hire unless it is somehow tied to some kind of title change (hence the over-indexing of managers).

2.0
Aug 20, 2016

Dead Skunk on the Table

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Great teams in finance, biz dev, customer support. * Great Customer service. * Good product.

Cons

* CTO is technically and managerially incompetent (see Globys reviews). * Lack of empowerment unless you count lip service. * Lack of innovation. * Top down management organization structure. * Zero career growth opportunities. * Zero accountability. * Zero processes for getting stuff done. * New tech stack is unfit for a SaaS platform. * Engineers have quit on management. Choice quotes from the engineering team: * On speaking up: "The nail that sticks out gets the hammer." * On politics: "For such a small place there sure is a lot of office politics." * On having more team collaboration: "I am going to carve out a slice of the project for myself and I suggest you do the same." * On addressing technical debt: "We are never going to address debt because the backlog will always contain higher priority items." * On testing: "I don't believe in testing." * On automation: "It's low priority." * On work assignment: "I am not doing what I was hired to do." * On general workflow: "It doesn't make any sense at all." * On bugs: "Its job security." * On CTO: "If you want him to get fired don't do any work." * On checking-in bad code: "I checked it in to see if anyone would catch it." * On team dysfunction: "It's a startup! It's suppose to be this dysfunctional!" Bottom line, Tango Card Engineering is a passive aggressive organization and I would not recommend it to anyone that values leadership, accountability, innovation and excellence.

avatar
Tango Response
9y
We've removed the dead skunk. More seriously: it is always hard to read a review like this when you care so deeply about your company, your team, your customers, and your products. Clearly something did not go right here and I'll make sure we learn what we can from this. David Leeds (Founder & CEO)
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Glassdoor has 99 Tango reviews submitted anonymously by Tango employees. Read employee reviews and ratings on Glassdoor to decide if Tango is right for you.