The Rittenhouse Reviews | Glassdoor

The Rittenhouse Reviews

Updated May 19, 2017
12 reviews

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3.1
Star Star Star Star Star
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Reginald Archambault
6 Ratings

12 Employee Reviews

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  1. "Philly's Best Hotel to work at!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Sous Chef in Phila, PA
    Current Employee - Banquet Sous Chef in Phila, PA
    Recommends
    Positive Outlook

    I have been working at The Rittenhouse full-time (More than a year)

    Pros

    They spare no expense to cater to anything that the guest wants or needs, and anything they didn't already know they wanted or needed. The guests are the number 1 priority.

    Cons

    Well the best pro is also the biggest con. While the guests are number one. There are times that whats best for the employee comes second, but that's hospitality if you ask me.


  2. "Ran social and coporate events"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Philadelphia, PA
    Former Employee - Assistant Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Rittenhouse full-time (More than 10 years)

    Pros

    Only five diamond hotel in Philadelphia, great experience.

    Cons

    Working 7 days a week

    Advice to Management

    Love my boss!! He was a dream manager!


  3. "So much potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The Rittenhouse (More than a year)

    Pros

    You can be proud of your work place. This hotel is amazing. The top tier only stay here and it makes the job quite interesting. But really you are part of a family.

    Cons

    The upper management can be quite intimidating. Tred lightly. If you stand out or make mistakes its a good way to get canned. This is because the place demands excellence. Why should it not?

    Advice to Management

    Compassion to your employees. Remember what it was like to have someone that didn't know your everyday life tell you to get the impossible done. Its the way that you present it. Mr shah will be ultimately happy when you make your employees happy. The trickle goes up


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  5. Helpful (1)

    "All that Glitters is not Gold"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Rittenhouse full-time

    Pros

    ...I'm trying to look for something good to say; but the words escape me. The lobby is opulent...

    Cons

    Favoritism, HR is more concerned with being best buddies with upper management; than taking an employees pain & suffering seriously. Sexism, Racism, and Prejudices occur all day. The managers are incredibly snarky with their employees, bullying them into their boys club; if you do not fit in.. they will ostracize and make working for them a living hell.

    Advice to Management

    ...Get out of hospitality; there is nothing hospitable about the way you treat your employees or yourselves for that matter. Take time away to vacation from the chaos, hopefully that will help you to become more humane to the staff that works hard everyday- with very little appreciation!


  6. Helpful (1)

    "Spa review"

    Star Star Star Star Star
    Current Employee - Lead Front Desk Coordinator in Philadelphia, PA
    Current Employee - Lead Front Desk Coordinator in Philadelphia, PA

    I have been working at The Rittenhouse (More than a year)

    Pros

    Great atmosphere to work. You can learn a lot.

    Cons

    Takes a while to become full time


  7. "Did not live up to the expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Room Service Server in Philadelphia, PA
    Current Employee - Room Service Server in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at The Rittenhouse full-time (Less than a year)

    Pros

    Best hotel in the city according to online reviews by guests.
    Free lunch.
    Chance to work for where celebrities work.
    Nice people in HR department.

    Cons

    Lack of communication, poor compensation, company advertises a career path that does not exist. I was truly disappointed to realize that the position that I was hired for was not indeed what they needed. There is no structured training in place. I was advised by some coworkers to look for other jobs in my first day of employment.
    Certain positions do not make enough money, which is a shame for a 5 star hotel. When I tried to balance my two jobs my manager told me it was "his way or the highway".

    Advice to Management

    Clearly communicate what it is that you look for during the interview process, and give an honest potential income


  8. "probably the worst hotel I've ever worked in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in Philadelphia, PA
    Current Employee - Banquet Server in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at The Rittenhouse full-time (More than 10 years)

    Pros

    There are none basically other than just need a job

    Cons

    It is the most porely run hotel I have ever worked at.

    Advice to Management

    banquet management should be replaced


  9. "Teaching in the fitness center"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The fitness area is clean, stocked, and it's a great studio even though it's small. Pay is slightly above average and members are very nice and enthusiastic.

    Cons

    since the membership rate isn't super high, most classes don't fill up or sometimes nobody shows up.


  10. "Ok"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Rittenhouse full-time

    Pros

    Location, property, empathy, flexibility, rating.

    Cons

    Cafeteria, condo residents, select inefficient departments.

    Advice to Management

    More strict management


  11. Helpful (3)

    "Rearranging deck chairs on the TItanic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Rittenhouse full-time (More than a year)

    Pros

    Free employee meal (though the food is hit or miss)
    Free dry cleaning of uniform & employee locker room
    Lots of disgruntled and jaded employees to grumble with

    Cons

    Upper management is inept and out of touch
    Too many managers and not enough low level employees
    Chronically understaffed
    Little communication between departments
    Lots of write ups for minor infractions - no verbal warnings or retraining, just a write up
    No cross training

    Advice to Management

    Cross train your employees, clean out middle & upper management and hire more hourly employees, stop writing people up for petty reasons, promote communication between departments, hire from within.


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