The Rittenhouse Reviews | Glassdoor

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The Rittenhouse Reviews

Updated November 14, 2017
13 reviews

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3.3
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Reginald Archambault
6 Ratings

13 Employee Reviews

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  1. Helpful (1)

    "Philly's Best Hotel to work at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Sous Chef in Phila, PA
    Current Employee - Banquet Sous Chef in Phila, PA
    Recommends
    Positive Outlook

    I have been working at The Rittenhouse full-time (More than a year)

    Pros

    They spare no expense to cater to anything that the guest wants or needs, and anything they didn't already know they wanted or needed. The guests are the number 1 priority.

    Cons

    Well the best pro is also the biggest con. While the guests are number one. There are times that whats best for the employee comes second, but that's hospitality if you ask me.


  2. "Beverage Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beverage Director in Philadelphia, PA
    Former Employee - Beverage Director in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Rittenhouse full-time (More than 3 years)

    Pros

    Confidence of leadership in the importance of our growing beverage program and its impact on the community

    Cons

    Hotel hours and lack of vacation time can be taxing

  3. "Ok"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Rittenhouse full-time

    Pros

    Location, property, empathy, flexibility, rating.

    Cons

    Cafeteria, condo residents, select inefficient departments.

    Advice to Management

    More strict management


  4. "Ran social and coporate events"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Philadelphia, PA
    Former Employee - Assistant Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Rittenhouse full-time (More than 10 years)

    Pros

    Only five diamond hotel in Philadelphia, great experience.

    Cons

    Working 7 days a week

    Advice to Management

    Love my boss!! He was a dream manager!


  5. "So much potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The Rittenhouse (More than a year)

    Pros

    You can be proud of your work place. This hotel is amazing. The top tier only stay here and it makes the job quite interesting. But really you are part of a family.

    Cons

    The upper management can be quite intimidating. Tred lightly. If you stand out or make mistakes its a good way to get canned. This is because the place demands excellence. Why should it not?

    Advice to Management

    Compassion to your employees. Remember what it was like to have someone that didn't know your everyday life tell you to get the impossible done. Its the way that you present it. Mr shah will be ultimately happy when you make your employees happy. The trickle goes up


  6. Helpful (2)

    "All that Glitters is not Gold"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Rittenhouse full-time

    Pros

    ...I'm trying to look for something good to say; but the words escape me. The lobby is opulent...

    Cons

    Favoritism, HR is more concerned with being best buddies with upper management; than taking an employees pain & suffering seriously. Sexism, Racism, and Prejudices occur all day. The managers are incredibly snarky with their employees, bullying them into their boys club; if you do not fit in.. they will ostracize and make working for them a living hell.

    Advice to Management

    ...Get out of hospitality; there is nothing hospitable about the way you treat your employees or yourselves for that matter. Take time away to vacation from the chaos, hopefully that will help you to become more humane to the staff that works hard everyday- with very little appreciation!


  7. Helpful (1)

    "Spa review"

    StarStarStarStarStar
    Current Employee - Lead Front Desk Coordinator in Philadelphia, PA
    Current Employee - Lead Front Desk Coordinator in Philadelphia, PA

    I have been working at The Rittenhouse (More than a year)

    Pros

    Great atmosphere to work. You can learn a lot.

    Cons

    Takes a while to become full time

  8. Helpful (3)

    "Rearranging deck chairs on the TItanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Rittenhouse full-time (More than a year)

    Pros

    Free employee meal (though the food is hit or miss)
    Free dry cleaning of uniform & employee locker room
    Lots of disgruntled and jaded employees to grumble with

    Cons

    Upper management is inept and out of touch
    Too many managers and not enough low level employees
    Chronically understaffed
    Little communication between departments
    Lots of write ups for minor infractions - no verbal warnings or retraining, just a write up
    No cross training

    Advice to Management

    Cross train your employees, clean out middle & upper management and hire more hourly employees, stop writing people up for petty reasons, promote communication between departments, hire from within.


  9. "Luxury Hotel - stressful work enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Rittenhouse full-time (More than a year)

    Pros

    It will give your resume a great name, access to a lot of key people in the industry, potential to learn a lot about luxury brands and different hotel functions due to its small size.

    Cons

    Culture: senior management is a popularity contest. No promotion from within and very hard to get ahead. No cross training.

    Advice to Management

    Learn how to delegate and encourage. Seek out key people and push them ahead to promote a stronger culture.


  10. "Teaching in the fitness center"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The fitness area is clean, stocked, and it's a great studio even though it's small. Pay is slightly above average and members are very nice and enthusiastic.

    Cons

    since the membership rate isn't super high, most classes don't fill up or sometimes nobody shows up.


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