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      Travel Chapter

      Engaged Employer

      Travel Chapter reviews

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      3.4

      49% would recommend to a friend

      (56 total reviews)
      avatar

      Jayne McClure

      89% approve of CEO

      57% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Work/Life balance

      3.5

      Culture & values

      3.1

      Compensation and benefits

      2.9

      Senior management

      2.7

      Career opportunities

      Travel Chapter has an employee rating of 3.4 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Travel Chapter employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      56 reviews
      1.0
      Feb 7, 2023

      Not Paying Enough For The Workload

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice colleagues, they try enforce the whole 'fun place to work' thing which is always better than working.

      Cons

      You're not being paid enough for the amount of constant issues and tasks you have to do. 5PM on a Friday the guests come in, you've got properties that haven't been cleaned, boiler's not working, people just being difficult that are calling to moan at you. Suppliers and contractors are nowhere to be seen because it's 5PM on a Friday, you're in constant communication with angry guests and you're operating on a tiny workforce because everyone else has finished for the day. Constant calls coming in. Fair enough, the company has a friendly attitude and all of these 'family' activities but at the end of the day, we're at work because we need money to survive and enjoy things with our families. It doesn't equate to the amount of stress you're put under.

      avatar
      Travel Chapter Response
      3y
      Thank you for sharing your feedback with us. We do try to instil a culture of fun and feel like we have great colleagues at Travel Chapter. I wanted to address your concerns and assure you that I have taken the opportunity to speak to the Director of Customer Service regarding your comments. We will look into your comments as we are in agreement, it's important to have a good balance at work.
      1.0
      Feb 6, 2023

      A company stuck in the past.

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leaving. Very hard to think of anything positive.

      Cons

      Terrible management, inexperienced and zero people skills. A culture of bullying was openly displayed. There's a lot of talk about values but all that is really of value is profit. Salary is very poor with little offer of improvement.

      avatar
      Travel Chapter Response
      3y
      I'm truly sorry to hear about your experience. I can only do my best to assure you that this is not the type of culture that we aim to deliver for our employees. Your comments regarding bullying have been seriously taken on board and looked into. Should you wish to share any further information, please know that you can reach out to me or a member of our people team via HR@travelchapter.com.
      3.0
      Sep 20, 2022

      Very Demanding Employer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Reasonable pay and benefits, excellent IT provision.

      Cons

      Heavily profit focussed above all else, a lot of fuss is made about "people" but the basis are ignored - heavy workloads, expectations of unpaid overtime, shortsighted management decisions all lead to a high stress environment.

      avatar
      Travel Chapter Response
      3y
      We are pleased to hear that you find the pay and benefits to satisfaction. We work to continuously review and improve the ways in which we reward our people at Travel Chapter. I will share your feedback regarding some of the ways in which we can improve. Although we are a growing company and move at speed, we certainly don't want our people to feel stressed.
      Viewing 1 - 3 of 56 Reviews
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      Glassdoor has 56 Travel Chapter reviews submitted anonymously by Travel Chapter employees. Read employee reviews and ratings on Glassdoor to decide if Travel Chapter is right for you.