Two Chairs Reviews

Updated Nov 21, 2019

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3.9
75%
Recommend to a Friend
73%
Approve of CEO
Two Chairs Founder Alex Katz (no image)
Alex Katz
11 Ratings
  1. Helpful (2)

    "Collaborative culture, kind coworkers, transparent decision making"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ops Team Member in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Two Chairs full-time for more than a year

    Pros

    Two Chairs employs some of the smartest, hardest working, most kind , and lowest ego-driven people I've ever come across. Everyone who works at Two Chairs has some kind of tie to an experience with mental health (whether it be their own or a loved one's), and this common thread among the team is palpable. The mission is front and center in every decision that's made. Taking initiative and raising a hand is rewarded with trust and appreciation at Two Chairs. Those who express interest in certain areas of the business are encouraged to explore them. The culture is highly collaborative, cross-functional in nature, and thoughtful. Management takes concerns seriously, and regularly asks for feedback that's presented to the entire team. This type of transparency is SO appreciated.

    Cons

    Like any startup, there is a high amount of ambiguity and somewhat of a flat hierarchy, which can be challenging to navigate at times.

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  2. Helpful (3)

    "Great place to work!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clinical Psychologist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Two Chairs full-time for more than a year

    Pros

    Great team! Very collaborative and fun. Beautiful decor.

    Cons

    Lack of variety in activities; i.e., we are only seeing individual patients all day (up to 7 per day)

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  3. Helpful (3)

    "Good place to work for therapist who can work independently but appreciates a group setting"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Therapist in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Two Chairs part-time for less than a year

    Pros

    Motivated clients Beautiful work environment They allow me to use a clinical approach which feels authentic to me Guaranteed income, even when clients cancel

    Cons

    Somewhat rigid scheduling (generally 8-5 or 10-7), workload for full time employees can sometimes feel onerous, still working out some administrative kinks

  4. Helpful (3)

    "Thoughtful, Modern, Supportive and Exciting place to work as a therapist!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clinical Team 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Two Chairs full-time for less than a year

    Pros

    We have an hour a week baked into our schedule for group clinical consultation. Everyone I've met/worked with on both the clinical and operations (business) side is whip smart, thoughtful, supportive and excited about the mission. All of the operations team members feel like they genuinely want to help make our lives as Two Chairs clinicians much easier. I'm continuously impressed by the caliber of clinicians who work here - I learn from people everyday! I appreciate that all clinics are intentionally staffed trans-theoretically so I get to consult with and learn from therapists who have a completely different way of conceptualizing and intervening. Also, the clinics are beautiful. There are tastefully decorated (mid century modern) therapy rooms - many of my clients have complimented our decor. Last, but not least, we have great snacks. I've never worked somewhere that pays for snacks for their employees so this was bonus!

    Cons

    The rapid pace of change of the start up environment can be challenging - especially in juxtaposition to the thoughtful 'slow' pacing of being a therapist. Although I get a sense that management is mindful of that contrast when they roll out new, improved systems and technologies for clinicians, it still means that we need to change and adapt which over time can get tiring. On the plus side, all of the rollouts have ultimately made it easier for me to book/change appointments, track my client's attendance and chart my sessions.

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  5. Helpful (2)

    "Strong team, receptive to feedback, trying to make your life as a clinician easier"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clinical Team 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Two Chairs full-time for less than a year

    Pros

    The people- the team of people at Two Chairs is nothing short of amazing. I have never encountered a more dedicated, passionate, and mission-aligned group. The clinical team is sharp, and there is always someone within the organization with expertise if more in-depth consultation is needed. Management takes feedback seriously- there have been vast improvements as a direct result of feedback provided by employees over the last year. For example, there is now a professional development stipend and payment for licensure available to clinicians. Because this is an early stage company, there is room to help shape and define what it means to work here. Making your life as a clinician easier- Two Chairs is building tools to help your day as a clinician run smoother. Engineers seek clinician feedback when designing software that is integrated into day to day clinic ops to help support clinicians.

    Cons

    With growth happening quickly, priorities can sometimes feel unclear or change on a moments notice. This can be unsettling at times, but is the nature of an early stage company.

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  6. Helpful (1)

    "I've been working at Two Chairs as a full time Psychologist for over a year"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Psychologist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Two Chairs full-time

    Pros

    - the people! One of the biggest pros is by far the community that we've co-created as an organization. The clinicians here are client centered, diverse, and incredibly smart people that I continue to learn from everyday. - consultation friendly - weekly consultation meeting AND there is a very open door culture around consultation and support. I probably consult with another clinician ad-hoc at least once a week - Matching - because of the matching system, the majority of my panel are clients that are a REALLY good fit for my clinical expertise and interests. - salaried position - it's nice not to have to worry about getting clients! - support- its great to have a care coordination team that handles billing and insurance - There is a big emphasis on feedback - leadership is constantly soliciting opinions about what could be improved upon - opportunities for growth - because we are growing, there are usually leadership opportunities every few months!

    Cons

    - Things are changing a lot (and often quickly!!) so its sometimes hard to keep up - Benefits are good relative to other large systems, but could be better

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  7. Helpful (1)

    "Empathetic Team Committed to Transforming Mental Healthcare"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Lead in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Two Chairs full-time for less than a year

    Pros

    The Team! People here are deeply empathetic and committed to creating a system that works for all parties involved: the clients, the clinicians, and the broader community Massive development opportunities. We're a small organization trying to tackle big problems, which means people at all levels of experience get to take on significant projects and leadership roles Chance to build something that matters. We're not building an app that wastes time and shows you adds; we're building a more effective and more empathetic mental health care system

    Cons

    Small team means that everyone wears lots of hats, which can be overwhelming. Team members need to proactively seek support when needed, as we don't have robust development programs yet.

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  8. "Mission-aligned and authentic"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Two Chairs full-time for more than a year

    Pros

    -exceptional people: project work will range from working with engineers to clinical psychologists. Folks are intelligent, conscientious, and curious. -individual growth: on most teams if you do well, there are outsized opportunities to make an impact and build new skills -mission: folks here really care about our mission and care about building a better mental health system -high degree of belonging: though early, we're trying to be forward in investing in diversity & inclusion -autonomy: there's a lot of autonomy in terms of things like working hours, working styles, etc.

    Cons

    -growth pains: some of what you might expect for a Series A start-up trying to scale a largely brick & mortar business. i.e.: changing priorities, waves of urgent work. One days you might be in charge of ordering team lunches and the next day you're working on a company-wide strategy project -very little structure, probably not the right environment for those wanting a lot of guidance or predictive career growth -healthcare as an industry and start-ups in general can be hard (i.e. - benefits are not going to be as competitive to larger systems and/or tech companies)

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  9. Helpful (26)

    "2 Chairs uses the right language but business practice falls short in delivery"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Therapist 
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Two Chairs part-time

    Pros

    Private practice setting with the ability to meet for consultation with other therapists.

    Cons

    2 chairs is trying to "fix the broken mental health system" by matching therapists with clients using a private practice business model. Therapists are required to see 6+ clients per day, so if you have a client(s) that are canceling you may have to add more clients to your caseload and book up to 8 clients per day to make sure you are seeing around 6 clients per day. Clients are charged $180/session and therapists are compensated between $75,000-$85,000 based on level of experience. So 2 chairs is collecting $180/session no matter the experience level of the therapist and compensating therapists at a very low rate. Required work days are 9 hours. The company is trying to integrate technology with psychotherapy, the emphasis is on creating new technology to create a sucessful business model, however, psychotherapy is successful based on the quality of the therapeutic relationship. It does not appear that 2 chairs is doing anything different than other "broken systems" its exploiting therapists. Ninety percent of benefits are covered, with minimal PTO. How can 2 chairs better support therapist and prevent burnout? Management is combining the negative aspects of tech culture (over-working/burnout) with the private practice therapy model without the appropriate compensation.

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    Two Chairs Response

    August 15, 2019People Ops

    Thank you for taking the time to share your experiences. It’s good to hear that you liked the consultation portion of working at Two Chairs. We take the rest of your feedback very seriously and whole-heartedly agree that Therapists are the back-bone of Two Chairs. If you are comfortable, I encourage you to follow-up directly with your Clinical Director or me about your grievances. In the meantime, I would like to respond directly to a couple of your points: -Flat client fee: Clients are charged a flat rate regardless of their therapy needs or degree of therapist. We believe that is the right approach for our clients; it keeps our pricing simple and transparent and therefore makes care more accessible. -Compensation: We use industry data to inform salaries and compensate appropriately according to position, experience, and clinical expertise. Client fees go to support many aspects of the business (salaries, community events, client outreach, etc.). Early on we decided that a salaried approach is right for our model because it builds towards a more humane and sustainable place of work. Other models compensate clinicians based on number of clients seen per day, which we believe can set false incentives and unfairly fault the clinician financially if there is a cancellation. -Benefits: Full-time employees receive comprehensive benefits and part-time employees receive some benefits, such as pro-rated PTO based on how many days worked at Two Chairs. Over the last few months we have made strides in bolstering our benefits package, such as introducing a Continuing Education stipend. This added policy is largely an outcome of employee feedback so that we can better support licensing requirements. Ultimately, we are learning everyday and staying focused on our mission to create a mental health system for all. Best, Megan

  10. Helpful (16)

    "Negative Clinician Experience"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Therapist 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Two Chairs part-time

    Pros

    This company prioritizes creating a positive experience for clients who are able to received streamlined, frictionless on-boarding for their mental health services.

    Cons

    As a therapist, however, this translates into little control over your time, seeing 5 or more clients daily, while keeping up with other requirements. This company gives little vacation/sick time and doesn’t subsidize or provide time or resources to pursue continuing education. Also, if you have a Master’s degree, be prepared to be compensated less than your colleagues with PsyDs or PhDs for the same work.

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